I booked the hotel because I had to attend an event at the same hotel next day afternoon before heading for Durgapur, my final destination. I arrived late evening and checked into the room quickly. Following are my experiences:
Location: The location of the hotel is excellent as it is very near to interstate bus-stand and close to main rail station. Also very close to park street area, Calcutta's famous partying area.
Room: I booked a standard room and was not very happy with the shoddy appearance, carpet is old and appears dirty, however, bed was good and there were sufficient tea/coffee kits/arrangements. The furniture looked dated and poorly maintained. The glass windows had stains/paint marks and seemed nobody had ever made any effort to clean up. Washroom was okay.
Services: Complimentary breakfast was really excellent with ample choices. The staffs are cooperative and courteous, however, they need training for their job and to improve professionalism. The person attending telephone for the main hotel contact number speaks terrible English. Overall lack of professionalism is visible everywhere.
Value for money: I spent Rs. 5300 a night, and don't think the hotel is good enough for that amount. Hotel needs to spend some bucks to improve guests' satisfaction.
Bank on your luck.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.