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“cheating staff” 1 of 5 stars
Review of Rhododendron Dell Exotic Resort

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Rhododendron Dell Exotic Resort
3.0 of 5 Small Hotel   |   26, Gandhi Road | Late Madan Tamang Premises Near Garg World, Darjeeling 734101, India   |  
Hotel amenities
Ranked #31 of 95 Darjeeling B&B and Inns
Kanpur, India
1 review
2 helpful votes 2 helpful votes
“cheating staff”
1 of 5 stars Reviewed June 13, 2013

I had booked Cottage room but when I reached there cottage room is already occupied so he allotted me a deluxe room saying that this is cottage room when I asked with waiter is this cottage room then got to know this is not cottage room this is delux room and cottage room is already occupied and he is not ready to return difference amount of cottage Room and Delux room

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhododendron_12, Owner at Rhododendron Dell Exotic Resort, responded to this review, September 16, 2013
Dear Mr. Saurabh,

Thank you very much for your feedback.

Being extremely concerned with the serious nature of the complaints, we immediately checked our record. I came to know that your booking was from goibibo.com. It is true that our Manager provided you a Deluxe Room but he told you upfront and he also compensated you with complimentary with breakfast and dinner as your booking was on room only basis. Our Rate is much higher for Deluxe Room on MAP basis (Room +Breakfast + Dinner) than Cottage on Room only basis. If you have any doubt about the pricing then you can check on the websites like (Make My Trip or Clear trip) we do not cheat our guests. We sincerely apologize to you for the inconveniences caused due to this.

Kind regards,

Puran Rai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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73 reviews from our community

Traveler rating
    32
    14
    7
    5
    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Mumbai
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2013

Good hospitality, if in future I come to Darjeeling will stay in Rhododendron Resort only. Rhododendron Resort got its garden with Rhododendron tree and flowers, it’s a pleasant view in morning and the view of Kanchenjunga from the lawn is mind-blowing. Darjeeling is place similar to heaven and Rhododendron Resort is add of heaven.

Room Tip: Go for Deluxe Valley View Room.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calcutta, West Bengal, India
1 review
1 of 5 stars Reviewed May 29, 2013

One of blunder of my life to stay in Rhododendron Dell Exotic Resort . the rate do not justify the quality of the service and also the room. the name cottage is misleading. the kitchen is too dirty to eat. the utensils are black with dirt. they do not have the restaurant but only kitchen.if by hard luck your geyser is failed (which is only for the name there as its performance is too poor) your request will be on deaf ears.
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 20, 2013

It was a trip with friends to Darjeeling. Darjeeling was really awesome but one thing i would like to add Rhododendron Resort made it more wonderful. Thank you Mr. Rai for making us so comfortable in Darjeeling it was really an mind-blowing trip. Cottage is very beautiful with all the facilities u need.U have to just demand for any service in front of Mr. Rai and he make sure that will be provided to you.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 2, 2013

This was the single most disappointment of our entire trip to Darjeeling. We booked this hotel after checking out the review on Trip Advisor.

First up, i guess it was my mistake i didnt check out the distance correctly. The hotel is a good 8-10 kms away from the city centre. The cabbies take anywhere between 300 to 400 bucks each way - so make sure you add that to your room cost before you make a like to like comparison.

Secondly, the moment you enter the hotel, you can see the kitchen and that puts you off for the rest of your stay. Its unbelievably dirty and i couldnt even bring myself to drink tea. We ordered Dominos, which again is a challenge, considering its kinda out of their serving area. The guy took almost 1 hour to bring us pizza.

The blankets dont appear clean. The bathrooms are not for sure. The place is managed by a couple of college going kinda kids and its not to reassuring nor does it feel very safe.

Its a pity considering that the property itself is in an amazing location. The likes of Taj or ITC would have turned this property and location into a killing money spinner. For now, you need to be content by not going anywhere close to this place.

Finally, our most terrible moment in this place was that our backpack with our ipod got stolen by a cabbie who was hand in glove with the boys here. With the help of Mr Justin of Villa Everest where we stayed earlier, we managed to get the same back and got it couriered. Its unbelievable the way we were treated at this place and by the cabbie who apparently is a part of this group as well.

In summary, i would stay away from this place like plague. Its a pity though, considering the property per se...ideal if you wana sit and write a book. Check the attached pic to understand what i am saying. The irony is that this is perhaps the highest point in Darjeeling with one of the best views.

Room Tip: I am marking location as poor, since the distance from downtown is crazy. But if you are a loner an...
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
1 review
5 of 5 stars Reviewed April 27, 2013

Excellent Place to be in far from city crowd. Cottages are warm and comfy.First look at the resort was scary for us as we reached the place around 8 in the evening with no lights around as it is situated in the middle of the forest area surrounded by trees.However as we moved in, it was one of the best stay we could imagine. Early morning Kanchenjunga view was breathtaking from the cottage top. Service and food served was good.Highly recommended

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 25, 2013

We just got back from Darjeeling, but its natural beauty & amorous memories make us feel surrounded by flowers, greenery & nature.. In Darjeeling we stayed at Rhododendron Dell resort for 4 days, & it was an amazing experience. Resort is located far from main city still approachable from Jalpahar. Our stay at hotel was comfy & got warm reception & good service from hotel staff. Every room in hotel has its unique name & view. We stayed at Sunakhri, most aloof & one of the beautiful room of the hotel. View from the window was just spell-bounded. Bathroom was also nice & fitted with geyser, so no worry of hot water supply as in other hotels of Darjeeling. This resort is a real beauty, where you wont find any humdrum of city or constant traffic noise. Food, although choices are limited but cooked fresh at resorts kitchen itself & hence quality is good. This resort is a beautiful getaway for all the peace lovers who are bored of pathetic city life & want to find a recluse in the nature's lap...

Room Tip: Try to get room with mountain view. Resort is Kanchanjunga facing still some rooms dont have right d...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rhododendron Dell Exotic Resort

Address: 26, Gandhi Road | Late Madan Tamang Premises Near Garg World, Darjeeling 734101, India
Location: India > West Bengal > Darjeeling
Amenities:
Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #31 of 95 B&Bs / Inns in Darjeeling
Price Range (Based on Average Rates): $
Hotel Class:3 star — Rhododendron Dell Exotic Resort 3*
Number of rooms: 10
Official Description (provided by the hotel):
Located near to the Dalhi Monastery, this bungalow style resort is maintained with a garden space, maintained with wooden sitting arrangements that have a touch of a bygone era. There are nine wooden paneled accommodations that offer the breathtaking view of the Kanchanjunga and the city. Guests can savour on a scrumptious fare served at the in-house restaurant, which is open for diners between 7a.m and 9p.m. A travel desk and free parking space is also available within the resort. ... more   less 
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