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“Nice central location and service” 5 of 5 stars
Review of The Park Kolkata

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The Park Kolkata
4.5 of 5 Hotel   |   17 Park Street, Kolkata (Calcutta) 700016, India   |  
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Ranked #116 of 191 Hotels in Kolkata (Calcutta)
Piscataway, New Jersey, United States
1 review
“Nice central location and service”
5 of 5 stars Reviewed 4 days ago NEW

I always stay at the park when i come to Calcutta. The location is excellent and the club also offers a very good night life. The service is good to and Gautam Mondal from housekeeping(room boy) was very very helpful and took care of me during my stay.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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745 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in the premium luxury room, very spacious with modern fittings. Staff were excellent and friendly. Location is great for restaurants and shopping. If you want a secure hotel, this is the place. Guards are on all levels at night.

Room Tip: Choose the luxury premium rooms.
See more room tips
  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Skoosh

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramodeB, General Manager at The Park Kolkata, responded to this review, 1 week ago
Dear Guest,

Thank you for your stay and feedback.

We are delighted to know that you had a pleasant stay at The Park Kolkata.

Thank you for the appreciative words about our team and the service they have provided to you. We will surely share your kind words with them.

We look forward to welcoming you back to The Park Kolkata!

Warm Regards,

Pramode Bhandari
General Manager
gm.cal@theparkhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We had prebooked one deluxe room for one day. but when i along with my husband reached at midnight they had given the room to someone else, but they replaced it with their Suite. But we were astonished to see the suite was poorer than any other normal room of other 3 star/5star hotels. The view from the room, the bathtub, the toiletries nothing looked good to us. The breakfast menu also was not having many variations. The room service person did not know how the AC works! it was a bad experience for us!

  • Stayed August 2014, traveled as a couple
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramodeB, General Manager at The Park Kolkata, responded to this review, 1 week ago
Dear Guest,

Thank you for your recent stay and valuable feedback.

It is really disappointing to note that we could not meet your expectations during your recent visit to the hotel. It is our endeavor to ensure that every guest staying with us has a memorable experience and really enjoys the service and facilities rendered here .We have noted the specific points you have mentioned in terms of your stay and we will have those points worked upon. It was really unfortunate that your experience in the suite was not as expected but we would definitely have you experience the best possible hospitality in your next visit.

I apologize once again & want to personally assure you that your feedback would go a long way in improving our services.


Thank you once again for your support. We look forward to welcoming you back to The Park Kolkata.

Warm Regards,

Pramode Bhandari
General Manager
gm.cal@theparkhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We had a reservation for Twin Bed but when you arrive Mid night inspire of our Guaranteed Hotel reservation they allotted our room to another guest. Two guys we went and were shocked and had a argument. The front desk told us go to manager and talk. we said ask the manager to come. Ms.Shelja the Manager came and said, you have to adjust. we are very sorry. But I said we have given a guarantee then why you did not hold the room..... No answer. They said marriage going on..so we have no choice than to give your room. What an Atrocious answer. ???

Then the room... is smaller than the bath tub of the hotel in Bangladesh. very very small beyond imagination for the price they charge you. Its a rip off 150 US dollar for this small little closet where you need to be.

Okay even tolerating this... asked for an Adapter for round pin to Flat pin. they kept us on hold for ages... one sophia came on line and another dimanshu or someone... finally after making 4 times (yes 4 times the call at 12.30 mid night) they said they don't have any adapter. (5 star !!!)

next day they change the room no complaints but still going down to restaurant another issue... forget it I don't want to elaborate on this.

If you are looking for 5 star service at 5 star prices.. you have to a wrong place.

I AM SORRY.

Normally I am not harsh at any service oriented business like this... but I am very very disappointed.


Oh forgot to mention, WIFI Sucks. even if you pay or complimentary your browser works. but not the whatsapp or other app related internet services. GOD KNOWS WHY. AND I DID NOT WANT TO BE ON LINE WITH A UNKNOWN PERSON FOR ANOTHER HALF DAY ASKING THIS QUESTION SO i just left it as it is. Never again I would stay in this Hotel god willing.

Room Tip: but wifi won't work. only browser you can see. not any other app related internet. don't ask...
See more room tips
  • Stayed December 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramodeB, General Manager at The Park Kolkata, responded to this review, 2 weeks ago
Dear Guest,

Thank you for your recent stay and valuable feedback.

It is really disappointing to note that we could not meet your expectations during your recent visit to the hotel. It is our endeavor to ensure that every guest staying with us has a memorable experience and really enjoys the service and facilities rendered here .We have noted the specific points you have mentioned in terms of your stay and we will have those points worked upon. It was really unfortunate that we messed up on your request of a twin bed requirement because of poor inventory management inspite of the fact that a wedding group had checked in on the same morning but i can assure you of an upgrade to a suite in your next visit & experience the best possible hospitality.

