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“This hotel will satisfy your basic needs.” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites Gulf Shores

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Holiday Inn Express Hotel & Suites Gulf Shores
2.5 of 5 Hotel   |   160 West Commerce Avenue, Gulf Shores, AL 36542   |  
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Ranked #9 of 23 hotels in Gulf Shores
St Louis
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“This hotel will satisfy your basic needs.”
3 of 5 stars Reviewed June 29, 2013

We stayed here 3 nights for a family reunion. Overall the hotel was very clean. Our bathroom was showing some major wear but everything functioned well. The breakfast was standard Holiday Inn fare. Boy I wish the pancake machine would disappear and they would bring in waffle irons! The front desk staff and managers we saw were very friendly but the girl staffing the breakfast area 2 of the 3 days was not very friendly.

Not overly cheap for the location but that is where our reunion folks booked us. No real complaints and would stay again.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review, July 16, 2013
Dear Allen D,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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104 people have reviewed this hotel

Traveler rating
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    38
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    6
    10
See reviews for
37
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Kaplan, Louisiana
Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 18, 2013 via mobile

If your not worried about staying ON the beach, this is definitely a great choice. Nice rooms, great value. Next to grocery store, and food. Laundry facility on site a must for those going to the beaches. Public beach access right down the road.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hattiesburg, Mississippi
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 16, 2013

This hotel is very clean for it's proximity to the beach, but the beds were so uncomfortable and the AC functioned so loudly and poorly, that sleep was impossible. I really wanted to like this hotel, as clean hotels in beach settings (with complimentary breakfast) are hard to come by. The sides of both beds were so hard and the center so soft and collapsed, it was difficult to sleep. The AC apparently needed a 5 degree differential to kick on, and when it did kick on it was SO LOUD! I won't stay here again, unfortunately.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review, June 17, 2013
Next time you plan on coming to the area, please contact me directly and I will personally handle all your accommodation needs to insure the highest level of service is expedited, as well a special discounted rate. If you would like to speak with me further about this matter please feel free to contact me directly at any time. Thank you for your understanding.
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Hartford
Top Contributor
218 reviews 218 reviews
91 hotel reviews
Reviews in 128 cities Reviews in 128 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed June 15, 2013

Great place to stay when visiting Gulf Shores. Clean and friendly with a great free breakfast. A little less than a mile from the beach. Close to many restaurants. I found the room prices to be reasonable for the area. If you're coming for the pool, let me warn you it's very small. Overall this place lives up to the HI Express standard of quality. I recommend you stay here.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review, June 17, 2013
Thank you for the awesome feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central Illinois
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 28, 2013 via mobile

Very nice hotel. Just a mile or so from a public access to the beach. Breakfast was good they have a pancake "printer" that makes 2 pancakes in about a minute. Bacon and biscuits & sausage gravy. Saw a Jacuzzi room with a king - very spacious.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeFuniak Springs, Florida
Top Contributor
77 reviews 77 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 11, 2013

Everyone was really nice. The rooms were very clean and so was the entire hotel. Only problem was with the tub there should have been something on the floor of the tub because it had an incline and it was hard to not slip. Told the management when we checked out and was sent a very nice email saying they would take care of it and give me a discount next time I stayed. This is the perfect place to stay if your going to a concert at the Wharf. Will definitely stay there again.

Room Tip: Any room is good here
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 8, 2013

We made reservations for three nights. Unfortunately, we had to cancel due to illness. We cancelled in advance of our reservations. We have been charged for all three nights. We have called the manager three times and he/she has not returned our calls. Things happen in life and obviously greed is what they represent in Gulf Shores. We have never been there and with this experience don't recommend this hotel.

Stayed May 2013
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review, May 27, 2013
Dear Gloridee,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. I look forward to hearing from you and being of further assistance.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Gulf Shores

Address: 160 West Commerce Avenue, Gulf Shores, AL 36542
Phone Number:
Location: United States > Alabama > Gulf Shores
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 23 hotels in Gulf Shores
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Gulf Shores 2.5*
Official Description (provided by the hotel):
Your search for Gulf Shores best lodging value ends here! The sugar white sands of Gulf Shores is only moments away from the areas newest hotel, The Holiday Inn Express & Suites of Gulf Shores, AL. Our promise to you is a great room with great service and incomparable value. Whether you are traveling on business or pleasure, the Holiday Inn Express and Suites of Gulf Shores is sure to have a room or suite to meet your needs. Let us be your host to a great getaway! Our property is conveniently located in the heart of all the main attractions and world renowned restaurants that make Gulf Shores and Orange Beach, the premier vacation destination in southern Alabama: Waterville USA, Alligator Alley, Tanger Outlet Center, The Track, Adventure Island, Lambert's Cafe, The Hangout, Adventure Island and the Gulf Coast Zoo just to name a few! If you decide to take a break from the beach, we invite you to take advantage numerous championship golf courses and outstanding charter fishing opportunities. Travelers are encouraged to spend some time at the areas best shopping complex, Tanger Outlet Mall. The kids are sure to enjoy Waterville Waterpark and the go-karts at the Track Recreational Center. Companies like BF Goodrich and Vulcan Materials Company anchor a vibrant business community. Great Gulf Shores shopping, restaurants and entertainment reside only a few footsteps from our front door. We welcome you to experience all that the great coastal community of Gulf Shores, Alabama has to offer. Stay Smart at the Holiday Inn Express and Suites of Gulf Shores. ... more   less 
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Also Known As:
Holiday Inn Express Gulf Shores Hotel Gulf Shores

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