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“High in clouds” 3 of 5 stars
Review of Sterling Resorts Darjeeling

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Sterling Resorts Darjeeling
3.0 of 5 Hotel   |   Ghoom Monastery Road,, Darjeeling 734102, India   |  
Hotel amenities
Ranked #43 of 80 Hotels in Darjeeling
Kolkata
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
47 helpful votes 47 helpful votes
“High in clouds”
3 of 5 stars Reviewed August 31, 2012 via mobile

Book u r stay through a member and it will cost Rs 750.for a cottage and at that price its a steal.you will forget everything about room service,average food, slow housekeeping but you will remember the beautiful weather of ghoom,its panaromic views of the mountain unparrelled in darjeeling.You will want to visit again.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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92 reviews from our community

Traveler rating
    9
    38
    15
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    14
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49
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 4, 2012 via mobile

Actually the resort is in Ghoom, not in Darjeeling.Its in such isolated area that within 1 km or more u won't find anything . Apart from isolation the resort is really awesome if u want to spend some time wid ur family or loved one. Must say the food was delicious.We took a delux suite n it was spacious . the idea of dry kitchen is very helpful.Liked it.took a facial at the spa n must mention the girl who did that was very polite n good at her work. Keep the good work sterling

  • Stayed February 2012
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 28, 2012

I visited Sterling for a corporate training program - We are an HR consulting and an end to end learning solutions provider. It was a disappointment considering we had heard much about this resort through our client. The desk was undermanned, the room service was wanting and the staff seemed very laid back.

The rooms were average and the electricity kept going off which meant disturbance during the conference. This is possible due to the onset of the monsoons. The training room however was spacious.

The food was average and repetitive.

All in all I would not go there again.

Darjeeling seems a place too crowded and commercial - it is horribly maintained.

I recommend going there only if you are en route a himalayan trek.

Cheers,

Clint

Room Tip: The cottages are better than the individual rooms.
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noida, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 24, 2012

Its a nice property located slightly far from the commercialized hill station - Darjeeling. The view of the valley is very nice from the rooms. Rooms are very spacious and well maintained. However, the room service staff was slightly laid back. Service at times was very slow. Overall it was value for money and me & my family had a wonderful time there. If you are lucky, you can have a view of Kanchenjunga from the hotel itself (probably in Oct).

Room Tip: Try to avail a room on the floor above reception.
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Kolkata (Calcutta), India
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 23, 2012

This property is at Ghum, which is around 9 kms from Darjeeling. This resort is the only one to cater to tourists at Ghum, so one can have a taste of the local life while being at this resort. The rooms are clean, with good service between 9 AM - 9 PM, good ambience, though they tend to look a bit old. The staff are courteous & friendly. They help you with several travel options for the local sight seeing. There are several beautiful locations in & around Darjeeling. One can use the several travel packages that could be arranged from the hotel reception. Darjeeling has become cluttered with several hotels, so it made sense for us to stay away from the hustle & bustle of that hill station. Shared jeeps / taxis are available to take you to / from Darjeeling. However, it might be difficult to find one on the way back as the frequency of taxis to Ghum tend to reduce significantly after 6 PM. Overall, it was a pleasant stay & I would surely stay with Sterling again.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mumbai (Bombay), India
Top Contributor
60 reviews 60 reviews
40 hotel reviews
Reviews in 18 cities Reviews in 18 cities
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed June 19, 2012

For a basic room with a tariff of 4500 /- INR (90 USD), this place is a wreck, a mess and one of the worst branded resort hotels probably in the world (at least in my experience). To begin with the hotel is approachable through a narrow road and the resorts private road is a steep climb. The road is horrible - so horrible that the taxis refuse to go and seriously one has to be utterly careful as you even walk that broken, severely damaged road.

The resort started off as a time share scheme but they take non members too. there are cottages and rooms. I stayed in a room, whereas some of our team members in a the cottages. The whole place is very badly managed, cobwebs all around, unconcerned staff, broken , stained smelly furniture, the place smells all the time, bed linen all stained and bad, low quality or no toiletries in the bathroom, soiled towels, refilled tap water in old and dirty mineral bottles - which they were using freely.

Every thing is so dirty and so unprofessional that it seems like a walk in reformatory than a resort. Room service is bad, staff is very unprofessional and will say no straight on your face. We had all meal plan and the food is horrible. The tables are dirty with dirty table cloths - it seems they never ever wash their linen.

Our conference room was equally shabby with tables whose legs would give away any time. Electricity failure is common and my room had quite a number of visiting insects. The rooms are not sound proof and noise from all other rooms is easily audible - at least in the rooms that are in the main building.

There is nothing good about this place and if you want to save yourself from a bad tummy - do not even consider this place. Moreover this place is 8 km away from Darjeeling and if you want to go, the taxi guys rip you off - well cant blame them with high fuel prices and with the entire Darjeeling district having no roads at all. It is a surprise that there is so much agitation for a separate state and with tourism being the main revenue earner - the place has no roads, no decent transport, is awfully dirty, smelly, crowded and looks like a massive hill slum. The golden era of the hill station is gone, vanished - not there - replaced by a very badly managed and built place. Sanitation is bad and garbage is strewn across the place - add to it a severe water shortage as well as electricity. This queen of hills of bygone times is now not even a poor scullery maid. Anyways this is a hotel review - and probably the place is as bad as the resort and the resort is matching the place where it is. Not at all a destination worth going - one may be more happy by holding a romantic view rather than taking the effort to come here.

Serious words of advice : If you have a back problem - DO NOT - travel to this place - the road is a mess - bad beyond imagination!

Room Tip: One and only tip - Do not book yourself here - if you are sterling member, well choose wisely next t...
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  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed June 19, 2012

I visited this resort in June 2012. We stayed here for 1 night. It was even difficult to spend one night here. The staff had no courtesy to talk to the guests, the rooms were stinking, no hot water even with a geyser in the rooms, etc.

Views from the resort were ok but if don't get a comfortable stay there's no point. Moreover the food quality was terrible.

  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sterling Resorts Darjeeling

Address: Ghoom Monastery Road,, Darjeeling 734102, India
Location: India > West Bengal > Darjeeling
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #43 of 80 Hotels in Darjeeling
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sterling Resorts Darjeeling 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Sterling Resorts Darjeeling Hotel Darjeeling
Sterling Hotel Darjeeling

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