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“Outstanding Services but Something to Improve” 4 of 5 stars
Review of Hyatt Regency Kolkata

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Hyatt Regency Kolkata
5.0 of 5 Hotel   |   JA-1 Sector III | Salt Lake City, Kolkata (Calcutta) 700098, India   |  
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Ranked #11 of 195 Hotels in Kolkata (Calcutta)
Certificate of Excellence 2014
New Jersey, US
Top Contributor
59 reviews 59 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
“Outstanding Services but Something to Improve”
4 of 5 stars Reviewed June 27, 2014

After 7 years, I went back to this hotel. I still like the facilities such as pool, gym, sauna, Jacuzzi, chilled pool (haven't seen one in the US). The staffs are very helpful whenever I had a need. One thing I noticed there are a list of "Things to Keep" which includes nail polish remover, make up remover pad, hair brush that normally you don't get it from other hotels. This is definitely a plus for me. The hotel even provided a small detergent which is quite useful for long stay. The room is normal comparing to other Hyatt or similar hotel I went to. One thing needs to improve is the exhausted system in bathroom. There were four times what the fire alarm went off immediately when I opened bathroom door because of steam. Kolkata is humid. If the room doesn't have a good exhausted system, even the AC was on whole day, still there is humid smell.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, July 3, 2014
Dear Reviewer,

Greeting of the day from Hyatt Regency Kolkata!
It is our great pleasure to serve you as our guest after 7 years. We are glad to know that you had a comfortable stay with us. Thank you very much for sharing your experience with us. It is unfortunate that you faced some issues regarding fire alarm. We apologize for the inconvenience caused to you. Thank you again for giving us a second opportunity to serve you. We hope that Hyatt Regency Kolkata remains your preferred address during all your future visits to the city. We look forward to welcome you back during your next visit to the City of Joy.

Warm Regards,
Management team,
Hyatt Regency Kolkata.
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661 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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Mumbai (Bombay), India
Top Contributor
75 reviews 75 reviews
57 hotel reviews
Reviews in 45 cities Reviews in 45 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed June 25, 2014

Well suited to a business visit to Salt Lake City in Kolkata. 30 minutes from the airport, Rs 660 by private taxi hired at the airport.

The hotel is quite large, with good rooms and large toilets, though the quality of the fittings is quite mediocre ( eg. poor toilet bowl). On the other hand, the water pressure is wonderful for an invigorating shower.

The service and food is strictly ok: it may be better to stick to the buffet, which is quite well priced.
Good breakfast.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, June 26, 2014
Dear Singhjee,

Greeting of the day from Hyatt Regency Kolkata!

Thank you for taking some time off to review us. Your feedback is deeply valued and gives us immense pleasure to know that you liked the hotel. We hope that you had a comfortable and enjoyable stay at our hotel. Thank you very much for giving us an opportunity to serve you. We look forward to welcome you to the hotel during your next visit to the city.

With best regards,
Management team,
Hyatt regency Kolkata.
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Bengaluru (Bangalore), India
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed June 24, 2014

I had been to Hyatt Kolkata recently while accompanying my husband in one of his business travel. The hotel is very well maintained and close to the IT hub of the city. I loved the bengali touch of the breakfast spread - which is so unique and different (specially Misti Doi - sweet yogurt and Luchi - a deep-fried flatbread made of wheat flour - both are typical of Bengali cuisine)
The staff was friendly and helpful. I stayed for a day but will surely look forward to be there again.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, June 25, 2014
Dear Ms GargiDey,

Greetings of the day from Hyatt Regency Kolkata!

Thank you for taking some time to share your valuable feedback with us. We are happy to know that you enjoyed the breakfast at the waterside cafe – famous for buffet dining in the city. Please let us know about your next visit and your food preference, we will be happy to serve your favorite cuisine. We look forward to welcome you again.

With best regards,
Management Team,
Hyatt Regency Kolkata
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Hong Kong
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed June 24, 2014

Good points:
* excellent people at the Front Desk and Concierge.
* good facilities like Gym, Outdoor Swimming Pool, Spa.
* the toilet in the room is very well arranged.
* we were given complimentary breakfast which was not included in our room rate. We thanked the hotel for this.
* "Hyatt" brand name if it matters to you.

Bad Points:
* the hotel is about 15 Kms away from the airport with hardly any decent mall or eatery within walking distance. 15 kms doesn't look too long a distance but through traffic and bad roads, I would rather go to a hotel within 3-4 kms of the airport next time. The airport transfer service offered by the hotel is quite expensive. Better to ask for a taxi from outside.
* the room we were given was too small and compact for the price we were paying. The compactness of the room was also partly due to poor arrangement of the furniture. For example, the work desk in the room almost touches the bed and could very easily be moved back. The luggage rack in the room can take only one piece of cabin baggage. That is, your suitcases for 2 persons have to be put in the living space in the room. Even if it is one person, the suitcase has to be out.
* WiFi was on a charging basis which was surprising because all hotels I have stayed in previously had free WiFi in the room.
* the hotel has 2-3 restaurants but we dined and had breakfast in the restaurant just a floor below the Front Desk. (Can't remember the name of the restaurant.) The food quality was average. Prices are a rip off. Service is extremely slow.

I don't wish to be ungrateful for the free breakfast but travellers need to consider the points I have made above.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, June 25, 2014
Dear Valued Reviewer,

Greetings of the day from Hyatt Regency Kolkata!

