We stayed two days as a Doctors family and friends group of Nine persons in Swiss Hotel, Darjeeling, booked through ITDC,in January 2012. In our entire trip of Sikkim and Hills stations of W Bengal this was the last stop and surprisingly one of the very good and relaxing Place in Darjeeling. The Manager Mr Uttam , was extremely proactive, courteous and looked after all of us as a family. He made us comfortable and given me two room heaters( a large two room accommodation) to keep ourselves warm in the biting cold of winter.Electricity Load factor was tripping the MCB repeatedly in nights leaving us shivering before it is again switched on, Something electrical should be redone for this. The food was not only delicious, sumptuous and fresh , but always very hot and served with lot of personal touch by the dinning hall staff.I do recommend for a comfortable stay. The Icing on the cake was, we packed lunch for all of us on return journey to Bagdogra. The central location is another hall mark of this Hotel.