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“Superb attention to detail, value and service” 5 of 5 stars
Review of ITC Sonar

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ITC Sonar
5.0 of 5 Hotel   |   JBS Haldane Avenue, Kolkata (Calcutta) 700046, India   |  
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3rd night free
Ranked #2 of 196 Hotels in Kolkata (Calcutta)
Certificate of Excellence 2014
Bangkok, Thailand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Superb attention to detail, value and service”
5 of 5 stars Reviewed September 14, 2012

We have just return from our 2nd visit to ItC Sonar. Great always to be recognized as a returning guest not just but the front office team but by all the staff from the door man, to the housekeeper. Our first stay in July was for 4 nights in the Towers and was honeymoon bliss. The room decorated in marigolds, rose petal bath, champagne and cake awaiting our arrival. A wonderful (very tall) lady took us to the room, explained everything and on our recent 2nd visit recognized us immediately. There are wonderful touches, the aroma pillow scents, eye masks, and automatic mute on the tv when the phone is answered, however as with any hotel it was the service that really made the difference. The General Manager, Hotel Manager and all the team were simply wonderful hosts. If you are in Kolkata do stay with ITC Sonar, make sure you take a room in the towers block as we did, and try the spa (very good Thai therapist). Special mention for the in house tailor who managed to shorten 2 pairs of trousers in an emergency, inside 30 minutes to great satisfaction of my new wife. Great breakfasts, wonderful food in all the restaurants particularly the pan Asian .... Top drawer, deserves top ratings

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, Hotel Management at ITC Sonar, responded to this review, September 17, 2012
Dear valued reviewer,

Warm Greetings from ITC Sonar, Kolkata!

Thank you for your patronage. We are pleased to learn that you had an enriching and distinctive experience while staying at ITC Sonar and that our team looked after you very well. Our staff is trained to provide exemplary and personalized service to ensure “Home away from home” experience.
It is the appreciation of our guests that works as a motivation to strive for better. We look forward to welcoming you back.

Warmest regards

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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929 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Noida
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 12, 2012

This hotel is just awesome in all the categories..it have amazing staff, lovely view, excellently maintained rooms, fantastic service, yummy food...they helped in wake up call, bed tea... everything was available on a call.. swimming pool was good, very well maintained..

Room Tip: Rooms on third floor are best
See more room tips
  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, Hotel Management at ITC Sonar, responded to this review, September 14, 2012
Dear Valued Reviewer,

Warm Greetings from ITC Sonar, Kolkata!

We thank you for your kind words. ITC Sonar is arguably the finest “Business resort” in the country. The greatest luxury for discerning guests like you is time and our service design has been innovatively worked out accordingly.

We at ITC Sonar are committed to providing you world-class facilities backed by courteous and efficient services. We are delighted to offer the Welcom-e-Concierge Online Service Initiative, wherein your preferences are noted in an endeavour to personalize your stay.

Look forward to your next stay with us.

Warmest regards

Hotel Management
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NYC
2 reviews
3 of 5 stars Reviewed September 4, 2012

Whoever designed the outdoor areas is very naive because all the stagnant pools of water = mosquitoes, big time. In a place like Kolkata, this is probably the dumbest design possible.

Unfortunately there is no way to avoid the mosquitoes because to get to one's building, one has to walk past the pools. The staff is okay, but not very conversant in English so speaking to them about any concerns e.g. their very unclear policy regarding "free internet", isn't particularly helpful.

As for the decor, it's very cold and corporate. The entire hotel has a rather raw unfinished feel to it. I couldn't handle it, and had to move after 3 days. I only wish I could have switched to another hotel right away.

  • Stayed February 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, Hotel Management at ITC Sonar, responded to this review, September 24, 2012
Dear valued reviewer,

Warm Greetings from ITC Sonar, Kolkata!

Thank you for sharing your experience with us on Trip Advisor. We have noted your feedback with great concern and the same has certainly been considered for us to evaluate our product & service to ensure a positive and superior experience in the future. We also take this opportunity to assure you necessary measures are already in place to ensure that the health and safety of our valued customers is in no way compromised.

We truly value your patronage and look forward to having you back to experience our warmth and indigenous hospitality in the near future.

