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“Family Emergency” 4 of 5 stars
Review of Quality Inn

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Quality Inn
2.0 of 5 Hotel   |   150 Etta Gray Drive, Florence, AL 35630   |  
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Ranked #8 of 12 Hotels in Florence
Jasper, Alabama
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Family Emergency”
4 of 5 stars Reviewed December 3, 2013

We stayed here two or three nights in August my mother in law was in Eliza Coffee Hospital unfortunately she passed away on Aug 16 but everyone their were so helpful to us when I had to call at the last minute on the final night we stayed we were took care of.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 reviews from our community

Traveler rating
    7
    5
    5
    4
    3
See reviews for
8
3
1
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Mobile, Alabama, United States
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed August 5, 2013

I stayed at this hotel about twelve years ago when it first opened as a Comfort Inn I think. I also stayed there about six or eight years ago. Both of those experiences were great. This time, not so much.

The hotel was reasonably clean, but worn. It could use new carpets, linens, paint, everything. The room was decent, average, but not as nice or clean as I remember from years past. The A/C cooled the room, but never took the humidity out, so the room felt damp all the time. There was a micorwave and a mini-fridge in the room. All the appliances and lights worked, as did the WiFi.

The breakfast, which I remembered as very good years ago, was not. The waffles were the saving grace. They were do it yourself, so you knew they were fresh. The fruit, juice, and bread were fine, but the coffee was below average. The eggs didn't look appealing and the sausage I tried one morning wasn't good. My daughters got some dry cereal to eat and it was very stale - the Cheerio's had been there a while.

The workers were pleasant, but not overly so. They went about their work, not hurting the hotel, but not helping it either.

If you want a place to lay your head this place will do, and it is cheaper than the nicer, newer, hotels around it. Just be forewarned, it's not going to be anything special. For their sake, I hope they remodel soon.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sulligent, Alabama
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed February 25, 2013

If you are looking for a nice place to lay your head and shower then you won't mind this place. Yes, it's not top of the line but you don't pay "top of the line" prices. To say it's not clean is not fair. I normally stay one night and have stayed in this hotel more than once and will stay again. Yes, the front desk staff is young....it's a college town. Treat them nice and they will be nice. If you want "top of the line" dig a little deeper in your pockets or stay here and have more money to spend playing.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 3, 2013

All around dirty hotel. Holes in towels, dirty carpet, and you must request for housekeeping to clean your room if your staying multiple days. When they did clean they put dirty sheets back on bed and let towels. Thats it!!! Night staff is very young and completly keep a who cares kinda attitude. Morning breakfast is horrible. Save the money for the Holiday Inn next door. We will not come back.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Level Contributor
126 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed December 13, 2012

As a road seasoned business traveler you learn the hard way when to stay away. When you drive up and see shady drapes on the windows, entry doors that have clearly not been cleaned in a week, a lobby that has unusual smells, well it's time to walk away, stay away. That describes this place.

My opinion is if the pride of ownership is so lacking as to not at least keep the common areas clean then it's a fairly good chance the rooms won't be far behind.

This place may have the cleanest rooms, nicest people, best beds ever, but I doubt it.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
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MEMPHIS
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 25, 2012

We stayed at this hotel for Thanksgiving. After checking out of the hotel and having gone down the road about 15 minutes, my wife noticed that her watch was gone. It's not an expensive watch but it was her father's and she got it when he passed away. She wears it as her watch. She was upset and we turned around to check the room. Rebecca at the front desk and Rosa from housekeeping were both very helpful and allowed my wife to go through the room but she could not find it. We left offering a reward. Rebecca said she would be sure to look. I admit I left without much faith in Rebecca's words and after a few minutes my wife and I decided to go back and look more time. When my wife asked to check again she found that Rebecca and Rosa had already looked. They had gone way beyond the extra mile and had taken the mattress off the frame and found the watch wedged up against the wall and head board. They refused the reward. Thank you, Rebecca and Rosa for being such decent people and saving our Thanksgiving trip. I hope the Quality Inn in Florence, Alabama appreciates having you such wonderful employees. We'll be back on our next trip to visit family in Florence.

Room Tip: Ask for Rebecca at the desk or Rosa with housekeeping. They will look after you.
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camas, Washington
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed October 2, 2012

Needed an inexpensive place to stay for the night on our road trip. Nothing fancy--basic standard motel room with a basic standard hot breakfast. Checked prices of surrounding lodging and saved about $30.00 staying here with the manager discount. Worked well for us. We did unplug the fridge for the night cause it was really noisy.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Address: 150 Etta Gray Drive, Florence, AL 35630
Phone Number:
Location: United States > Alabama > Florence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 12 Hotels in Florence
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 47
Reservation Options:
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Also Known As:
Comfort Inn Florence
Florence Comfort Inn

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