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“College Softball Trip” 5 of 5 stars
Review of Courtyard by Marriott Gulf Shores Craft Farms

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Courtyard by Marriott Gulf Shores Craft Farms
3.0 of 5 Hotel   |   3750 Gulf Shores Parkway, Gulf Shores, AL 36542   |  
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Ranked #2 of 24 Hotels in Gulf Shores
Certificate of Excellence 2014
Daytona Beach, Florida
1 review
1 helpful vote 1 helpful vote
“College Softball Trip”
5 of 5 stars Reviewed March 12, 2014

I am the assistant coach at Embry-Riddle University. We traveled with a party of 23, 8 total rooms at this location. Ms. Hall was amazing with her service, the rooms were checked in with keys ready when we arrived late on Thursday so the ladies could get straight to their rooms and be ready to play the next day.

Unexpectedly we needed to eat breakfast at the hotel bistro, and they were not equipped to handle hot orders for 23 people in a hurry. If you have a large group you need to prepare the staff so they can accommodate you. However, they took care of the girls with cold foods, and did an excellent job in spite of our mistake not letting them know in advance we would need to eat there. That evening when I arrived back to the hotel there was a message waiting asking if we would need breakfast in the morning, as they would be sure they could accommodate us if we did. That is customer service if you ask me. We did not eat there again, but would have if it had fit in to our travel itinerary.

The beds were amazing, the rooms were spacious, and very clean. I enjoyed this stay very much. With as much as we travel as a college athletics team, this is by far the best experience that we have ever had. When we return to Gulf Shores in the future as a team I will be making reservations here. If I personally travel to Gulf Shores, the same will be said. I will recommend this property to every college team I know for future reservations, it was just that amazing.

Room Tip: We had rooms all over the hotel, and all were amazing.
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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152 reviews from our community

Traveler rating
    103
    32
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    1
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Austin, Texas
Top Contributor
117 reviews 117 reviews
27 hotel reviews
Reviews in 46 cities Reviews in 46 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed March 7, 2014

In our travels to Florida and back to Texas we usually just adhere to I-10 and the Marriott properties along the route. This trip we decided to try something new and swung down south to the Courtyard in Gulf Shores. The hotel presents a good street appearance and there was plenty of free parking.

Rod was tending the desk when we checked in and he made the process a pleasant one. He answered our questions about the area and dining establishments. We were on our way to room 320 in a flash.

Overall, the room was fine. It was clean and cool and laid out nicely in typical Courtyard fashion. The bed was comfortable, the linens fresh and the Wi-Fi and TV worked. There were two distractions however that made the stay less than perfect. The AC unit had an annoying rattle that disturbed our sleep and the shower curtain bar was loose and looked ready to fall out of the mounts at an inopportune moment. Both of these issues were reported during checkout the next morning.

The Courtyards do not offer complimentary breakfasts and I think the "Bistro" concept is, at best, a last, somewhat expensive, option for hungry travelers. I will stick to the SpringHill Suites, Residence Inns and Fairfield Inns in the future. There is not anything wrong with this hotel, it just doesn't impress me as being a property I would go out of my way for an overnight stay.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Mass.
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 5, 2014 via mobile

Stayed there fo 3 nights. Nice hotel, very friendly and helpful staff! Check in was flawless and quick. Great room, spacious with balkony. Everything was super clean. Excellent signal on wifi and the flat panel TV delivered crisp HD pictures. The bed was very comfortable. The bathroom was also spotless clean.
They have no breakfast included but a nice bistro where one can have hot breakfast prepared by order. The seating area there - including the lobby area - is very comfortable and inviting. Nice decorations and details!!
The hotel is located in a good location: 3 miles to the beaches (Orange Beach) and 5 miles to a huge Outlet Stores Mall. There are plenty of good restaurants in the area as well. We will stay there again when we'll be in the area.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2014

My husband and I recently stayed at the Courtyard and enjoyed a delightful experience. Our room was beautifully decorated, spacious, and clean. The staff was very friendly, helpful and anxious to meet all our needs. The location is great because it is in walking distance to good shopping, restaurants and a movie theater. It isn't very far from the beach and an outlet mall. I would certainly stay there again and highly recommend it to others.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 19, 2014

I recently stayed at this hotel and was amazed. The property was beautiful and the staff were terrific. Justin in perticular is a pleasure to be around. I true southern gentleman. Not only did he fix the minor issues but made sure to constently check on us to be sure our stay was the best it could be. He is the perfect representation of Marriot and Marriott should make sure they do what ever it takes to hold on to him. I can not wait until I visit again and I recommend this hotel to EVERYONE!!!

Room Tip: Whatever room Justin puts you in you will like.
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 18, 2013

Once again I stayed at this hotel with a group of 14 family members. We had 5 rooms and Ericka put us all on the same floor and next to each other. At dinner time, we walked in through the front door and the Staff saw us holding 5 large pizzas. Without hesitation, one of the staff members asked us to wait a second and headed towards the kitchen. She returned with plates, napkins and silverware for us. She did this without being asked. This friendly, helpful and courteous staff should not be missed. We will be here again.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noelle H, General Manager at Courtyard by Marriott Gulf Shores Craft Farms, responded to this review, December 30, 2013
Alan H,

Thank you so much for visiting with us again in Gulf Shores. It is a pleasure to welcome you back each time.

We value all of our TripAdvisor comments and are happy to share such positive experiences with our team daily during our morning meetings.

We hope you have had a wonderful Christmas and are gearing up for a happy new year!

Best Regards,
Noelle Hall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange Beach
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 9, 2013

From reservations to departure, the staff at Courtyard Marriott are amazing. My husband and I parked our car on Friday night and did not get in it again until we left on Sunday. The hotel is in a great location. Right by several restaurants and the movie theater. We had a great balcony overlooking the pool and we took advantage of breakfast at the hotel. Everything was clean and the decor was trendy and chic. Justin at the front desk was so helpful and I cannot say enough about Noelle and Jenna. We are already planning a return visit.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Gulf Shores Craft Farms

Address: 3750 Gulf Shores Parkway, Gulf Shores, AL 36542
Location: United States > Alabama > Gulf Shores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Gulf Shores
#2 Romantic Hotel in Gulf Shores
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Gulf Shores Craft Farms 3*
Number of rooms: 87
Official Description (provided by the hotel):
The new state-of-the-art lobby at The Courtyard by Marriott Gulf Shores Craft Farms features flexible spaces, free Wi-Fi and easy access to the latest news, weather and airport conditions via the GoBoard. The highlight of the new lobby experience is The Bistro - Eat.Drink.Connect. which provides healthy offerings in the morning, plus dinner service with cocktails in the evening. Our Gulf Shores hotel is located at the gateway to Alabama's Gulf Coast and is nestled on the front edge of Craft Farms - a coastal golf resort. The Courtyard is only 3.5 miles north of Gulf Shores beaches. Enjoy spacious accommodations with luxury Marriott Bedding, free internet-access and an ergonomic work space. Stay in shape while traveling in our hotel fitness center or seasonal swimming pool. Additional amenities our hotel offers is a business center and boarding pass printing station. Your stay at the Courtyard by Marriott Gulf Shores Craft Farms is sure to be more comfortable, productive and enjoyable than ever before. ... more   less 
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Also Known As:
Courtyard By Marriott Gulf Shores Craft Farms Hotel Gulf Shores
Courtyard Gulf Shores
Gulf Shores Marriott
Gulf Shores Courtyard

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