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“Clean, great staff, excellent room service...” 4 of 5 stars
Review of Hotel Casa Fortuna

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Hotel Casa Fortuna
3.5 of 5 Hotel   |   234/1, A. J. C. Bose Road, Kolkata (Calcutta) 700020, India   |  
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Hotel amenities
Ranked #9 of 189 hotels in Kolkata (Calcutta)
new york
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Clean, great staff, excellent room service...”
4 of 5 stars Reviewed January 20, 2013 via mobile

Right next to The Hindustan... Short cab ride from New Market...staff v helpful, surprisingly good food (only tried Indian food so no idea abou western fare)...super clean and modern. We were first shown in a really cramped room but when I requested a change they were helpful and changed us to something better which was very nice.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa F, Front Office Manager at Hotel Casa Fortuna, responded to this review, January 22, 2013
Dear Guest,

We thank you for checking-in with us on your recent visit to the city and sharing your valuable feedback on this forum about our property. It’s a pleasure to hear that all our services and amenities fell at par with your expectations. We would like to inform you that at our centrally located boutique hotel, we take special care of our guests and make sure that their requests are answered promptly.

Once again, we thank you for sharing your feedback here on TripAdvisor. Look forward to serving you again on your next trip the ‘City of Joy’.

Warm Regards,
Kaustubh Das
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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105 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Manila,
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 20, 2013

We were originally booked in another hotel but we felt we had to transfer. We called Casa Fortuna and I was transferred to their reservations - I was assisted by Danish (not sure about the spelling) and helped us with the bookings.... in an hour after we talked to him we arrived in Casa Fortuna.

Check in was a breeze and the room was just lovely. It's not the biggest that you can dream of in terms of size - but it is clean and tidy. The restroom and bathroom is just lovely. The bellboy even oriented us about the room - the proper use of their cable unit, the freebies and the chargeables. The only thing that held us back was the breakfast - almost the same options every day and it is an all-day vegetarian restaurant... so for Asians like us, it was quite difficult to go through breakfast. My friend had to eat toast with butter and just coffee.

Overall, it was a nice experience and I would consider checking in again if even the chance to go Kolkata.

We stayed there for a total of 5 days

Room Tip: Request for rooms located at the higher floors...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa F, Front Office Manager at Hotel Casa Fortuna, responded to this review, February 7, 2013
Dear Guest,

At the very outset, we would like to thank you for sharing your comments on TripAdvisor. It is great to know that we fulfilled your every need with our friendly services and warm hospitality. Taking care of our patrons’ satisfaction is a practice that is taken very seriously at Hotel Casa Fortuna. We’ll definitely pass along your compliments to our Bell Desk and Outlets teams.

As far as the breakfast issues are concerned, we would like to add a few things about it. Casa Kitchen is one of the most sought after vegetarian restaurant in Kolkata owing to its best selection of vegetarian dishes and elite ambience. Hotel Casa Fortuna always makes sure to promote healthy living through fresh and very tasteful vegetarian diet. On a positive note – we will try to satisfy the taste of every guest with more vegetarian varieties in future.

Thank you once again for your feedback. We hope to have the pleasure of welcoming you back soon.

Warm Regards,
Kaustubh Das
Front Office Manager
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Bangalore, India
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 18, 2013

Nice place, and conveniently located if your business is in the heart of the city. The rooms are tiny but clean and cosy.
Breakfast was average.
Service can definitely improve in the areas of telephone assistance (operator / room service), being prompt. The staff are courteous but under experienced.

Although my online transfer didn't happen, they accepted my booking without any hassles. I couldn't get them to organize a cab for me though - both as a pick up from the airport or when I requested for a yellow cab when checking out. More of an oversight than anything else, but it still left an impression.

All in all, I'd rate this a 3/5 and just above average. Am certain that it will get better, but either ways I'd still choose this hotel if I were visiting the location again

Room Tip: Just directly ask for the "bigger" room. There are a couple on each floor.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa F, Front Office Manager at Hotel Casa Fortuna, responded to this review, January 19, 2013
Dear Guest,

Thank you for checking-in with Hotel Casa Fortuna in Kolkata and sharing your valuable feedback on this forum.

We are glad that our convenient location added value to your stay. At our centrally located boutique hotel, we take special care of our guests and make sure that their requests are answered promptly. Casa Kitchen is our multi-cuisine restaurant serving only vegetarian dishes as we believe in the concept of ‘Vegetus’ which means full of vitality, vigor and cheer. However, we did notice certain concerns on which we did not fall as per your expectations. We assure you corrective measures will be taken on all the valid observations.

Warm Regards,
Kaustubh Das
Front Office Manager
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delhi
Top Contributor
82 reviews 82 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed January 4, 2013

Just on the way back from my kolkata trip and I couldn't control myself but wanted to write a review of this nice hotel instantly. Its almost 2hrs from the airport..its a pure veg hotel, friendly staff, neat check in & check out process no hustles/ bustles..got couple of malls in the vicinity, good food could be a bit spicy though..their chocolate mud pie dessert is a MUST try on the cards, clean rooms..room keeping service is good daily cleaning is done..complete utilization of space..Its a definite yes for me for the next time..this time it was official but a stay during family trip is recommended.. got free wifi,reasonable room rates, TV with airtel cable connection..SO guys keep up the good work...their restaurant during dinner time mostly has people from outside to dine..seems to be quite a famous one..

Room Tip: You can request them to give rooms which are not facing the road side so that you can have a peacefu...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa F, Front Office Manager at Hotel Casa Fortuna, responded to this review, January 5, 2013
Dear Guest,

We thank you for checking-in with us on your recent visit to the city and sharing your valuable feedback on our property.