I apologize once again & want to personally assure you that your feedback would go a long way in improving our services.


Thank you once again for your support. We look forward to welcoming you back to The Park Kolkata.

Warm Regards,

Pramode Bhandari
General Manager
gm.cal@theparkhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms are clean (but small). Staff is friendly. Food is good. Location is awesome. But freaking expensive - more than Hyatt (which FYI offers a much better experience). Not sure if its worth the price.

  • Stayed December 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramodeB, General Manager at The Park Kolkata, responded to this review, 2 weeks ago
Dear Guest,

Thank you for your recent stay and valuable feedback.

It is really disappointing to note that we could not meet your expectations during your recent visit to the hotel. It is our endeavor to ensure that every guest staying with us has a memorable experience and really enjoys the service and facilities rendered here .We have noted the specific points you have mentioned in terms of the pricing & we will work upon the same .

I apologize once again & want to personally assure you that your feedback would go a long way in improving our services.


Thank you once again for your support. We look forward to welcoming you back to The Park Kolkata.

Warm Regards,

Pramode Bhandari
General Manager
gm.cal@theparkhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jabalpur, India
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was spotlessly clean. The location is very good as it is located on the Park Street itself. The breakfast spread is excellent. The quality of food is very good. Night club / Disco in the premises itself. even though located on a busy street there is almost no noise inside the room. Value for money. Staff are well behaved and helpful.

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramodeB, General Manager at The Park Kolkata, responded to this review, 3 weeks ago
Dear Guest,

Thank you for your stay and feedback.

We are delighted to know that you had a pleasant stay at The Park Kolkata.

Thank you for the appreciative words about our team and the service they have provided to you. We will surely share your kind words with them.

We look forward to welcoming you back to The Park Kolkata!

Warm Regards,

Pramode Bhandari
General Manager
gm.cal@theparkhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
2 reviews
Reviews in 2 cities Reviews in 2 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed in one of the suites, expecting top quality facilities but was disappointed. The room was ok, dirty carpets, location outstanding, but bathroom completely run down and not at all up to the mark. The outsides have been given a snazzy look but cant disguise the underlying tired property. But the most appalling was the food prices. Most dishes were 1000-1200 Rs and I failed to understand why. I have stayed in many five star properties but fail to understand why the Park would so prohibitively price food. I had a 4 year old with me but a basic "khichdi" was charged at 1200 plus taxes. Its finally the location this property is thriving on and the nostalgia of the erstwhile Park brand- time to wake up and provide real value. Next time its definitely the Taj Bengal or so...

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramodeB, General Manager at The Park Kolkata, responded to this review, 2 weeks ago
Dear Guest,

Thank you for your recent stay and valuable feedback.

It is really disappointing to note that we could not meet your expectations during your recent visit to the hotel. It is our endeavor to ensure that every guest staying with us has a memorable experience and really enjoys the service and facilities rendered here .We have noted the specific points you have mentioned in terms of the room upkeep & maintenance and we will have those points worked upon. We will have you experience the best possible hospitality in your next visit and have you experience our Luxury rooms facing the Park Street.

I apologize once again & want to personally assure you that your feedback would go a long way in improving our services.


Thank you once again for your support. We look forward to welcoming you back to The Park Kolkata.

Warm Regards,

Pramode Bhandari
General Manager
gm.cal@theparkhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Park Kolkata

Address: 17 Park Street, Kolkata (Calcutta) 700016, India
Phone Number:
Location: India > West Bengal > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Kolkata (Calcutta)
#24 Luxury Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Park Kolkata 4.5*
Number of rooms: 149
Official Description (provided by the hotel):
The Park, Kolkata, offers urban luxury at the best downtown location, which allows you to access the main commercial and entertainment districts of the city. Its rooms and suites are all lavishly furnished, offering exclusive services to guests, and is a popular destination for the young business traveler and those from the fashion and entertainment fraternity. Known for its exciting after hours entertainment, it is home to 4 nightlife destinations under one roof, which creates a buzz for itself around the country. Someplace Else – the British style pub with live bands every day of the week, Tantra - a 5000 sq ft international nightclub, Roxy – the cocktail bar & lounge and Aqua – the al fresco bar and dining option ... more   less 
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Also Known As:
The Park Kolkata Hotel Kolkata (Calcutta)
Park Hotel Kolkata
The Park Hotel Kolkata
The Park Kolkata India/Kolkata (Calcutta), Asia

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