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“Good hotel but excessive charges for food is irritating” 4 of 5 stars
Review of Hyatt Regency Kolkata

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Hyatt Regency Kolkata
5.0 of 5 Hotel   |   JA-1 Sector III | Salt Lake City, Kolkata (Calcutta) 700098, India   |  
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Ranked #11 of 191 Hotels in Kolkata (Calcutta)
Singapore, Singapore
Top Contributor
104 reviews 104 reviews
39 hotel reviews
Reviews in 41 cities Reviews in 41 cities
32 helpful votes 32 helpful votes
“Good hotel but excessive charges for food is irritating”
4 of 5 stars Reviewed June 14, 2014

Stayed at the Hyatt twice in June for business; during my recent visit to India. The hotel location the ambiance, room, the gym, check-in all was well.

Service at the meeting room was not up to standard though (Coffee was served after a long wait and then to make it worse they got it wrong). What was however irritating was the attempt to extort money for small things like a bottle of water at lunch. It put me off from an otherwise good & friendly experience.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, June 23, 2014
Dear Mohan K,

Greetings of the day from Hyatt Regency Kolkata!

Thank you for sharing your valuable feedback about your stay with us. We are happy to know that you liked the hotel. Our apology for the inconvenience caused to during your stay. Your feedback is deeply valued and shared with our internal team members to look at. Looking forward to welcome you again to the city.

With best regards,
Management team
Hyatt Regency Kolkata.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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581 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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English first
New Delhi, India
1 review
1 of 5 stars Reviewed June 2, 2014

Have stayed at Hyatt Kolkata for a business trip recently. Though regencies are mid segment hotel as per Hyatt definition but this hotel is perhaps the worst in every sense. The check in was smooth however the service is not even three star category perhaps in India. I stayed at ITC Sonar and The Oberoi earlier in the same city for business hence thought of checking Hyatt this time considering the location. Firstly the sales team is extremely rude and they won't listen to you at any point of time. The experience starts with receiving a confirmation from reservation with wrong spelling including my bosses name who is a gold passport member and often stay at Hyatt in the different cities all over the world. Then when we arrived we met the general manager at the hotel who was indeed very nice to welcome us. Of course one man cannot control the entire hotel. We wanted to take an appointment at the spa, three of us wanted to do everything simultaneously since he had a meeting to catch up in the evening. The lady mentioned it's only one person at the spa who does all the services hence nothing can be done all together....wonder how a five start hotel runs like this. However next morning with Britta s help we could get it done at the same time.....unfortunately the service was not great though. We wanted to have some good wine and the lady offered us initially a stale wine which was already open from a previous guest. We ordered a new wine bottle which was comparatively better. The last experience was at the time of check out. Somehow the mini at charges were posted in my invoice and when I mentioned that I have not consumed anything the reception requested their housekeeping to check internally as a process. I accepted that but how long a person takes to check that a hotel like Hyatt ? I mentioned I have a flight to catch and then they hurried to close the bill....never again at this even if I get a complimentary stay. ITC Sonar and Chowrangee Bar at The Oberoi are a much better option to stay or enjoy your drink or to host a business meeting....

  • Stayed May 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, June 5, 2014
Dear Pou_lomi_ray,

Greetings of the day from Hyatt Regency Kolkata!

Thank you for your valuable feedback about your recent stay with us. We apologize for the inconvenience caused to you during your stay. Your feedback has been shared with concerned teams for corrective measures. We ensure you to provide better service next time you visit us. Thank you once again for giving us an opportunity to serve you and looking forward to welcome you back during your next visit to the city.

With best regards
Management team
Hyatt Regency Kolkata.
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Mumbai (Bombay), India
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 29, 2014

Stayed here on a business trip for two nights. from the moment you enter this property to the time you leave, you are pampered by outstanding service from the staff who are remarkably courteous and caring. The rooms are fitted with all that you would need. The bathrooms are huge. The breakfast menu is one of the largest I have seen in Kolkata so far. The food in room service was also very delicious. The location i.e. Salt Lake City is also very good and well connected. But at the peril of repeating myself, i would say that it is the service quality that makes this hotel stand out from the crowd. Highly recommended.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, May 31, 2014
Dear jeetudear,

Greetings of the day from Hyatt Regency Kolkata!

It gives us immense pleasure to thank you for sharing your valuable feedback. We are glad to know that you had an enjoyable and comfortable stay with us. Thank you for your appreciation about our hotel and the services provided to you by our associates. Thank you for giving us a chance to serve you and look forward to welcoming you again in your next visit to the city.

With best regards
Management Team,
Hyatt Regency Kolkata.
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Singapore, Singapore
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 27, 2014 via mobile

First time in this hotel in Kolkata. Spent a total of 6 nights. Booked a club rooms excellent value. The employees of the Regency club are extremely attentive to your needs, the service is impeccable. The food is also fantastic.
The gym was awesome. Always a treadmill available in the morning. This is definitely my new home in Kolkata. Special thanks to Sayani and Biki for the special attention.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, May 28, 2014
Dear delisca,

Greetings of the day from Hyatt Regency Kolkata!

Thank you for sharing the experience of your first stay with us. We are glad to know that you had an enjoyable and comfortable stay. It gives us immense pleasure to learn that our associates took the best care and making you feel like at home. We have communicated your appreciation to Sayani and Biki. We hope that Hyatt Regency Kolkata will remain your preferred address in all your future visits We look forward to welcoming you again in your next visit to the city.

