Good hotel and typical Hyatt standards. Airport pick-up was on time and waiting, although they were standing outside the main airport lobby. Driver had a cool towel and water bottle to enjoy on the drive to the Hotel. Once inside the grounds, you forget about the hustle and bustle of Kolkata. The hotel and staff are great and very eager to please. The room was well appointed with an intresting shower bath area. Good hotel will definatly be on my list for any return trips.