I stayed at this Homewood Suites on Saturday, September 29th. The room was nicely furnished and well laid-out. However, when we entered the bathroom, we noticed that there seemed to be some water damage at one time leaving what appeared to be mildew on the time flooring near the shower door. We did not bother to report it to the management at that time as we arrived at the hotel very late that night and, after a very busy day, just wanted to go to bed to get rest. The next morning, when we were checking out the hotel, I approached the front desk and was greeted with an obnoxious comment by the front desk clerk. Although she seemed to think she was joking with me, I did not appreciate the comment. She could tell I was not amused but she never offer an apology. Instead, she just continued to laugh and roll her eyes when I asked to speak with a manager. The general manager was not in at the time so the housekeeping manager came out to talk with me. I explained the situation and felt that the housekeeping manager understood my disappointment with the treatment I received. She suggested that I contact the general manager the next day by phone to discuss the situation with her as well. When I called the general manager this morning, she was already aware of the situation. She did apologize and said that the front desk clerk should have apologized to me when she noticed I was not amused by her comment. I pointed out to her that not once was I asked about my stay and that perhaps her desk clerk should be trained to understand that she is representing the hotel and should make her primary objective to make the guest feel welcomed and not insulted. There are many lodging options in the Birmingham/Hoover area and I will be sure to find another hotel to spend my money in the future!
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- Also Known As:
- Homewood Suites Birmingham - Hoover - Riverchase - Galleria Hotel Hoover