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“Unexpected stay in Decatur.” 4 of 5 stars
Review of Courtyard by Marriott Decatur

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Courtyard by Marriott Decatur
3.0 of 5 Hotel   |   1209 Courtyard Circle, Decatur, AL 35603   |  
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Ranked #3 of 16 Hotels in Decatur
Kitchener, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Unexpected stay in Decatur.”
4 of 5 stars Reviewed February 21, 2014

We stayed here in January on our way to Santa Rosa Beach Florida.There was an ice storm and we were advised to stop before Cullman.So we decided to go to Decatur and it was a pleasant surprise.The hotel staff were very friendly and especially a young man named Jay who checked us in at the desk.Our accomodations were very comfortable and clean and we had an excellent breakfast.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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95 reviews from our community

Traveler rating
    35
    33
    18
    4
    5
See reviews for
28
12
6
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Spanish first
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English first
Orlando, Florida
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 8, 2014 via mobile

I stayed for 2 nights for work. The construction was only a minor inconvenience & the hotel is in need of updating so it was not an issue. Hopefully the rooms will be updated after the lobby. The breakfast in the cafe was a pleasant surprise. Most staff was very pleasant with one exception. The 2nd night my key wouldn't work (had not been asked how many keys I wanted at check in so I did not have another key to try). When I went to the desk, the young lady checked & told me the key expired that day. When I expressed my displeasure with the situation (my 2 night stay was confirmed at check in),no apology was offered. I was told bluntly "don't take it out on me, I didn't do it." I mentioned that situation to the gentlemen working the next morning. They were wonderful--genuinely apologetic.

Stayed February 2014, traveled on business
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Jatavius L, General Manager at Courtyard by Marriott Decatur, responded to this review, February 15, 2014
Thank you for taking the time to express your thoughts and concerns. Our goal is to ensure that all our guest leave satisfied. Please accept my sincere apology for the poor customer service you experienced. It is definitely not an accurate reflection of the hotel because we do strive for excellent customer service. We look forward to the next time you are in Decatur so that we can show you our true southern hospitality.

Sincerely,
Jatavius Lockhart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
79 reviews 79 reviews
14 hotel reviews
Reviews in 45 cities Reviews in 45 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 7, 2014

Travelling on business, I am looking for convenience, security, and a good night's sleep. Upon arrival, I was unable to enter at the front of the hotel due to construction. A sign directed guests to the side entrance. There was no available parking, so I had to park at the curb near a dumpster and walk across the parking lot, which could use more lighting (I checked in at night). Check-in was easy and friendly, and they provided a bottle of water and a cookie. I found my room to be quiet and sufficient - about what you would expect. Breakfast is provided for $5 extra, and consists of cereals, muffins, fruit, and cook to order offerings such as omelets, etc. Aside from the construction inconvenience, no complaints.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Jatavius L, General Manager at Courtyard by Marriott Decatur, responded to this review, February 15, 2014
Dear DSJMom,

We truly regret the inconvenience of the construction taking place causing guest such as yourself to use a different entrance. We are going through the renovation to help improve the overall hotel and satisfy our guest. On behalf of the management and staff here at the Courtyard by Marriott in Decatur we want to thank you for your loyalty as well as your feedback. We hope you will be back in the area to see the finish product.

Sincerely,
Jatavius Lockhart
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Jackson, Mississippi
Top Contributor
55 reviews 55 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 6, 2014

This is an expected-quality hotel for this chain. Its guest rooms are becoming dated, but we did note that they are in the process of updating the lobby. The beds were fine, and the rooms of adequate size. Very clean, but I didn't like the prevalent scent of a cleaning chemical all over the hotel. This may be a personal preference issue.
The staff of the hotel is exceptional!!! So friendly and willing to go the extra mile.
We would stay there again. Will be a very nice Courtyard with some updating.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jatavius L, General Manager at Courtyard by Marriott Decatur, responded to this review, February 10, 2014
Hello Mstraveler2013,

Thank you for taking the time to share your experience at the Courtyard Decatur. Yes, we are in the middle of a renovation and look forward to the finish results. We look forward to your next visit with us.

Sincerely,

Jatavius Lockhart
General Manager
Courtyard by Marriott
256-355-4446
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Lake Charles, Louisiana
Top Contributor
67 reviews 67 reviews
19 hotel reviews
Reviews in 33 cities Reviews in 33 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 24, 2014

Hotel is a little dated for a Marriott but they're starting a remodeling program. Their bathroom tile makes it feel a little "dirty" but as I said, they are starting a remodeling program so hopefully that improves. It probably wasn't dirty but it didn't feel clean. Friendly service, they were even offering snacks or appetizers at night since they were making noise with the remodeling. Good location on a main road.

Room Tip: Away from the elevator and ice machine. It's like the ice machine was trying to make an ice rink...
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois, United States
Top Contributor
57 reviews 57 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed December 27, 2013

I called last minute. was able to get a room. front desk employee(Rhonda) was very good at making my stay. relaxing. it was the xmas holiday.even though the staff would have rather been at home with there family. you never knew.the next day breakfast was good. at the in house buffet. for the price and location. you cannot go wrong.thanks manager. Jatavius. for having a clean hotel. and great team.

Room Tip: If you have a big family get the suite.
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gulfcoast florida
Top Contributor
71 reviews 71 reviews
23 hotel reviews
Reviews in 33 cities Reviews in 33 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 14, 2013

Before a weekend stay at the Decatur Courtyard, I contacted them to ask for a feather free room.
I was impressed by their handling of my request, which was excellent. Besides their consideration, I found their desk staff to be friendly and their breakfast well above my expectations.
I alsways wish that courtyards had a makeup mirror for us womenn- that's my suggestion!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Decatur

Address: 1209 Courtyard Circle, Decatur, AL 35603
Location: United States > Alabama > Decatur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 16 Hotels in Decatur
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Decatur 3*
Number of rooms: 113
Official Description (provided by the hotel):
Recently completed full hotel renovation including all guestrooms and public spaces. Newly Opened Bistro Proudly Serving Starbucks. Breakfast and Dinner and Full Bar Service. The Courtyard is convenient to restaurants, shopping, local attractions and corporate businesses. ... more   less 
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Also Known As:
Courtyard By Marriott Decatur Hotel Decatur
Courtyard Decatur
Decatur Marriott
Decatur Courtyard

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