During a recent winter storm in my city, this hotel took in many stranded local residents who could not make it home on icy streets. The staff, none of whom could leave, and none of whom could get in to relieve the ones who had already been working all day, could not have been more professional and upbeat. The housekeeping staff distributed pillows and blankets to those of us who could not get rooms, probably about 100 people. They also set up cots in meeting rooms and made sure people with young children, and a few elderly folks who needed extra help were seen to.
This stay was certainly not a normal experience but given the circumstances it was as good as anyone could have hoped for. Sure it was not the most pleasant to have to sleep on the lobby floor, but it beat staying in the car on the side of the road in sub freezing temperatures. And we all made the best of a difficult situation. Even the lobby wi-fi performed flawlessly with more than a few folks using a variety of electronic devices.
Those of us who could not get home even on the second day were accommodated with spotlessly clean rooms, and all the amenities one would expect at a top rate property.
Based on this experience I would imagine a regular stay would be even more pleasant.
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- Also Known As:
- Courtyard By Marriott Birmingham Homewood Hotel Homewood
- Courtyard Homewood
- Homewood Marriott
- Homewood Courtyard