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“Great experience....” 4 of 5 stars
Review of The Swiss Hotel

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The Swiss Hotel
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15/A Gandhi Road, Darjeeling 734101, India   |  
Hotel amenities
Ranked #7 of 80 Hotels in Darjeeling
New Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great experience....”
4 of 5 stars Reviewed April 5, 2013

Checked into the hotel late evening and the manager Mr Uttam was very helpful and after providing us the room sat with us and discussed our plans and recommended keventer's for breakfast and it turned out to be a wonderful experience.
Staff was very courteous and Mr Uttam checked with us on a daily basis on how was our day which was very nice and the dinner (recommended by Mr Uttam) we had in the dining hall next to the fireplace was awesome,
Mr Siddharth the person running the property was very helpful and showed us some real nice old pictures on how Darjeeling was from his collection and recommended a very good hotel for us to stay in baghdogra to catch the morning flight
Overall a very good experience , i will certainly recommend a stay at this place as other properties having some space are very expensive. This is one of the few old world charming places in darjeeling.having a wonderful view

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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65 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Calcutta, West Bengal, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 5, 2013

A little far away from the hustle and bustle of the Chowrasta Mall it is a cosy retreat with an amazing view of the Kanchendzonga. The Resort which was built by a Swiss couple has the old world charm complete with fireplaces and cosy beds for a truly relaxing stay. The dining place is amazing with the staff breaking into some impromptu live music sessions when goaded by guests having a penchant for music . Overall a very good experience.

Room Tip: Choose the Magnolia Suite.
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2013

Swiss Hotel is the best hotel in Darjeeling from all corner. Mr.Uttam, Manager of the hotel is the best manager ever. He is no 1 in the industry....we are recommended this property to all visitors....

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calcutta, West Bengal, India
1 review
5 of 5 stars Reviewed March 23, 2013

The trip to Darjeeling with swiss hotel was awesome and mesmerizing. its a perfect place for contemplation and meditation in the hussle a nd bussle od darjeeling city the hospitallity of the staffs are excellent and they have tried to keep our heritage as good as possible with all the modern facillities availlable its a place where u feel like coming again and again....:) not for the punjabi type entertainment

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
1 review
5 of 5 stars Reviewed March 18, 2013

It was our visit to the Darjeeling and i must say that the stay at The Swiss Hotels was an awesome experience. Right from the arrival at the Bagdogra Airport to the journey to the Hotel and the stay thereafter was superb. The hospitality bestowed by the Hotel Staff especially by the Hotel Manager - Mr. Uttam Paul was amazing. All of treated us not like customers but as their guests and took all the measures to make our stay pleasant. A special word of thanks to Mr. Paul for taking care of minutest of details and following up with us every day on our experience.

Thank you Swiss Hotels!! Look forward to visit and stay at your place sometime in the future!!

Room Tip: Go for the Cottage.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 16, 2013

we checked into the hotel by booking the same through an agent at the bagdogra airport. surprisingly it was a nightmare for us & had to check out early in the morning to a nearby hotel. they neither had arrangements for dinner nor were we given hot water bags. the staff was very rude. the bedsheets were stained & when we told the staff to change it, he just left without bothering as if we were staying complimentary. we had to venture out in the dark to a nearby small restaurant & have what ever dinner we got as we were terribly hungry. overall was a horrible experience.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helptourism, Owner at The Swiss Hotel, responded to this review, March 18, 2013
Dear Guest,

Thank you very much for your feedback.

Being extremely concerned with the serious nature of the complaints, we immediately checked our record. Unfortunately, we have not found any booking in your name in our record and booking/check in/out register between the period from 1st to 18th March 2013, neither did we receive any booking in your name from any agent at Bagdogra airport or from anywhere else either during that period. There was no guest from Mumbai during that period. May we request you to share more details about your booking such as the specific booking dates(check in and check out date), the name of the agent you you had made the booking through? All the rooms at Swiss Hotel has a name to it. Can you please remember as to which room you had stayed at? We will certainly take corrective action the moment after we hear from you please. You may send the information by email directly to us. We sincerely apologize to you for the
inconveniences caused and we will most certainly try our best to compensate if we get another opportunity to host you at The Swiss Hotel again. We will eagerly look forward to your early return to the 'Queen of the Hills' and also to your staying with us. Kind regards, The Swiss Hotel Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 16, 2013

We stayed two days as a Doctors family and friends group of Nine persons in Swiss Hotel, Darjeeling, booked through ITDC,in January 2012. In our entire trip of Sikkim and Hills stations of W Bengal this was the last stop and surprisingly one of the very good and relaxing Place in Darjeeling. The Manager Mr Uttam , was extremely proactive, courteous and looked after all of us as a family. He made us comfortable and given me two room heaters( a large two room accommodation) to keep ourselves warm in the biting cold of winter.Electricity Load factor was tripping the MCB repeatedly in nights leaving us shivering before it is again switched on, Something electrical should be redone for this. The food was not only delicious, sumptuous and fresh , but always very hot and served with lot of personal touch by the dinning hall staff.I do recommend for a comfortable stay. The Icing on the cake was, we packed lunch for all of us on return journey to Bagdogra. The central location is another hall mark of this Hotel.

Room Tip: In Winter make sure Heaters are on in large ground floor room.
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swiss Hotel

Address: 15/A Gandhi Road, Darjeeling 734101, India
Location: India > West Bengal > Darjeeling
Amenities:
Restaurant
Hotel Style:
Ranked #7 of 80 Hotels in Darjeeling
Price Range (Based on Average Rates): $
Number of rooms: 13

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