This is fairly close to our house and we eat here quite often. Two nights ago my wife went to the drive through just to get a 10-piece chicken finger box so we could put the chicken on top of our salad we were making at the house. When she first opened the box she commented on how small the pieces were when compared to what we were used to. When she began cutting up the pieces for the salad, she discovered that there were only nine chicken fingers. I immediately called the restaurant out of principal just to see how they would react and what they would do to make up for the mistake. I talked to the whoever was in charge and he tried to spew some nonsense that they served pieces by weight "sometimes" but I told him the pieces were smaller than normal. He said the general manager would call me back yesterday afternoon but I have heard nothing of course. Again, this I am doing this on principal and when and if they do something to make up for the shortage, I will re-post about what happened.
If you own or manage Zaxby's, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.