The hotel was a fairly new property so it is in good condition. Furniture is new and they have the new flat screens. Biggest downfall is the service and staff. When I checked in the front desk agent barely said two words and then told me to wait as she talked across the desk to a housekeeper to go check on a room. I stepped out to my car for a second and came back and she disappeared. She came back out with a mouthful of food and talking to another staff member. The two of them somehow managed to checked me in. The housekeeper that was cleaning the room downstairs dropped her mop and went upstairs to check the room. She never took her dirty gloves off or anything and then I noticed her bringing up towels and insepcting my room when i went upstairs. I thought this was disgusting that she had the same gloves on she was cleaning the floor and touching cleaning equipment with to bring up clean towels. My room was not even ready when I got up and it was still being inspected. THe housekeeper then told me oh you room is missing a couple of things but do you need them if not you can just stay. Very unpleasant way to start the day. To make thing worse the next day I did not want them to come through to clean my room so I went to the front desk to ask for clean towels. It took me four times asking four different people and 3 hours later did I finally get some clean towels No one followed up with me or anything. To top things off on my check out day housekeeping came banging on my door at 1130 and told me to get out. I had requested late checkout the day before and was told it was no problem. Then when i called the front desk about it the agent gave me an attitude and said well we have to get you out of the hotel because we are sold out tonight. when i told her my late checkout was approved by them yesterday she gave me an attitude and said fine i guess so then but you have to leave ASAP. The staff was so rude and condescending that I dont ever want to return to this hotel again. The hotel should really spend more time training their staff or restaffing as they are rude and condescending and have no idea about the meaning of hospitality.
- Official Description (provided by the hotel):
- Brand New All Suite Hotel!!!!• 69 oversized guest rooms• 100% Smoke Free Hotel• Complimentary Hot Breakfast• Complimentary Airport Shuttle• Free Wi-Fi throughout hotel • Free faxes, copies, and printing • Free Local calls • Free USA Today • 24 hour Business Center • Meeting/Banquet rooms • Fitness room• Outdoor Pool •Express checkout ... more less
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