This was not a very comfortable experience this time in this hotel. The location of this hotel is not bad. Hotel rooms are rather small and not very lively. Insufficient light, interior is depressing. It seems they tried to make this hotel as comfortable to the guests as possible but lacked the professional approach both in the set-up and the management. The staffs are too good but not trained enough. The wi fi in the room is not working. Their excuse was that the IT engineer works only at day so the wi fi is off at night. The hot water is not available at night. I wanted a double bed room but got a special size bed which seemed less than a standard queen (?). Since I was with my wife, I asked for two keys which was refused courteously saying that their engineer or the management cannot control the loss of such extra keys. Hence no keys. In the room there was supplies for one person only, even the tooth brush. When asked they did supply us everything but I wanted to know why it was not given automatically. Their answer was that was the policy of the hotel.
It is different story in their only restaurant. The food, the display and the variety of the buffet, their chef and their staff all are of the best quality. I think the staff everywhere in this hotel is excellent. You can make magic with these bunch of excellent staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 30, 2012
Dear Trip Advisor Member,
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It was a pleasure to have you stay recently at Fortune Select Loudon Kolkata. Thank you for taking the time to review us on Trip Advisor.
Its my sincere apology and concerned to learn that your experience at the hotel was not up to your expectation and I have shared your feedback with our team. We will do everything possible to correct the shortfalls you have experienced this time. I sincerely apologies regarding this matter.
I have noted that you liked our restaurant and appreciated the spirit maintained by the team while serving our guests.
Thank you for your patronage. I look forward to personally welcoming you back to Fortune Select Loudon on your next visit to Kolkata.
Thanks & Regards
Amitava Guha Thakurta
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.