This is the worst and most terrible experience we have ever experienced in Hilton Garden Inn and in any hotel ever. As a Hilton Honors Silver Member I have stayed in many Hilton Garden Inns and Hilton branded hotels with many, many good experiences, but the HGI in Daphne Alabama was a total disgraced, making our experience there a terrible one like never before.
First strike: There is easy access to Adult Porno movies to kids; our 10 year old son accidentally accessed the TV menu and a Porno movie began to download. How in the world a family hotel could have Adult Porno movies easy accessible to kids in their room?? Totally Outrageous!!
Strike 2: A Rude and Disrespectful staff member named Bill, interrupted my conversation with other staff member trying to provide excuses about why they had Porno movies in the menu. Then he interrupted again when I was asking for another service to another staff member. When I told him for the second time that I was not talking to him, he exploded in a such Rude and Disrespectful manner against my person in front of the other staff member. Totally ashamed! I have never being treated in a such disrespectful manner in any hotel nor a place.
Strike 3: An old, outdated and cheap, but pricey suite, with a cheap sleeper sofa, which was worn out and broken in one of the corners. Totally unacceptable!
Strike 4: When I got to the counter I was informed that my card was declined, when it was really incorrectly swiped, resulting in that I had to used a different credit card. Later we used the card in another place without any problems.
Strike 5: An old town with very few alternatives to eat or have dinner, no close grocery stores.
Strike 6: Even when one of the managers showed off and provide many I'm sorrys and tried to overcome the situation, it was really to late. They just provided a coupon for a free breakfast, which we never used it, since we just wanted to leave the place. That kind of terrible service and terrible experience don't get fixed with just a free breakfast.
Strikeout! DON'T EVER, EVER STAY IN THIS HOTEL
- Also Known As:
- Hilton Garden Inn Mobile East Bay Hotel
- Hilton Garden Inn Mobile East Bay Hotel Daphne
- Hilton Garden Inn Daphne
- Hilton Daphne
- Daphne Hilton
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