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“Conference Visit” 3 of 5 stars
Review of The Pride Hotel Kolkata

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The Pride Hotel Kolkata
4.0 of 5 Hotel   |   Terminus, B.G-12, Action Area, 1-B | New Town, Kolkata (Calcutta) 700 156, India   |  
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Ranked #28 of 195 Hotels in Kolkata (Calcutta)
Mumbai (Bombay), India
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Conference Visit”
3 of 5 stars Reviewed March 4, 2014

The hotel was average, good swimming pool---though I did not use it. too cold at this time for my liking, rooms VFM, water quality in shower was iffy. bore well supply i suspect. mentioned it to their feedback person but did not change.
the staff was always courteous and helpful. breakfast was with good variety. Food taste average to moderately good. service not bad. did not get brewed Darjeeling in the Tea capital of India but got a tea bag instead---quiite disappointing.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePrideGroup, General Manager at The Pride Hotel Kolkata, responded to this review, March 13, 2014
Dear Guest

We would like to take this opportunity to thank you for the review that you have written about us; would also be sharing the feedback with the team.

We have noted your point about the unavailability of brewed Darjeeling tea at the hotel and would rectify the same.

We would very much like to welcome you back to the hotel the next time you are visiting Kolkata.

Assuring you of our best attention at all times

Sincerely/ Kenneth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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234 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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  • Italian first
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English first
Pune, India
1 review
3 of 5 stars Reviewed March 1, 2014

My experience with the Pride Hotel was mixed- or rather not good if I have to put it that way. The Front office staff was friendly and efficient. The rooms are good & clean.
The minibar was locked.... which was surprising... but then when I called them, they promptly opened it. What was more amusing was that it was Empty!!! They again promptly sent someone to fill it up - with only soft drinks.
We went to the Coffee Shop for Dinner. The Buffet closed at 11pm sharp, so we had to order A La Carte. The food took exactly 1 hour to arrive and was by no chance any close to good.
There were also a lot of Mosquitoes in the Restaurant- though thankfully not in the rooms.
Another surprising fact was that all the 4 rooms we had occupied, were on Single Occupancy basis and yet all the rooms allotted to us were Twin-Beded. I fail to understand why would a person who is occupying a room alone, want an empty bed beside him, and sleep on a smaller single bed?????
To add insult to injury, while we were checking out, noticed a sign at the Reception which read- "One of the Best Hotels of the World"!!!! Really????

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePrideGroup, General Manager at The Pride Hotel Kolkata, responded to this review, March 13, 2014
Dear Guest

At the very outset, would like to apologize for the delay in getting back to you and the inconvenience that you were subjected to during your recent stay at the property.

It is indeed unfortunate that we could not not come up to your expectations and I have shared the feedback with my team.

We would like to assure you that we have looked into our processes of ensuring that the drawbacks you mentioned are looked into via constant training and ensuring that the system of cross checks are in place, which did not work when they were needed to.

I assure you our best attention and would appreciate that you stay with us when you travel to Kolkata next.

Sincerely/ Kenneth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Freiburg i. Br.
Top Contributor
229 reviews 229 reviews
122 hotel reviews
Reviews in 121 cities Reviews in 121 cities
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed February 21, 2014

The Pride Hotel Kolkata is a very nice and modern hotel.
Beautiful rooms, good breakfast and excellent dinner.
But the outstanding experience is the service.
From taking care of an early arrival to helping with a late check-out it was just perfect.
And when a friend had a medical problem a member of the reception staff (Thank you, Mr. Priyat Bose!) took care personally and even accompanied him to hospital.
Altogether an excellent place to stay in Kolkata.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePrideGroup, General Manager at The Pride Hotel Kolkata, responded to this review, February 22, 2014
Dear Guest

I would like to take this opportunity to thank you for the excellent review that you have written about us; would also be sharing the feedback with the team, specially, Priyat at the Reception.

Your positive affirmation of the hotel would go a long way in keeping the team motivated and focused on customer delight each and every time.

I would very much like to welcome you back to the hotel the next time you are visiting Kolkata.

