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“Best hôtel in Kolkata” 5 of 5 stars
Review of Swissotel Kolkata

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Swissotel Kolkata
4.5 of 5 Hotel   |   City Center New Town, Action Area 2D | Plot No. 11/5, Rajarhat, Kolkata (Calcutta) 700157, India   |  
Hotel amenities
Ranked #7 of 195 Hotels in Kolkata (Calcutta)
Certificate of Excellence 2014
Delemont
1 review
“Best hôtel in Kolkata”
5 of 5 stars Reviewed November 8, 2013

It is an excellent hôtel!!!!! The staff is fery friendly and will help you all the time. There is a nice pool on the top of the building with a wonderful view to the city/fields. A center mall is next to the hôtel!!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, November 18, 2013
Dear Guest,

Thank you for spending some of your precious time to share your review on Trip Advisor and also sharing your kind words about your experience at our Hotel. It is a pleasure to know that my team members were very courteous. It feels great to hear that your stay at Swissotel Kolkata was extremely comfortable. We thank you for your kind appreciation once again.

We are extremely delighted to have you as an “ambassador” for The Swissotel Kolkata and we look forward to welcome you in the near future.

With warm regards

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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625 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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Pune, India
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 8, 2013

Swissotel Kolkata has created a benchmark in the Industry by standing out in terms of hospitality and attentiveness for their customers. The staff is very courteous and helpful and has a hands on approach for anything and every thing a customer can ask for. I should specifically mention here that their breakfast buffet is one of the best I have ever had. Huge variety and needless to mention, excellent taste and quality. I ensure I always stay here on every visit to Kolkata.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, November 18, 2013
Dear Guest

Thank you for spending some of your precious time to share your review on Trip Advisor and also sharing your kind words about your experience at our Hotel. It gives us great satisfaction and also is a great pleasure to learn that you had an enriching and rejuvenating experience at the Swissotel Kolkata. We strive to maintain our hospitality service to always exceed your expectation. It is a pleasure to know that my team members were very courteous, efficient, friendly and anxious to serve. Food was gratifying to your flavor. On the whole your experience with us was superlative.

Thank you once again for your glowing comments. We are extremely delighted to have you as an “ambassador” for The Swissotel Kolkata. We look forward to a long lasting rewarding relationship with you and to serving you again.

With Warm Regards,

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zhuhai
1 review
5 of 5 stars Reviewed November 7, 2013

I keep it short, I travel a lot this is the best hotel I ever sayed in.

5 Star Hotel, as it fits this standart
6 Stars for the staff, as is above the expected service level
6 Stars for the restaurant, as the cook whatever you like to eat at any time

I recommend other hotels should send their staff to this hotel for training, a good place to learn about perfect service

from my side

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, November 18, 2013
Dear Guest

Thank you for spending some of your precious time to share your review on Trip Advisor and also sharing your kind words about your experience at our Hotel. It gives us great satisfaction and also is a great pleasure to learn that you had an enriching and rejuvenating experience at the Swissotel Kolkata. We strive to maintain our hospitality service to always exceed your expectation and your appreciation of our services as going beyond expectations is very much treasured.

It is a pleasure to be recognized by our guest as a 5 star hotel and also being appreciated for the adherence to standards of excellence. Food was gratifying to your flavor and you have considered us to have the finest of cuisines, offering personalized and timely service. We always emphases on making our guest feel completely at home. On the whole your experience with us was superlative. Thank you once again for your glowing comments.

We are extremely delighted to have you as an “ambassador” for The Swissotel Kolkata. We look forward to a long lasting rewarding relationship with you and to serving you again.

With Warm Regards,

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 6, 2013

We were actually travelling to Dhaka from Delhi. We had a night stopover on the city of Joy (Kolkata). We selected this hotel (though initially it seem a little expensive) since it is near to the airport and we had a very early morning flight. But we found this hotel as extraordinary as its staffs are. There is a mall next to it with all major boutiques and a IMAX theatre. And possibly the only decent hotel near to the airport. We loved our stay here and it is very much kids friendly. Will love to return unlimited times......

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, November 7, 2013
Dear Guest,

Thank you for spending some of your precious time to share your review on Trip Advisor and also sharing your kind words about your experience at our Hotel. It is a pleasure to know that SKO is your wife’s favourite hotel at Kolkata. It feels great to hear that your stay at Swissotel Kolkata was extremely comfortable. Food was gratifying to your flavor. Services were flawless. We thank you for your kind appreciation once again.

We are extremely delighted to have you as an “ambassador” for The Swissotel Kolkata and we look forward to welcome you in the near future unlimited times.

