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“very friendly inn” 4 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.5 of 5 Hotel   |   1029 Fort Dale Rd, Greenville, AL 36037   |  
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Choice Privileges Points
Ranked #1 of 7 Hotels in Greenville
Certificate of Excellence 2014
The Villages, Florida
Top Contributor
373 reviews 373 reviews
34 hotel reviews
Reviews in 97 cities Reviews in 97 cities
167 helpful votes 167 helpful votes
“very friendly inn”
4 of 5 stars Reviewed February 27, 2014

We stopped here while on the road through Alabama. I usually have had good experiences at Comfort Inns and this was no exception. However, what made this particular one stand out was the customer service. The friendly lady at check in specifically asked if I would be using my computer as she said wifi connection was better on one side of the hotel and she wanted to assign me accordingly. The next morning at the breakfast bar the service lady was extremely upbeat and friendly. She went out of her way to engage my 91 year old dad in conversation (not realizing he might never quit talking). Seriously, she was very friendly and was talking to all the customers as well. It's nice to see and experience people who work hard at doing their job well.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort-Inn-Al141, Director of Sales at Comfort Inn, responded to this review, March 11, 2014
Dear Scott,

First, I must thank you for your compliment about our Hotel Staff. We have an excellent team here, full of smiling faces, warm welcomes and a can-do attitude.

Betty our Guest Service Agent and Bonnie our Breakfast Hostess are just two of our award winning staff that goes above and beyond to ensure all guest have a great experience.

I am so honored that you choose Comfort Inn while you were in Greenville. And we’re extremely grateful that you took the time out of your busy schedule to share this wonderful feedback.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future and for that we say THANK YOU!!
While you’re online, take a moment to LIKE us on Face book too!
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87 reviews from our community

Traveler rating
    52
    22
    8
    4
    1
See reviews for
29
28
3
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
Top Contributor
69 reviews 69 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 12, 2014

We have stayed at this hotel 5 times over the past couple of years. Rooms are clean and comfortable and easily accessible. We usually stay on the 1st floor in a room with the sofa and wet bar. This is a good stopover for us on the way to the Pensacola area to see family and friends. The ladies who prepare the breakfast are friendly and hard-working to keep everything well stocked and clean when there are a lot of guests. Kudos to them! Kind of a pet peeve of mine - but the housekeepers were lined up outside the breakfast room and in front of the elevators talking and visiting while guests were trying to get in and out of elevators and in/out of the breakfast area. Guess it was too early for them to be on the floors cleaning - but probably need a designated area to socialize. Clogging up the main corridor makes it inconvenient for guests who are trying to get breakfast and check out. Saw this on two separate stays - so wanted to mention.

Room Tip: Pet friendly rooms on first floor
See more room tips
  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort-Inn-Al141, Director of Sales at Comfort Inn, responded to this review, February 14, 2014
Hey Oscarsmama,

Thank you for sharing your comments with us about your recent stay. We are delighted to learn that you are a returning guest to our Gold Award Wining Hotel, 2 years in a row! It is with comments and suggestions such as yours that help us to learn, adapt and grow in order to provide every guest with a Great Guest Experience!
We are glad to learn that your stays with us over the years have been Comfortable and Enjoyable and you have found the Staff to be so accommodating. I would like to thank you for making me aware of a potential issue w/Staff and please note that will be resolved and we are looking forward in having you and your family back with us. Until then safe travels and Like us on Facebook!
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Pensacola, Florida
Senior Contributor
47 reviews 47 reviews
3 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed January 29, 2014

The hotel is nice, had a great nights stay. My only complaint is the room rate at checkout.

Room rate should have been $80 as quoted at check in, but upon checkout I was billed $112. They called me to apologize, but never offered to make it right.

Mr. Patel was more interested in keeping the I'll gotten gain than he was in making things right.

Beware weary travelers!

Stayed January 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort-Inn-Al141, Director of Sales at Comfort Inn, responded to this review, February 4, 2014
Dear Traveling man,

Thank you for the kind words pertaining to the hotel accommodations. I would like to apologize for not exceeding your expectations. We strive to make each guest happy every time and it appears we have fallen short in that aspect when it came to your check in/out process. I’m not sure where the confusion of rate/pet fee assessment came into play as our registration forms required initials/signature before Check-In.

