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Comfort Suites Fultondale: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 11 Reviews
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TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 7 hotels in Fultondale
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  • Address: 1325 Old Walker Chapel Road Fultondale, AL 35068
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: 100% smoke free; free continental breakfast; free weekday newspaper and free coffee in the lobby. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed No Restaurant No Room Service Swimming Pool
Check Rates: $130 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Comfort Suites Fultondale

( 7-11 of 11 )
“Not happy with hotel staff”

Comfort Suites Fultondale

Mar 30, 2008

We called the hotel directly and told them we needed 2 rooms with 2 queen beds. When we got there we got 2 King beds with a pull out sofa, so I asked for a roll away bed as my teenage son just had surgery and I wasn't putting him in a fold out couch with another 230 pound teenager. The desk clerk said he would have it for me when I brought my luggage in. When I came back in I took the rollaway bed upstairs and got yelled at by another man that the front desk clerk told he could also have the rollaway bed, (this man checked in after me) and then he chased my husband down the elevators telling him that was his bed. The clerk should have told him it was not and I should have not been in that situation. The rooms were average and once the pull out couch was out, you couldn't get through to the bathroom. There were people that checked in after me that booked and there were no rooms for them. Hotel staff overbooked this hotel for the night and it wouldn't have been pretty after driving 13 hours if I didn't have a room.

  • This TripAdvisor Member:
    • Liked — Breakfast
    • Disliked — Overbooked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brich669's Summary
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: December 16, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
ComfortSuitesMgt, Comfort Suites Mgmt
(Management representative)
Aug 21, 2008
Dear Not happy with hotel staff:

First, I would like to thank you for taking the time to post a review of your stay here at Comfort Suites. Second, I want to apologize o you for the issues experienced during your stay with us. We are currently under new management and want to ensure you that all comments are investigated. Unfortunately, overbooking happens sometimes when guests inhouse extend their stay for serveral days. Last, it is my sincere hope that the next time you are traveling through Fultondale, Alabame that you allow us the opportunity make your next stay with us an exceptional stay.

Sincerely,
Comfort Suites Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $130 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Hotel”

Comfort Suites Fultondale

Save Review
5 of 5 stars
destin, fl
Nov 23, 2007
0/1 found this review helpful

It was my sister and I and her 3 children. I walked in late at night very tired and was checked in promptly. The beds were soft and comfortable. The linens were very nice and the room was clean. I loved the set up of the room and the kids though the pull out sofa was "cool". Every staff member was pleasant, courteous, and friendly. The breakfast was one of the best. We had eggs, bacon, muffins, and WAFFLES that were the best ever. I think we had more fun at this hotel than we did sight seeing... almost :)

I will definately stay at this hotel again. The staff were exceptional.

The only negative: We were looking forward to swimming in the heated pool and hot tub but the pool was very cold and the hot tub was shut down for chemical treatment. The pool room smelled very heavily of chlorine and the floor was slippery, too dangerous for the children.

  • This TripAdvisor Member:
    • Liked — The room decor and the staff
    • Disliked — the pool wasn't heated and the hot tub was shut down
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sadiesangel's Summary
Date of Stay: November 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: March 31, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Theme / Amusement park
Was this review helpful? Yes No
Check Rates
Average price*: $130 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Stinky room”

Comfort Suites Fultondale

Oct 21, 2007

We booked two rooms with queen beds. We were assigned one room with queens and one room with a king. We were told all other rooms were booked even though we had reserved these rooms weeks ago. The room with the king bed smelled very badly of smoke (despite the fact that this hotel claims to be smoke free). We had children with us who could not even go in the room without getting sick. We had to put all the children together in the room with the queen beds for the night. We were given a very small discount on the rate of the room with the king bed for our inconvienence. We will NOT stay at this hotel again.

  • This TripAdvisor Member:
    • Liked — It was very convenient to the location we needed to reach
    • Disliked — The room smelled very strongly of cigarette smoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sckillen's Summary
Date of Stay: October 2007
Traveled with: Family with teenagers
Age group: 35-49
Member since: October 21, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Sporting event
Was this review helpful? Yes No
Management Response
fayecarr, Manager
(Management representative)
Oct 29, 2007
The guest did reserved a room with two queen sizes beds.I explained to the guest that reserving a room type is a request, and we will try our best to honor our that requested. I apologized to the guest and gave aa discount on her room the king size and sofa sleeper.

we would have liked the opportunity to fixed the issued with smell in the room, but issue wasn't brought to the CSR attention, until check out time.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $130 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Very Nice Hotel, Brand New Rooms!”

Comfort Suites Fultondale

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4 of 5 stars
Milwaukee, WI
Jul 25, 2007
2/2 found this review helpful

Great place to stay. Nice location near food and shopping. Just north of downtown. The rooms are mint with fridge and microwave. Business support ed with wireless and lobby computers. The breakfast was good but boring, waffles and sysco. Good staff. I do hate the new drapes with only sheers in the middle. The houses in the area are run down looking, but the area is obviously improving and is safe.

  • This TripAdvisor Member:
    • Liked — New Rooms
    • Disliked — Bad Drapes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_WI's Summary
Date of Stay: July 2007
Traveled with: Business colleagues
Visit was for: Business
Age group: 25-34
Member since: June 09, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $130 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great stay”

Comfort Suites Fultondale

Save Review
4 of 5 stars
Indianapolis, IN
Jan 7, 2007
6/6 found this review helpful

We stayed in a room with a king-sized bed. I was pleasantly suprised by the room decor, which was modern with a 50s flair.

Breakfast was very good, and included hot items such as waffles and biscuits and gravy.

The only odd thing was that the towel rack was IN the shower and low enough that if we hadn't taken the towels out before we turned on the water, they would have been soaked.

Overall though, it was a great place to stay while we were on the road. It was close to several restaurants (O'Charley's, Outback Steakhouse, Waffle House, and Burger King) and was very close to the highway.

  • This TripAdvisor Member:
    • Liked — Size of the room, great breakfast!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IndyVic's Summary
Date of Stay: January 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: July 09, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Was this review helpful? Yes No
Check Rates
Average price*: $130 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Comfort Suites Fultondale

( 7-11 of 11 )
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Comfort Suites Fultondale Also Known As

Address: 1325 Old Walker Chapel Road, Fultondale, AL 35068