Thank you for spending some time and review us. Your feedback is deeply valued. We take best care of our guest and make them feel like at home. We listen to our guest carefully and serve them going beyond our limitations. Our hotel is located at a strategic location that makes guests easy to commute from the airport and IT hub of Kolkata. There is a big shopping mall located just 10 minutes walking distance from the hotel. Every detail is available with our concierge desk. Our standard guest rooms are 36 sq meters which are biggest compared to other hotels in the city. Please let us know if you have any specific preference, we will be happy to serve you to match your expectation. Look forward to welcome you back during your next visit to the city.

With best regards,
Management team,
Hyatt Regency Kolkata.
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Kolkata (Calcutta), India
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 22, 2014

a nice experience at Hyatt regency,kolkata...staying 4/5, foodings 4.5/5, luxury 5/5, bar 4/5, service 5/5....overall a decent experience amidst sheer luxury.enjoyed it and encouraging others to enjoy it if u r in my city for business class staying...well i was there for my office purpose only..but liked d place n ambiance

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, June 23, 2014
Dear dipon4u,

Greetings of the day from Hyatt Regency Kolkata!

It gives us immense pleasure to know that you had a pleasant time while staying with us. It is a great satisfaction for us to serve you as a guest. Hope Hyatt Regency Kolkata remains your favorite destination in all your future visits. We look forward to welcome you back during your next visit to the city.

With best regards,
Management team,
Hyatt Regency Kolkata
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Mumbai (Bombay), India
1 review
1 of 5 stars Reviewed June 20, 2014

Hyatt the brand itaelf is very strong, but dont get carried out by the name only, rooms are extrmely small stuffed with toomuch of furniture and fixtures, hardly any space left to walk freely. Food quality was average but extremely high priced. Location is good.

Stayed June 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, June 26, 2014
Dear Johnn4667,

Greeting of the day from Hyatt Regency Kolkata.

Thank you very much for your feedback on Tripadvisor.
We hope you had a comfortable stay with us. Your review is deeply valued and we will look into the elements of your concern. Looking forward to welcome back during your next visit to the city.

With best regards,
Management team,
Hyatt Regency Kolkata.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Donetsk, Ukraine
Top Contributor
69 reviews 69 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 18, 2014

Good hotel, but not excellent. Good breakfast but no enough space when it's full, had to wait to be seated few time. Nice gym. Good food. Room a bit smaller from what you expect to have in a 5 star hotel and a bit old fashioned.

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, June 23, 2014
Dear ilia_marchello,

Greetings of the day from Hyatt Regency Kolkata!

Thank you for your appreciation about the hotel and the food. We feel sorry for the inconvenience caused to you regarding the availability of a seat. We will look into managing the seating arrangement in a better way to avoid such situations. It was pleasure serving you as our guest and looking forward to welcome you back.

With best regards,
Management team,
Hyatt Regency Kolkata.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Kolkata

Address: JA-1 Sector III | Salt Lake City, Kolkata (Calcutta) 700098, India
Phone Number:
Location: India > West Bengal > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Kolkata (Calcutta)
#4 Romantic Hotel in Kolkata (Calcutta)
#6 Spa Hotel in Kolkata (Calcutta)
#7 Business Hotel in Kolkata (Calcutta)
#9 Luxury Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hyatt Regency Kolkata 5*
Number of rooms: 233
Official Description (provided by the hotel):
Hyatt Regency Kolkata is a luxury business hotel in Kolkata (or “Calcutta”), India. Being the first five-star hotel in Salt Lake City, it is also acclaimed as one of Kolkata’s favourites. The hotel creates the feel of a private cocoon away from the complexities of modern living without giving up any of its luxuries. Saddled between Netaji Subhas Chandra Bose Airport and Howrah Railway Station which lie just 11 km (7 miles) to either side, Hyatt Regency Kolkata enjoys a prime location near the city’s IT hub and is a preferred business destination of East India. A tranquil retreat amid spectacular landscaped gardens, featuring 233 luxury guest rooms and suites, the hotel allows guests to relax and rejuvenate while staying in Kolkata. Apart from all rooms having access to Wi-Fi Internet, guests on the Regency Club Floor enjoy access to the luxurious Regency Club Lounge and evening cocktail hours. Specialty restaurants like Guchhi, La Cucina,and the 24-hour Waterside Café offer a selection of the finest cuisines. Sink into a range of premium spirits and cocktails at The Bar or at Poolside. Pamper yourself at the holistic spa – Club Prana – featuring a 24-hour gymnasium, squash and tennis courts and a landscaped pool.Being one of the most popular business hotels in the city, Hyatt Regency Kolkata provides extensive banqueting facilities for meetings, incentives, conferences, exhibitions and weddings. The hotel also offers great value meeting packages and personalized catering services.This Kolkata hotel has several interesting tourist attractions nearby. The Science City, an impressive science museum complex, is only 4 km (2.5 miles) away. Nicco Park, an open-air amusement park with an attached water theme park, is also nearby. The Missionaries of Charities is one of the prominent sites for all who visit this cultural capital. Hence, while staying at Hyatt Regency Kolkata one can enjoy many of on-site and off-site activities. ... more   less 
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Also Known As:
Hyatt Regency Kolkata Hotel Kolkata (Calcutta)
Hyatt Regency Hotel Kolkata
Kolkata Hyatt Regency
Hyatt Regency Kolkata India/Kolkata (Calcutta), Asia

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