With warm regards

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
blue ridge mountains
Top Contributor
179 reviews 179 reviews
68 hotel reviews
Reviews in 75 cities Reviews in 75 cities
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed November 5, 2013

Had a short, but very comfortable stay here during a 12 hour layover in Kolkata. Our room was very clean, modern and nicely appointed. The bath was spotless, with a good hand-held rain head (in a wall bracket). The staff were friendly, helpful, and efficient. And we got to watch the Diwali fireworks from a good vantage point -- and to see a number of colorfully lit buildings nearby. We took advantage of their rent-a-car shuttles from/to the airport, which were more expensive than the rs200 un-airconditioned yellow taxis from the airport, but very clean and comfortable and not nearly as expensive as some (contact the hotel to reserve). We were met by a hotel rep. as we exited customs, who phoned for the car, parked in the lot. It arrived quickly, and the ride was about 10 minutes. The 5-month old (or so we heard) airport is very modern and easy to use. We'd stay at the Swissotel again, they do an excellent job.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, November 7, 2013
Dear Guest,

Thank you for sharing your recent experience on Trip Advisor. I am delighted to note your appreciation of the hotel and the team members courteous services. We are glad to know that you had an enjoyable stay at Swissotel Kolkata. The unique layout and architecture of this hotel built close to the Airport has given us the distinction of being the finest ‘Business Resort’ in the city of Kolkata.

We thank you for your kind appreciation once again & look forward to welcoming you back on your next visit to Kolkata.

Kind regards

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
1 review
5 of 5 stars Reviewed November 5, 2013

A very conveniently located hotel with lots of pleasant faces around and throughly professional in their approach with lots of warmth. Truly, a home away from home which a frequent traveller like me always looks for.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, November 7, 2013
Dear Guest,

Thank you for taking the time to review us on Tripadvisor. My team and I are delighted to know that you had an enjoyable and rejuvenating experience at Swissotel Kolkata and I thank you for your kind words of appreciation. It is our endeavour at all times to offer supreme accommodation, finest of cuisines and personalized and timely service to all our guests with an emphasis on making the occupant feel completely at home.

We look forward to welcoming you back to Swissotel Kolkata once again.

Kind regards

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bhubaneshwar
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 1, 2013

The staff members are very courtieous. The facilities are good. You don't have to hire a taxi for marketing as it has an exclusive entrance to city centre mall. Breakfast menus are wonderful, however if you are looking out for indian type of veg food please ask for the ala carte from the chef, who will be more than happy to provide the same.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, November 7, 2013
Dear Guest,

Thank you for spending some of your precious time to share your review on Trip Advisor and also sharing your kind words about your experience at our Hotel. It is a pleasure to know that my team members were very courteous. It feels great to hear that your stay at Swissotel Kolkata was extremely comfortable. Food was gratifying to your flavor. We thank you for your kind appreciation once again.

We are extremely delighted to have you as an “ambassador” for The Swissotel Kolkata and we look forward to welcome you in the near future.

With warm regards

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Kolkata

Address: City Center New Town, Action Area 2D | Plot No. 11/5, Rajarhat, Kolkata (Calcutta) 700157, India
Location: India > West Bengal > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Kolkata (Calcutta)
#3 Romantic Hotel in Kolkata (Calcutta)
#4 Family Hotel in Kolkata (Calcutta)
#4 Spa Hotel in Kolkata (Calcutta)
#5 Luxury Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Swissotel Kolkata 4.5*
Number of rooms: 147
Official Description (provided by the hotel):
Swissotel Kolkata is Kolkata’s newest five-star luxury hotel near the airport and is attached to a mall featuring shops, restaurants and a multiplex cinema. Located in Rajarhat beside the IT hub, the hotel offers a distinct mix of leisure and business facilities, and is noted for its unique offering of Swiss hospitality and attention to detail.Choose from 147 elegantly appointed guest rooms, including 59 suites with large open-air terraces, each with its own spectacularly exclusive outdoor Jacuzzi. Executive rooms and the Swiss Executive Club lounge provide additional luxury and exclusivity. The award-winning rooftop Sky Lounge is the jewel of the hotel’s three restaurants and bar, offering views over the city. An in-house nightclub with resident DJ attracts hip locals and guests alike. The sumptuous breakfast buffet offers a wide range of choices to energise your day.The business centre and two meeting rooms more than cover all your business needs. Over 1000 guests can be accommodated in cocktail/reception style in Bern, the largest pillar-free banqueting facility – and a team of event planners is on hand to help you hold the perfect wedding at Swissotel Kolkata.Swissotel Kolkata’s alpine-inspired Purovel Sport offers you an exclusive ambiance in which to continue your exercise routine, with a fully equipped gym and a breathtaking infinity swimming pool on the roof.The hotel has separate smoking and non-smoking floors, there is free internet throughout except in the banquet areas, and secure parking is also available for your vehicle during your stay. ... more   less 
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Also Known As:
Swissotel Kolkata Hotel Kolkata (Calcutta)
Swissotel Kolkata India/Kolkata (Calcutta), Asia

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