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“Dirty and poor service” 1 of 5 stars
Review of Econo Lodge Inn & Suites

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Econo Lodge Inn & Suites
2.5 of 5 Hotel   |   2682 South McKenzie Street, Foley, AL 36535   |  
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Ranked #2 of 10 Hotels in Foley
Kernersville, North Carolina
1 review
“Dirty and poor service”
1 of 5 stars Reviewed May 5, 2014 via mobile

First time in alabama and stayed at econolodge. Big mistake. Was in town for a loved ones passing. The room was nasty with bugs in room and bathroom and carpet in room was dirty. Second day we left the do not disturb placard but they came in our room anyway making our bed and vacuuming our carpet. They replaced the covers with even nastier sheets which looked like someone had sex on them and it was still wet! Way to tired to complain that night but did in the morning but the manager only said sorry..... will never stay at an econolodge again! Will pay more next time!

  • Stayed April 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis L, Manager at Econo Lodge Inn & Suites, responded to this review, May 8, 2014
I'm taken aback by the experience you had here while at our property. This is the first I have heard of it and I'm already looking into this complaint personally. This is no where near the standard that we uphold here. If you don't mind giving me a call at your convenience I would like to get some details from you.

My apologies,
Dennis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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61 reviews from our community

Traveler rating
    26
    18
    10
    3
    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Killen, Alabama
Top Contributor
62 reviews 62 reviews
24 hotel reviews
Reviews in 38 cities Reviews in 38 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed May 3, 2014

Horrible experience. We had two rooms and both of the showers were so dirty that no one would dare take a shower. Our air conditioner rattled like it was going to come apart and the overall hotel was dirty. We had booked for two nights but cancelled the second night. We had no problem getting the refund but the manager didn't seem all that surprised that we didn't want to stay there another night. Terrible.

  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis L, General Manager at Econo Lodge Inn & Suites, responded to this review, May 5, 2014
Dear Brian,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Dennis Linner
GM
Econo Lodge Inn & Suites
251-943-9100
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1 review
4 of 5 stars Reviewed March 16, 2014 via mobile

We stayed three nights and were pleased with the service, breakfast, and kindness. We dealt mostly with the manager, Dennis, and our housekeeper, Ruth, both of whom were very pleasant and accommodating.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis L, General Manager at Econo Lodge Inn & Suites, responded to this review, May 20, 2014
It was my pleasure to make your stay here as pleasant as possible. Your review is greatly appreciated and I'll be sure to let Mrs. Ruth know of your appreciation on the job she did for you. please come back and stay with us again.
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Abita Springs, Louisiana
Top Contributor
64 reviews 64 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed November 22, 2013

Stayed for two nights on 11/10/13 & 11/12/13. Hotel was very clean and grounds well maintained. Room with two queen beds, very clean, even with extra pillows. Room came equipped with microwave, refrigerator, and coffee brewer. Front staff was very courteous and friendly and check in was a breeze. Continental breakfast was pretty good with waffles, scrambled eggs and sausage links. plus cereals, fruit, and yogart. Also had several kinds of pastries. Breakfast area very clean and attendant very friendly. Stay was very comforting and hotel was right across from shopping mall, attractions, and numerous resturaunts, including Lambert's, "Home of the throwed roll." Short drive to beach. Would stay here again on next visit to Gulf Shores area. Price per night was also very reasonable. Much cheaper than in staying in Gulf Shores itself.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis L, General Manager at Econo Lodge Inn & Suites, responded to this review, May 20, 2014
We greatly appreciate your review! I'm excited to tell my staff about the awesome job they did to make your stay here as pleasant as possible. It was our pleasure to assist you as best as we can and we look forward to your stay with us again.
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Oregon, USA
Senior Contributor
43 reviews 43 reviews
34 hotel reviews
Reviews in 37 cities Reviews in 37 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 1, 2013

We stop to make a reservation but ended up being able to check right in. Dropped off our luggage then drove south to Gulf Shores. We'd researched motels ahead of time and like many others, discovered that rates in Foley were quite a bit lower. Staying in Foley worked out just fine. Close enough to get to the beach easily, across from a huge outlet mall and plenty of choice for meals. We were pleased with our stay.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis L, General Manager at Econo Lodge Inn & Suites, responded to this review, May 21, 2014
I would like to take this time to apologize for the late response, for we have had a change of management. I would like to say thank you for choosing to stay with us during your trip to the Foley/ Gulf Shores area. We are glad that you had a great experience while staying at the hotel, and hope that we will have the pleasure of having you stay with us again.
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Franklin, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 25, 2013 via mobile

We stayed here for the night before heading to orange beach and the rooms were much, much better than expected.It dedefinitely appeared they did some renovations recently and it was a fantastic room. The rooms were nice and spacious and the television was huge. You really can't get better value for a room for what we paid given how much other hotels were charging. We will be back.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Alabama
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed September 27, 2013

Family of 4 stayed one night. Got in at 11PM with no reservations on a weeknight. No trouble getting a room. Room was clean and ready with AC on and cool. Friendly front desk, area seemed safe. Didnt use pool but it looked nice. No frills, but would stay again.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Econo Lodge Inn & Suites

Address: 2682 South McKenzie Street, Foley, AL 36535
Phone Number:
Location: United States > Alabama > Foley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Foley
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Econo Lodge Inn & Suites 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
We are located directly across from Tanger Outlet Mall and minutes from the sandy beaches of Gulf Shores, Al. Our courtyard includes a pool, kiddie pool and hot tub. All rooms include microwave, frig, coffee maker, hair dryer & iron/ironing board.Free continental breakfast served daily. We have 83 rooms which includes 12 one room suites and 3 jacuzzi rooms. ... more   less 
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