Our vacation plans were sidelined by car trouble. So, I made a last minute reservation online for one night. We weren't sure if we were going to stay there or continue on to our destination Biloxi, MS. It's easy to find along Beach Blvd. Garage on one wing, our room number was 628. As long as you are a smoker, that is (we are). In fact, the usual tobacco smell was very faint. BTW, if you are a smoker and don't request and get a smoking room, there is a $250 fine.
The room is at the very end of the wing giving an added feeling of privacy. We felt like there was no one else but us. Could be the season.
The guy working the desk wasn't very friendly. Even though I paid online for the advacnced booking - he asked for my card and swiped it, then commenting "Oh, I shouldn't have done that." Paraphrasing he said it wouldn't matter, that there wouldn't be another charge. Something about that caused my bank to lock my card from additional charges.
Awkward entrance area. One of the previous reviewers commented "gross"on the interiors but I cannot disagree more.The hotel and room was appointed very nicely - the mattress was new pillow top mattress (some might say too soft, I disagree) - a thankful good night's rest. The linens were soft and there was a nice flat screen tv. Strangely placed in front of the mirror. Fridge and microwaved stowed in an armoire that used to house a television. The tv should have been mounted. The smoke detector had been removed. Nice balcony with mostly unobstructed view of the Gulf. Great sunrises, sunsets blocked by hotel next door - head to the nice stretch of beach for one anyhow. The pool and grotto were nice looking. Well, except for the part of the grotto that was obviously supposed to be running a fountain. There was disgusting green still water growing on the top of the grotto. We did not use the downstairs restaurant which was once a Denny's. Besides, we love to look for local/privately owned establishments to patronage.
So we called from the room to go ahead and book a second night. She said the room was available again. We asked her to put that change on the card too. The carge came back declined. She called to tell us so. Obviously, this was an error because I know eactly how much is in my account. She told me that I would have to come pay cash or check out. So the next morning I went down to the front desk and spoke to a new front desk person. I told her that I was paying for an addtional night. I told her that there was no way this card could be declined. I had to pay cash anyway and I didn't think to tell her to call my banks 1800 number.. As a side-note, if you receive a "declined" on your card, the establishment MUST make an attempt to call your card holder # or offer the phone for you to call. SO, I went back to the room and called the bank and asked what the deal was. I was told that the hotel keeps running the card and suspected it fraud. The words the customer service rep. used were, "The reason that your card is being declinded is because the chages have been paid for and they keep running the card and we think it looks like fraud. We're stopping that."
A huge inconvienence... we carried just enough cash as was expected to be needed (not room and board) for obvious security reasons. The next day when we headed out to sight see etc, the housekeeping stopped us to ask if we needed housekeeping. We declined it but found it odd that they would ask and then request our signature on a form about it. I had a great deal of electronics I travel with and didn't want anyone in the room. Check out was as unremarkable as check in - people with no idea that they should be asking how my stay was and to enjoy the rest of my day - instead of a blank stare. Bottom line: I didn't feel very welcome and I will probably not come back.
Last room, top floor - 628 if you're a smoker. Otherwise ask if you can have the room at the end...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.