we have been coming to the gulf coast since the late 80's to visit our son andfamily and have stayed at gulf shores, and pensacola beach, mobile.....condos, hotels, cabins and i can say that our stay at this "bed and breaksfast" was one of the most horrible experiences EVER!! It was very rainy but the courtyard was underwater and our room (which is not the one pictured as Rm #4 on the website) had an overwhelming mildew smell, the sheets on the bed smelled terrible--dirty perhaps?, during the night large bugs in the room,and hair in the eggs at breakfast. The young lady working was very polite when we told her our concerns and would give us credit for the next night as we were leaving. As for a credit for the long long night she would have to speak to the owner who was not there and couldn't be disturbed until after 10am. Our son and daughter had given us this weekend as an anniversary gift and when our son called to give his card number for the refund he was told that we were not telling the truth and since we were from the midwest we didn't know "salt water smell". The owner the hung up on him. We then called her to share our complaints. She was extremely rude and again said we were making it up, began shouting into the phone and again hung up on me. We are still working on the refund. As a business owner I have always treated my customers with respect. I would run not walk from this bed and breakfast....although all the reviews were 4-5 I noticed they were from last summer so perhas the owners have lost interest in running a clean bed and breakfast.
- Also Known As:
- Dauphin House Bed And Breakfast
- Dauphin House Hotel Dauphin Island
- Dauphin House Hotel