Assuring you of our best attention at all times

Sincerely/ Kenneth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 19, 2014

The Pride - a swanky new property in the upcoming New Town suburb of Kolkata - the location, area etc are quite well planned and you would be forgiven to mistake that you are not in Kolkata..!
However - this is not the city center - and wont be for another 5-10 years!! Finding cabs to and from this hotel isn't easy.
The staff are nice and courteous (aren't they always?)
The maintenance could be better. Huge drove of mosquitoes at the reception when I checked in. The girl at the counter was cute though.. but could have smiled a bit.. :)
There was a marriage party (yeah those annoying people) and it looked like they'd taken over the place.
The room was very comfortable.. very cozy. Nice bed = nice sleep.
Wifi wasn't complementary unlike the other places I've stayed at. :(
I had dinner - which wasn't pricey and service was pretty okay. The breakfast was strictly average.
Having traveled the length and breadth of this country, I can't say this hotel is value for money. But in Kolkata - it would be difficult to find one that is.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePrideGroup, General Manager at The Pride Hotel Kolkata, responded to this review, February 19, 2014
Dear Guest

We would like to take this opportunity to thank you for the review that you have written about us; would also be sharing the feedback with the team.

We have noted your feedback on the mosquitoes and the buffet breakfast, would look at ways to improve upon the breakfast experience and would ensure that we come up to your expectations.

We would very much like to welcome you back to the hotel the next time you are visiting Kolkata.

Assuring you of our best attention at all times

Sincerely/ Kenneth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 17, 2014

A 4 star hotel, fit to have a negative star rating.

1. The lobby and the rrstaurant is swarming with mosquitoes.

2. Frantic periodic calls to the waiter to fill water in ur glass is required

3. The menu mentions a brownie with ice cream, but they wont give u the ice cream without u asking for it.

4. Neither do they give u proper cutlery, nor does ur dinner plate match with the others on the table.

5. Pathetic service and attitude of staff

Go to this hotel only if u want to b grounded after a good day :p

  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePrideGroup, General Manager at The Pride Hotel Kolkata, responded to this review, February 18, 2014
Dear Guest

At the very outset, would like to apologize for the inconvenience that you were subjected to during your recent stay at the property.

It is indeed unfortunate that we could not not come up to your expectations and I have shared the feedback with my team in Food & Beverages.

We would like to assure you that we have looked into our processes of ensuring that the drawbacks you mentioned are looked into via constant training and ensuring that the system of cross checks are in place, which did not work when they were needed to.

I assure you our best attention and would appreciate that you stay with us when you travel to Kolkata next.

Sincerely/ Kenneth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed February 16, 2014

I stayed in Hotel Pride in Kolkata during a recent business trip. The hotel is new and rooms were bright and shiny in a way that would gladden the heart of the guests. Bed and pillows were comfortable. Room service was quick. There was wi-fi and all other facilities. Room and bathroom including the toilet were separated by transparent glass (see photograph). I do not know why some hotels have this practice, may be for honeymooners! In any case, there is an option to pull down a curtain if you want privacy in the bathroom. Breakfast was very good and choice of items was enormous, especially for Indian taste. I would recommend this hotel.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePrideGroup, General Manager at The Pride Hotel Kolkata, responded to this review, February 18, 2014
Dear Guest

I would like to take this opportunity to thank you for the review that you have written about us; would also be sharing the feedback with the team.

I would very much like to welcome you back to the hotel the next time you are visiting Kolkata.

Assuring you of our best attention at all times

Sincerely/ Kenneth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kottayam, India
Top Contributor
67 reviews 67 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed February 16, 2014

This is my first time stay in pride hotel. and they made my stay comfortable and Food are amazing. the staff are very friendly and helpful. they treat me like a VIP guest it made me more comfortable and feel to come back stay again. Thank for the Entire Pride team for making my stay Comfortable.

Room Tip: Excellent Service i got in my entire trip till now.
See more room tips
  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePrideGroup, General Manager at The Pride Hotel Kolkata, responded to this review, February 16, 2014
Dear Guest

I would like to take this opportunity to thank you for the excellent review that you have written about us; would also be sharing the feedback with the team.

I would very much like to welcome you back to the hotel the next time you are visiting Kolkata.

Assuring you of our best attention at all times

Sincerely/ Kenneth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Pride Hotel Kolkata

Address: Terminus, B.G-12, Action Area, 1-B | New Town, Kolkata (Calcutta) 700 156, India
Phone Number:
Location: India > West Bengal > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Swimming Pool
Hotel Style:
#12 Business Hotel in Kolkata (Calcutta)
#17 Luxury Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Pride Hotel Kolkata 4*
Number of rooms: 153
Reservation Options:
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Also Known As:
The Pride Hotel Kolkata India/Kolkata (Calcutta), Asia

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