There is no second thought about its prime location in the city. However, in this century, top hotels in metros need to reach a different level. In this regard, this hotel will never be able to match. The entry is torutous and often wonder how was this planned even in a city like Calcutta! The lobby is certainly not plus point of the hotel. The carpets laid on the floor corridor failed to cover the unevenness. Older people, be careful, you may Trip. I was given a coner room with the TV on the side wall. And where was the temperature control? Mercifully, it was made ambient at late night.I did not have to watch any program but feel sorry for one who wanted to see a movie. Must have had a wry neck next morning. There was very little private space keep one's belongings. Breakfast spread was good and staff was very helpful. I am not cribbing but Kolkata
deserves better.

Read many reviews of the hotel; here is my impression.

We stayed in the back part of the hotel for two legs of our trip -- once in Room 238, and the second in room 326. Both were in the part of the hotel that is obviously designed to look modern and sleek.

The room itself was of a decent size. Large bed, desk area built into the closet area (which had ample room for clothes and luggage), two comfy chairs on the window side of the room with a large table in case you get room service and a flat screen TV built onto the wall. We stayed there during a major festival, and the lobby and 1st floor were HOPPING with large crowds going to all of the clubs and bars in the hotel. Despite this, our room was quiet and the noise did not reach it.

The room does show some signs of age. The desk/closet area is chipping, and the bathtub in the 3rd floor room, although very clean and fully functional, looked like it needed some TLC around the edges.

The hallway in this area is dimmer than in a typical hotel, but not at all dangerous and I viewed it as a cool design element. This is similar to Lisbon's Design Hotel. The stairs have a light fixture that goes from the lobby all the way to the top of the hotel. Very cool fiber-optic lighting.

Room service (which we ordered 3x) was very prompt, which I did not expect given some of the reviews here. The food (we are vegetarians) was very good, and the cost (especially for two people from New York) was inexpensive, although certainly not as cheap as the kati rolls that are sold in the many stalls on the street on Park Street (special mention to the stand closest to the Park Street metro).

All of the employees were great and very responsive, especially the front desk. If you want a cab, you're better off hailing one from the street, as some taxi's that pull into the lobby give you an exorbinant set price. To calculate what you pay a taxi's on the meter, mutiply the amount on the meter by 2 and add one rupee. This is not a rip-off, but the actual price.

Gym, although small, was good. Pool and hot tub was great. Did not use steam room, but facilities looked modern and clean.

Breakfast spread was extensive. It had some fixed items and some items that were changed day to day. LOVED the sweetened pudding, a specialty in Calcutta, served in the small clay pots.

Now the reasons why this did not get 4 starts - as I mentioned before, the rooms (both) do show signs of age. The chain closet door that was present in the 2nd floor room was not in the 3rd, probably because it broke and was never replaced. This is a good thing, since the door itself was a poor design choice and annoying to open. When we checked in for our second leg at the hight of the festival, our room had no towels or coffee. They were delivered when we called housekeeping, but this never should have happened, nor should the housekeeping guy even thought that he should hang around and wait for a tip for delivering something that should have been there in the first place (no tip was given). An apology for not properly stocking the room was something that was more called for rather than waiting for a tip. Finally, the views from the even numbered design rooms leave something to be desired. The second floor room at least got some sun, but the 3rd floor room view was of the other side of the hotel. Some construction was going on to create a nice visual feature, but it was not completed.

Great hotel. Will stay here agin.

Had lunch at the Bridge a few days ago with my wife, it was delicious! Ignore the buffet and go for something from their specials or a la carte menu - I had the best chicken curry I have tasted in over 4 weeks of traveling round India. My wife had an exquisite tandoor keralan fish dish which was delicious.
We returned the following evening after having walked out of Bar B Q on Park Street for their awful service and were so glad to be back at the Bridge. The food once again was amazing, the staff were extremely hospitable and pleasant. Next visit to Kolkata, we will definately return here.
Only downside is cost but its to be expected from a luxury hotel so no big deal.

I recently checked into this hotel to wait till my tour began. They (Overseas Adventure Travel) picked the hotel. I was leaving for Bhutan. The cough and diarrheal illness I had got worse despite the rest, The housekeeper noticed that I didn't look good. He told the reception desk and the manager came to see me. She suggested calling the house doctor who came in the early hours of the morning. He advised hospitalization and got me admitted to a good private hospital. The Manager, Mr. Dutta, accompanied me to the hospital, told me not to worry that he was my new family and would visit me daily. These were not empty words. He came even on his day off! The hospital sent fruit with a second manager and kept my room as it was without charging for the days I was not there. I never knew such kindness and professional caring. Every one here asked me how I was doing. Mothers are not found on every tree. Value the personal care here. I also saw that other guest were treated well.

The hotel is also desirable as being in the middle of the nicest part of the city. No need for cabs. There are two wings, one glitzy, one warmer and beautiful.