Warmest regards

Hotel Management
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Mumbai (Bombay), India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 6, 2012

I checked in at ITC Sonar at noon. The checkin experience was beyond expectation. Priyam at the desk checked me in and ensured all services required me were recorded for delivery. Wake up call for next morning, bed tea, offered packed breakfast etc. This is better then the best I had experienced so far across the globe.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, Hotel Management at ITC Sonar, responded to this review, August 7, 2012
Dear valued reviewer,

Warm Greetings from ITC Sonar, Kolkata!

I am pleased to learn that you had the most enriching and distinctive experience while staying at ITC Sonar and that our team looked after you. We at ITC Sonar are committed to providing you world-class facilities backed by courteous and efficient services. The greatest luxury for discerning guest like you is time and our service design has been innovatively worked out accordingly.

We look forward to welcoming you back.

Warmest regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Top Contributor
60 reviews 60 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed August 5, 2012

The moment i checked in the hotel i felt an aura of luxury...check in was very smooth and rooms are clean with every small requirement taken care of...right from small special choclates for bedtime to exotic sleep sprays...the breakfast spread is awesome and one of the best in kolkata...room service is very quick and efficient and food is just awesome....amazing place with no negatives i may think of.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, Hotel Management at ITC Sonar, responded to this review, August 6, 2012
Dear valued reviewer,

Warm Greetings from ITC Sonar, Kolkata!

Thank you for the warm feedback. It is a pleasure that the services rendered by us were up to your expectation. ITC Sonar is ITC Hotels getaway in the east; this is where traditional values and a modern format come together in a seamless amalgamation of visually pleasing design. Planned as India’s very first business resort, it captures the essence of Kolkata through its greenery and water gardens, full of floating water lilies.

Look forward to your next stay with us.

Warmest regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 2, 2012

Decoration was beautiful, room and bathroom were excellent. Restaurant food was disappointing and all I ended up eating was rice with yogurt - very expensive too but on the other hand morning buffet was good. I would recommend going for buffet meals rather than trying out their restaurant. Staff was courteous and pleasant.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, Hotel Management at ITC Sonar, responded to this review, August 6, 2012
Dear valued reviewer,

Warm Greetings from ITC Sonar, Kolkata!

Thank you for sharing your recent experience with us on Trip Advisor. We have noted your feedback on your experience during your last stay with great concern. On your future visit, chefs at ITC Sonar would be more than pleased to customize your culinary experience.

On behalf of the ITC Sonar family, we look forward to welcoming you back to our warmth and indigenous hospitality in the near future.

Warmest regards

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 23, 2012

I stayed at ITC Sonar for two nights. The hotel is about 30 mins drive from the airport. The check-in was quick. I stayed at one of the Tower rooms. The rooms are luxurious. The breakfast spread is decent. The level of service by each and every staff member was excellent.They wanted to help in every little way to make our stay comfortable. Peace and tranquility right in the middle of the city.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, Hotel Management at ITC Sonar, responded to this review, July 26, 2012
Dear valued reviewer,

Warm Greetings from ITC Sonar, Kolkata!

Thank you for the encouraging and appreciative feedback.

It’s always a pleasure to know that the services delivered by us were up to your expectations. We have also shared your feedback with our team to enhance your next stay with us.
We look forward to having you again, where you may visit Kaya Kalp- The Spa, beautifully laid out as a separate block and is part of pristine gardens and lush greenery, overlooking water bodies to enhance the Spa experience with quietude and tranquility.

We are delighted to offer the Welcom-e-Concierge Online Service Initiative, wherein your preferences are noted in an endeavour to personalize your stay.

Warmest regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Sonar

Address: JBS Haldane Avenue, Kolkata (Calcutta) 700046, India
Phone Number:
Location: India > West Bengal > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Kolkata (Calcutta)
#2 Business Hotel in Kolkata (Calcutta)
#2 Luxury Hotel in Kolkata (Calcutta)
#2 Family Hotel in Kolkata (Calcutta)
#2 Romantic Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Sonar 5*
Number of rooms: 238
Reservation Options:
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Also Known As:
Itc Sonar Hotel Kolkata (Calcutta)
Itc Hotel Kolkata
ITC Sonar India/Kolkata (Calcutta), Asia

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