With best regards,
Management team,
Hyatt regency Kolkata.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 26, 2014

The best part about Hyatt is the location, it is very well connected to the Airport and the main city. The architecture and ambiance of the hotel is very good, but I found the rooms to be a little crammed.
Staff is OK, I didn't find them exceptionally hospitable like I did in ITC SONAR. At the breakfast buffet one needs to really have patience, you ask for a glass of water and it will come after 20 mins.!
Breakfast buffet used to be almost same everyday (I stayed there for 5-6 days), but one must try the waffles, they were really good. This hotel has a lot of foreigner guests, may be that is the reason the food is so bland. The in-room dining menu is very restricted. Even the GUCHCHI restaurant has a very tight menu. I think they can improve on the food part.
My kids loved the candy buffet that they display...it is only for the kids and is complimentary....It is definitely a highlight for kids.
There are almost no activities for the kids, which is a little disappointing.
The pool is a fun place to be...we loved it.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, May 28, 2014
Dear ANUJOHARI

Greetings of the day from Hyatt Regency Kolkata!

Thank you very much from your valued feedback about your recent stay with us.

We are happy to learn that you liked the location of the hotel and the ambience. We are equally concerned for the difficulty you faced during your stay. We apologize for the inconvenience caused to you. Your feedback is deeply valued and been shared with respective teams for improvement. We are glad that your kids loved the candy buffet. We ensure that you will experience flawless services during your future visits. We look forward to welcoming you again in your next visit to the city.

With best regards,
Management Team,
Hyatt Regency Kolkata.
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Mumbai (Bombay), India
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 23, 2014

Nice view from from the room with good and clean rooms, everything is well maintained, service wise it is good and takes good care of its customers, easily accessible from airport and main city. I would love to stay here again but request you to improve the quality of your breakfast spread.

Stayed April 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, May 26, 2014
Dear Sujeetkr,

Greetings of the day from Hyatt Regency Kolkata!

Thank you very much for sharing your experience regarding your stay with during April. We are happy to know that you had an enjoyable and comfortable stay with us. Your feedback regarding breakfast is deeply valued and will be discussed internally for improvement. Thank you for considering Hyatt Regency Kolkata for your future stay. We look forward to welcome you again.

With best regards,
Management Team,
Hyatt Regency Kolkata.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 20, 2014

This is one of the best known hotels in kolkata in the Salt lake region close to the science city. The architecture of the building is majestic. The staff is helpful and the rooms were clean and comfortable.

  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, Manager at Hyatt Regency Kolkata, responded to this review, May 21, 2014
Dear Abhish1,

Greetings of the day from Hyatt Regency Kolkata!

Thank you very much for your wonderful review on Tripadvisor.
It is our pleasure to serve you as our guest. We are glad to know that your stay with us was comfortable and enjoyable. Your constructive feedback is valuable for us. We look forward to welcoming you again.

With best regards,
Management Team,
Hyatt Regency Kolkata.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Kolkata

Address: JA-1 Sector III | Salt Lake City, Kolkata (Calcutta) 700098, India
Phone Number:
Location: India > West Bengal > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Kolkata (Calcutta)
#6 Spa Hotel in Kolkata (Calcutta)
#7 Business Hotel in Kolkata (Calcutta)
#9 Luxury Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Regency Kolkata 5*
Number of rooms: 233
Official Description (provided by the hotel):
Hyatt Regency Kolkata is a luxury business hotel in Kolkata (or “Calcutta”), India. Being the first five-star hotel in Salt Lake City, it is also acclaimed as one of Kolkata’s favourites. The hotel creates the feel of a private cocoon away from the complexities of modern living without giving up any of its luxuries. Saddled between Netaji Subhas Chandra Bose Airport and Howrah Railway Station which lie just 11 km (7 miles) to either side, Hyatt Regency Kolkata enjoys a prime location near the city’s IT hub and is a preferred business destination of East India. A tranquil retreat amid spectacular landscaped gardens, featuring 233 luxury guest rooms and suites, the hotel allows guests to relax and rejuvenate while staying in Kolkata. Apart from all rooms having access to Wi-Fi Internet, guests on the Regency Club Floor enjoy access to the luxurious Regency Club Lounge and evening cocktail hours. Specialty restaurants like Guchhi, La Cucina,and the 24-hour Waterside Café offer a selection of the finest cuisines. Sink into a range of premium spirits and cocktails at The Bar or at Poolside. Pamper yourself at the holistic spa – Club Prana – featuring a 24-hour gymnasium, squash and tennis courts and a landscaped pool.Being one of the most popular business hotels in the city, Hyatt Regency Kolkata provides extensive banqueting facilities for meetings, incentives, conferences, exhibitions and weddings. The hotel also offers great value meeting packages and personalized catering services.This Kolkata hotel has several interesting tourist attractions nearby. The Science City, an impressive science museum complex, is only 4 km (2.5 miles) away. Nicco Park, an open-air amusement park with an attached water theme park, is also nearby. The Missionaries of Charities is one of the prominent sites for all who visit this cultural capital. Hence, while staying at Hyatt Regency Kolkata one can enjoy many of on-site and off-site activities. ... more   less 
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Also Known As:
Hyatt Regency Kolkata Hotel Kolkata (Calcutta)
Hyatt Regency Hotel Kolkata
Kolkata Hyatt Regency
Hyatt Regency Kolkata India/Kolkata (Calcutta), Asia

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