The Westin Hunstville is the only four-star hotel in Northern Alabama. My husband and I were in town for a company function, and chose the Westin based on its great location, and that it is part of the Starwood family of hotels.
Overall, it was a comfortable stay. The rooms were clean and well appointed, the lobby was bright and inviting, and the property itself has a refined and modern feel. I could nitpick at little things in the room, such as the length of time it took for the water to heat up in the shower, but generally speaking, there are no deal-breakers here, especially given the overall quality of the accommodations.
I will say as a Starwood Gold member I was a bit surprised by the lack of reception and knowledge from the front desk staff regarding the corporate loyalty program. Upon check in, I was greeted and thanked for being an SPG gold member, and told I'd earn points for my stay (something I am well aware of given my status in the program). I was told I could opt for complimentary wireless internet given my loyalty status, which I accepted... only to find out upon receiving my bill via email that I'd been charged for two days worth of wireless (the length of my stay). I followed up via phone call back to the front desk, where I was told that wireless was not complimentary at the hotel. Back and forth, back and forth, until it was acknowledged I'd been offered the wifi at check-in, and the charge was removed.
This was in addition receiving a room assignment facing the parking lot. After arriving in our room, my husband went back to the front desk to as if the room was really their best available view, and was told yes, that was the best they could do. I tweeted a comment to @SPG on Twitter, and evidently, SPG corporate reaching out to the hotel had us relocated within 20 minutes to a room facing Bridge Street Town Center and a partial lake view.
Again, neither of these issues are deal-breakers, and the hotel itself is a great property, but I was less than impressed with some of the front desk staff and either their ignorance or unwillingness to accommodate frequent Starwood travelers, and make them feel welcome. That being said, I'd likely stay here again the next time I'm in Huntsville, but it will largely due to the quality of the room and the great location - not because I feel like a valued guest.
- Official Description (provided by the hotel):
- The Westin Huntsville blends sophistication, elegance, and classic southern hospitality with the unique surroundings of Bridge Street Town Centre. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Huntsville Hotel Huntsville
- Huntsville Westin