We are extremely glad that all our efforts to make your stay hassle-free lived up to your expectations. We are one of the leading boutique hotels in Kolkata, offering the best in hospitality. The entire team has received your accolades with utmost gratitude and looks forward to hosting you again with an equally wonderful experience. Our F&B team looks to the smallest of details when it comes to guests’ satisfaction and tastes. Your testimony for our chocolate mud pie dessert has come as a real delight to the striving team in the kitchen. We are happy to note that you found the staff friendly and location of the hotel added to your convenience. Your kind words will definitely inspire us to go that extra mile and heighten our standards of services in days to come.

Warm Regards,
Kaustubh Das
Front Office Manager
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Balangir
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 2, 2013

I contacted them directly and the booking experience was quite good. They responded to my special requests very well. However I think airport pick up charge is on the higher side still I'd recommend to ask for it especially in Kolkata where cab options are limited and saves you from the hassle of dealing with errant drivers. Breakfast was good but remember its a vegetarian restaurant. Wifi is free which to me is great as most hotels charge unreasonably high to cash in in your desperation ! Location al though convenient is not that great. It's under a flyover ...

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa F, Front Office Manager at Hotel Casa Fortuna, responded to this review, January 4, 2013
Dear Guest,

We are pleased to know that you had pleasing experience with us. At Hotel Casa Fortuna, we take special care of our guests and make sure that their requests are answered promptly. Being centrally located, there is lot of transportation options as well as lots of places to visit nearby. We are a business hotel and believe that services like Wi-Fi are essential service and need to be readily available to the clients, free of cost. Once again, thank you for choosing to stay with us.

We hope to welcome you again at Hotel Casa Fortuna.

Warm Regards,
Kaustubh Das
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Epsom, United Kingdom
Top Contributor
96 reviews 96 reviews
38 hotel reviews
Reviews in 43 cities Reviews in 43 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed December 20, 2012

Spent 6 nights here in December. Arranged for pick up from airport but when we arrived noone was there. After waiting a few minutes I telephones the hotel who provided me with the drivers phone number but on telephoning him found he did not speak english. Eventually after more telephone calls to the hotel we were directed to a parking area and given he number plate of the car which we finally found. I am not sure how the driver expected us to find him as he did not meet us at arrivals s would be normal. The problem did not end there as the driver then took us to the wrong hotel which we were unaware of until we tried to check in and found that we had no reservation at the Hotel Fortune but should have been taken to the Hotel Casa Fortuna. More phone calls to the hotel got the driver to return and finally got us to our hotel 2 hours after leaving arrivals for what is a 30 minute car journey. Furthermore on checking in to the hotel we received no word of apology from the reception staff for the problems we had experienced.
However that is where our problems with this hotel ended. The room, although not large was adequate and clean with flat-screen cable tv, safe and well stocked mini-bar. Newspapers were delivered free of charge each morning. Indian breakfast was served in the hotel restaurant where the helpful staff provided tea and toast but no eggs, We ate twice in the hotel's vegetarian restaurant which was always full and gave us some of the best food we had in Kolkata. The staff after the problems on arrival could not have been more helpful, friendly and efficient and made our stay there very enjoyable. For the price this is excellent value for money and I wold definitely recommend this hotel to anyone staying in this area of Kolkata

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa F, Front Office Manager at Hotel Casa Fortuna, responded to this review, December 22, 2012
Dear Guest,

Thank you for valuable acknowledgement and for staying with us on the recent trip. I personally apologize on behalf of Hotel Casa Fortuna.

Ours is one of the best luxury hotels in Kolkata. Our team makes great efforts to create relaxing environments for our patrons. We are delighted to know in spite of that picking-up trouble, you were able to enjoy the excellent services and other grand experiences on the property. Your concerns are noted and we have launched a serious investigation in this matter.

Once again we thank you for voicing your concerns and look forward to hosting you again.

Warm Regards,
Kaustubh Das
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Top Contributor
69 reviews 69 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed December 18, 2012

Not too many places shall accommodate large groups of people in almost 3 different tables. These guys do!

And they are very courteous. They haven't been there for too long but if they can retain the chef and their lovely staff for a long time they shall definitely cut a name for themselves. In Kolkata to open a veg rest is almost throwing a challenge to teh Haldirams & Gupta Bros of the world and they have done a excellent job of it

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa F, Front Office Manager at Hotel Casa Fortuna, responded to this review, December 20, 2012
Dear Guest,

We thank you for visiting us recently. The entire team at Hotel Casa Fortuna is grateful to have received such an appreciative feedback from a guest. We are happy that you took out time to write about us on this public forum.

Situated in the prime location, we are one of the best restaurants in Kolkata. We would like to inform you that our restaurant, Casa Kitchen was formulated with the concept of 'Go-Green' for the discerned. We serve cuisines from around the world. From an elaborate buffet for your breakfast to choice of a-la-carte Menu, we have been recognized by connoisseurs.

We feel delighted that you acknowledged all the hard work that our F&B team puts in to offer a one-of-a-kind culinary experience to our patrons.

Warm Regards,
Kaustubh Das
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Casa Fortuna

Address: 234/1, A. J. C. Bose Road, Kolkata (Calcutta) 700020, India
Phone Number:
Location: India > West Bengal > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#9 Business Hotel in Kolkata (Calcutta)
#15 Best Value Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Casa Fortuna 3.5*
Official Description (provided by the hotel):
We are proud to introduce ourselves as one of the most modern boutique hotels, which is purely vegetarian, situated right in the heart of the city. It is what today’s customer is looking for and we are fully confident that our hotel will be the perfect choice at any time of the year to have a relaxing holiday or business stay. ... more   less 
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Also Known As:
Hotel Casa Fortuna India/Kolkata (Calcutta), Asia

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