Thomas Schmaus was front desk manager who was extremely polite, friendly and knowledgeable regarding accommodations. I also interacted with Tevin and Brittany. Super staff members. The hotel was immaculate, bedding superb, a/c great and nice and quiet. This is one of the better hotels in Florence and we will definitely be back. It is a wonderful location; easily accessible to restaurants and shopping, etc. The breakfast was hot and plentiful. You couldn't ask for a better overnight stay. Will be back!