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“Better than expected” 4 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   2212 Danville Road SW, Decatur, AL 35601   |  
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Ranked #6 of 16 Hotels in Decatur
Rochester, New Hampshire
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Better than expected”
4 of 5 stars Reviewed April 15, 2014

Had a power outtage at home due to snow and we packed up and stayed here for the duration. Price was higher then we anticipated BUT we had a very large room that had a seperate room with queen bed and flat screen, pull out couch and flatscreen in sitting area amd small kitchen. Pets allowed... staff VERY courtesy! Quiet place :)

Stayed January 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DecaturComfortInn, Manager at Comfort Inn & Suites, responded to this review, October 6, 2014
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Gary Kiper
General Manager
Comfort Inn and Suites
2563551999
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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76 reviews from our community

Traveler rating
    21
    22
    13
    12
    8
See reviews for
26
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Jonesboro, Arkansas
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 27, 2014

I travel all over the Southeast, and this hotel is the most dated one that I stay in. The front desk is nice and very helpful, but the hotel itself is very outdated. It is obvious that the hotel is used as an extended stay type of place. The hallways had a very funny smell the last time I stayed there. I had to hunt floor to floor to find an ice machine that worked. It is, however, not far from good restaurants or the industrial park. The location makes it convenient. I almost didn't write this review because I don't like leaving negative comments, but as far as hotels that I stay in while traveling, this one is the one I dislike the most.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DecaturComfortInn, Manager at Comfort Inn & Suites, responded to this review, October 6, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Gary Kiper
General Manager
Comfort Inn and Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed January 1, 2014

Upon checking into our room we were told by the front desk that there would be a managers reception from 5-7pm and breakfast in the morning from 6-9 am. We went to our room and found the room less than clean. There was dirt in the bathtub and trash under the bed. The toilet seat was chipped and peeling. For almost $100 I think I was entitled to a decent toilet seat. At 5 we went to the area where the managers reception was and it was dark. We went to the desk and was told that they only had filled 10 rooms so there would be no refreshments. I'm not sure what will happen when breakfast time comes and there aren't enough guests but if there is no breakfast I will be contacting the head of comfort inn and suites. I won't stay here again, with the amount of hotels in this area I would think that they would try a little harder.

Room Tip: The only tip I have is stay someplace else.
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  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DecaturComfortInn, Manager at Comfort Inn & Suites, responded to this review, October 6, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Gary Kiper
General Manager
Comfort Inn and Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 10, 2013

In town for the weekend dog show. This hotel is pet friendly but with limited grassy areas. Very clean rooms and a well lit parking lot. Rates are very reasonable and the staff is very nice. We will stay here again when the next show comes to town.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DecaturComfortInn, Manager at Comfort Inn & Suites, responded to this review, October 6, 2014
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Gary Kiper
General Manager
Comfort Inn and Suites
2563551999
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vestavia Hills, Alabama
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 3, 2013

We stayed here during the Alabama jubilee hot air balloon event. The area's surrounded by restaurants, so there's no need to drive around to look for one. It's got a CVS right in front of it so you can just walk up to it if you missed packing something. The hotel's facade is very nice architecturally. The lobby's just the right size for guests. The room's quite spacious but lacks an LCD tv, which is alright because there were an ample amount of channels to surf from. The beddings and furnitures look alright too, along with the bathroom & shower. Breakfast is your usual pastries, coffee, fruits, eggs and cereal. Nothing to write home about but it's great that it's included in the hotel rate, which is quite affordable.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Temple, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 1, 2013

the room was great and huge with the bed in the middle instead of next to window and ac unit making it more sleepable the front desk young lady was studying to be a nurse was helpful with directions to a rest. and the breakfast was good.

Room Tip: we stayed on the ground floor and it was a good choice
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 20, 2013

Pleasant Experience. Good Location For Our Travel Needs. Friendly Staff And Able To Give Good Directions. Clean Comfortable Room, Good Breakfast. Would Definitely Stay Again If Ever In The Area. Thanks Comfort Inn

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 2212 Danville Road SW, Decatur, AL 35601
Phone Number:
Location: United States > Alabama > Decatur
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 16 Hotels in Decatur
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 101
Reservation Options:
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Decatur
Comfort Inn Decatur
Decatur Comfort Inn

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