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“Just about comfortable stay at Central Heritage” 3 of 5 stars
Review of Central Heritage, Darjeeling

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Central Heritage, Darjeeling
3.0 of 5 Hotel   |   Robertson Road, Darjeeling 734101, India (Formerly Fortune Resort Central, Darjeeling)   |  
Hotel amenities
Ranked #22 of 80 Hotels in Darjeeling
Mumbai (Bombay), India
1 review
2 helpful votes 2 helpful votes
“Just about comfortable stay at Central Heritage”
3 of 5 stars Reviewed December 23, 2013

Plus points:
Great Room Service - very polite and hospitable
The architecture including the interiors of the hotel is done with great care. It was a pleasure to be in a room with wooden floors, ceiling and the walls.

Minus Points:
The room lacked adequate heating -said that only one heater can be provided per room.
The bathroom was cold and disappointing.
The food was just average - though the breakfast was served with a lot of care and hospitality.

Room Tip: Top floor near to the reception has the best view
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanika_mhs, Owner at Central Heritage, Darjeeling, responded to this review, December 26, 2013
Thank you for the feedback. Our staff will be very happy to know that you liked their hospitality and service. Yes, we are very happy too about being able to maintain a 110 year old property. Guests like you, who appreciate it, make it worth the effort.Thank you once again.
I wish you had used the fireplace too since one room heater was not good enough for you. That would have kept you warmer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
    34
    57
    28
    8
    13
See reviews for
56
29
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
kolkata
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 22, 2013

If your budget is not a constraint, dis cud b argueably d best option in Darjeeling. Recently I stayed there for 3 days, it is an amezin hotel, 2-3 min walk from Mall, in the Glenarys side. I stayed in Club rooms, facilities are excellant, spl mention Fire Place. Service is excellant in room, bar and in restorant as well, foods are very tasty but not over-spicy. Staffs are very humble and helpful. If you are stayin in this hotel u have complementory access to Gymkhana Club.

Room Tip: Among the club rooms, 112 is having the best view.
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanika_mhs, Owner at Central Heritage, Darjeeling, responded to this review, November 25, 2013
Thank you for writing in and especially mentioning all aspects that you liked and enjoyed in the hotel. We are glad that you used the Gymkhana Club facilities too. It is a very old club and quite a landmark. Do visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 19, 2013

Stayed here on 15th Nov for a night. Hotel's location is very good, nearby the mall road and one can just roam around in the evenings.
The room is bigger but the heater provided in the room is too small and can not heat the room in the night.Had chilling experience.There seems to be a fireplace in the room, but I guess it is just for the decoration purpose, now. Maybe it was used 100 yrs back, but kept in good condition.
Bathroom is too small and looks older. Need rennovation! Also, the hot water in the morning is an issue. After taking one bath, there is no hot water coming out from the tap.The boiler seems to be inefficient. We had to ask for the hot water buckets which was provided promptly but the water was only warm and not hot, and we had to manage with what we got.
Breakfst spread in the morning was having lot of variety and enough fruits were available.
Since the location of this hotel is in the market, there is no view from the rooms..
They turn off the lobby lights in the night and we almost tripped @ the chairs in the lobby as we had to go out @ 4 am to Tiger Hills. Its really a safety hazard!!
Also, they have small carpets in the room and that is another tripping hazard as these carpets slips when you walk over them. Be careful when u walk on these small carpets.
There is no parking space and one has to upload/download the luggage on the road itself!
Overall not worth the price you are paying..

Room Tip: During checkin time,we were told that the rooms do not have the views. So u can select any room
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  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanika_mhs, Owner at Central Heritage, Darjeeling, responded to this review, November 21, 2013
Thank you for writing in. You should have asked the housekeeping to light the fireplace. That would have kept you warm through the night and would have also given you a good " Hill -Station-feel".
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Kolkata (Calcutta), India
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 30, 2013

Hotels like this makes it all worth it...sheer class of this 110 year old property with wood panelled rooms and fireplace....annex rooms and teh works....sheer luxury...the food is also excellent....fooodie s delight !!

Stayed October 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanika_mhs, Owner at Central Heritage, Darjeeling, responded to this review, November 6, 2013
Thank you for your generosity in praising all aspects of the hotel. It is indeed very encouraging.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 23, 2013

Hotel serves you with the best possible taste and most advantageous location if you are looking for evening strolls and shopping on the mall road or local market place. Has a great bakery nearby. Experienced fireplace for the first time and it was awesome. Staff is very attentive, accommodating and professional at the same time. One thing they won't offer you is the view of mountains or valleys and to be honest, when in Darjeeling, you don't need it all the time. If you are out for any sort of sightseeing, I am sure anybody will get more than enough of the mountain views and what not. Club rooms are very spacious and well maintained as you would expect them to be.

Room Tip: Take Club rooms near reception for better Wi-Fi signal strength.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanika_mhs, Owner at Central Heritage, Darjeeling, responded to this review, October 25, 2013
Thank you so much for writing in. We are happy that you liked the location, food, rooms and hospitality.Do visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwickshire
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 26, 2013

Really like this hotel in the centre of Darjeeling. The location is excellent and the rooms are very clean and well kept. The rooms are incredibly big and, unlike a lot of hotels in Darjeeling - are NOT damp!

I moved to this hotel from a neighbouring hotel as it just offered much better facilities.

WIFI in lobby is very fast and reliable.

Bathrooms are pretty standard.

Staff are lovely!

Would definately return!

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanika_mhs, Owner at Central Heritage, Darjeeling, responded to this review, September 30, 2013
Thank you for your feedback. We are glad that you were happy with your stay with us after having stayed in another property in the neighborhood. Do visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calcutta, West Bengal, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2013

It was a great xperience staying in d hotel . Services , rooms , food quality everything was excellent. Family function like 25 th anniversary celebration is well organised .good job done by the hotel.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanika_mhs, Owner at Central Heritage, Darjeeling, responded to this review, July 23, 2013
Thank you so much for writing in. We are happy that you liked our services and the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Central Heritage, Darjeeling

Address: Robertson Road, Darjeeling 734101, India (Formerly Fortune Resort Central, Darjeeling)
Location: India > West Bengal > Darjeeling
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#5 Spa Hotel in Darjeeling
Price Range (Based on Average Rates): $
Hotel Class:3 star — Central Heritage, Darjeeling 3*
Number of rooms: 46
Official Description (provided by the hotel):
Central Heritage (formerly Fortune Resort Central) is a luxury holiday resort in Darjeeling, offering an experience of British heritage which has been a part of Darjeeling for more than a hundred years. The luxurious hotel is located near ‘the Mall’ and ‘Chowrasta’, the most famous spots and centre of all leisure activities of this beautiful hill station. The heritage block of this classic hotel was built in 1905 and offers elegantly appointed rooms with all the modern amenities. Experience the lavish 'British Raj' lifestyle as you take time off to relax and unwind yourself amidst breathtaking views ... more   less 
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Also Known As:
Fortune Resort Central, Darjeeling Hotel Darjeeling
Fortune Hotel Central Darjeeling

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