A tale of two halfs for me because I stayed at the hotel on business for a week and then travelled to Mumbai before coming back to the hotel for a second week.
The first week was exceptional, good service and an airport pick up on the house (which is great if you leave the Kolkata International Terminal because you get hounded by every man and his dog for money). The staff were friendly and could not do enough to help. The novelty of eating indian style breakfast was also interesting (for the first few days)!
The location is not very central for the city but perfect if you are working in Sector V (Salt Lake) so a plus or minus depending on your reason for travel.
The second week however was much different, the hotel managed to mess up the airport pick up which meant me queueing for some time in the pre-paid taxi cab (essential if you want to afford being ripped off by over-zealous taxi drivers). I was paying almost double the room rate but was given a room half the size of the first week. The sink was blocked and none of the condiments had been refreshed.
To be fair once I mentioned this to the duty manager he couldn't do enough to improve my stay so upgraded me to a bigger room (the same size as the first week) and through in a few beers on the house which was a nice touch!
I do agree with some of the previous guests comments in terms of the breakfast being similar each day - not much in the way of western food so I ended up skipping breakfast on some occassions (even though it came with the room rate).
Also the hotel car booking system is a nightmare - you have to book at the front desk the night before but do expect at least twice a week for your booking to have gone missing only for you to argue with the drivers in the morning about the fact that you need to get to work and they should have a car ready! Again not a problem in Europe but no car to work here can spell an hour delay as you battle with the taxi drivers on direction of travel and fare!
Stay here if you prefer standardised business hotels that cater for your needs and have friendly staff - try the Park (Street) Hotel if you want a more central location with a trendier feel!
This is a 5 star hotel (just) but I do wonder who it would fare in a more competitive city like Mumbai/Dehli.
One absolute positive is the choice and standard of restaurants - you have six to chose from and all are between 8 and 10 out of 10! Great service and fantastic food (if a little on the expensive side).
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Starwood APAC, Orbitz, Booking.com, TripOnline SA, Expedia and Hotels.com so you can book your ITC Sonar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Itc Sonar Hotel Kolkata (Calcutta)
- Itc Hotel Kolkata
- ITC Sonar India/Kolkata (Calcutta), Asia