I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case.
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Columbus, Ohio
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 11, 2014 via mobile

We stayed here Christmas night during a trip to the beach. Of course, it was a holiday so it was not busy. The room was spacious and very clean. Beds were comfortable. Breakfast was the typical cereal, fruit, waffles, etc. The warm food did not look appetizing so we skipped the eggs, gravy, and biscuits but overall would definitely stay again on a drive down. Front desk staff was exceptionally friendly, especially for working on Christmas! The price was reasonable for this moderate hotel.

Stayed December 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort-Inn-Al141, Director of Sales at Comfort Inn, responded to this review, February 4, 2014
Dear Heading to China,

Thank you for taking the time to submit your review. We were delighted to learn that you enjoyed your stay /accommodations back in December. We have a great staff here at the Comfort Inn committed to go that extra mile for the guest no matter what time of the year it is. However, during the Holidays it's guest like you that make working during this time all worthwhile.

Save travels until next time.
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Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 13, 2013

This is the Best Comfort Inn I've stayed in, period! The accomodations are exceptionally quiet given the proximity to the I-65. The staff is very friendly and welcoming. Ms Bonnie, the Inns breakfast room hostess, is delightfully charming and responsive to the clients. This hotel is on my map for any future travels to the area.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort-Inn-Al141, Director of Sales at Comfort Inn, responded to this review, December 16, 2013
Dear Alan,

I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you choose Comfort Inn while you were in Greenville. And we’re extremely grateful that you took the time out of your busy schedule to share this wonderful feedback. I really appreciate it and know the team will as well when I share it with them. We look forward to welcoming you back again the next time you are in town.
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Baton Rouge, Louisiana
Top Contributor
214 reviews 214 reviews
50 hotel reviews
Reviews in 48 cities Reviews in 48 cities
142 helpful votes 142 helpful votes
5 of 5 stars Reviewed November 5, 2013

We stopped overnight to break our trip home and were very pleased with every aspect. The staff were all pleasant and accommodating. The little atrium with chandelier is a nice touch that elevates it above the usual mid-priced hotel. Pillow top beds were extremely comfortable. Room included a microwave, mini-fridge and coffee maker. Everything was clean and worked as it should. Breakfast selection was very good, including dry cereal, instant hot cereal, yogurt, hard-boiled eggs, biscuits and sausage gravy, scrambled egg patties, waffles, and the usual bread products. Easy on and off the freeway. Our only complaint, which is not the hotel's fault, is that there is no restaurant attached. We made do with the Taco Bell across the street, because we just did not want to get back into the car that night!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort-Inn-Al141, Director of Sales at Comfort Inn, responded to this review, November 7, 2013
Dear Dr. Q,

On behalf of the Staff and Management of the Comfort Inn - Greenville Alabama, we would like to thank you for your recent stay and for taking the time to post your experience here at our 2013 Gold Award Winning Hotel. We were all delighted to hear that you enjoyed your stay and look forward to welcoming you back anytime, until then Safe Travels!!!
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Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 1, 2013

I stay at hotels a lot. I stayed at this location using reward points. The people were very nice and professional. The beds were very comfortable. That's hard to find sometimes. The pillows and comforter were very comfortable. Not lumpy and worn old. I would greatly recommend this location if you are in the Greenville area.

Stayed November 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort-Inn-Al141, Director of Sales at Comfort Inn, responded to this review, November 7, 2013
The Staff and I, here at the 2013 Gold Award winning Hotel would like to thank you for recent stay. We were delighted to learn that you enjoyed your stay and are happy that you were pleased with our pillow top beds and bedding package. We certainly hope this will not be your last visit to our property and we look forward in welcoming you any time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn

Address: 1029 Fort Dale Rd, Greenville, AL 36037
Phone Number:
Location: United States > Alabama > Greenville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Greenville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
The Comfort Inn® hotel is conveniently located just three miles from the Robert Trent Jones Golf Trail. This Greenville hotel is 40 miles from the Montgomery Regional Airport, also known as Dannelly Field. Area attractions include the Ritz Theater and Sherling Lake Park.Guests of this Greenville hotel will enjoy many amenities, including free local calls, free weekday newspaper and free coffee in the lobby. Guests will also enjoy the fitness center and seasonal outdoor pool.Your Morning Breakfast is full of hot and delicious items, making breakfast at the Comfort Inn the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt and fresh fruit, cereal and more, including your choice of hot waffle flavors! ... more   less 
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Also Known As:
Comfort Inn Greenville
Greenville Comfort Inn

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