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“Enjoyable and comfortable experience” 5 of 5 stars
Review of The Residency

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The Residency
4.0 of 5 Hotel   |   No.49, G.N.Chetty Road,, Chennai (Madras) 600017, India   |  
Hotel amenities
Ranked #36 of 338 Hotels in Chennai (Madras)
Port Angeles
2 reviews
“Enjoyable and comfortable experience”
5 of 5 stars Reviewed November 26, 2013 via mobile

My wife and I stayed for 3 nights. Excellent, friendly, helpful and very courteous staff. Breakfast was excellent and we would definitely recommend chin chin restaurant for dinner. Location is ideal it only takes 30 minutes from the airport to get to the hotel in normal driving conditions. Shopping from the hotel is just a couple of blocks away. We plan to visit India again next year on our way to Australia without doubt residency will be our first choice.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheResidencyChennai, General Manager at The Residency, responded to this review, November 27, 2013
Dear Valued guest,

Greetings!
At the outset I would like to thank you for choosing The Residency as a venue to stay during your recent visit to Chennai. I also thank you for taking time to post your feedback on the trip advisor and rating our property as excellent. You feedback is so encouraging and such comments really motivates our staff and self.
We look forward to welcoming you back to The Residency.
with best regards
D.Charles Fabian
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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289 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Singapore, Singapore
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 25, 2013

Would definately recommend this hotel to all my fellow Tour Managers! Service staffs go out of the way to make your stay comfortable. Nice spread of buffet at restaurant in hotel too! Bellboys are always helpful and polite, so are the service staffs. I also like the conference room on the first floor!

Room Tip: The 2nd floor rooms are more comfortable than the 6th floor ones.
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheResidencyChennai, General Manager at The Residency, responded to this review, November 26, 2013
Dear Valued Guest
Greetings!
Thank you very much for taking time to post your feedback on the trip advisor and I truly appreciate the same. I am delighted to know that you enjoyed your stay at our property.
We look forward to welcoming back to The Residency Chennai.

with best wishes
D.Charles Fabian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Top Contributor
52 reviews 52 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed November 20, 2013

This hotel was our favourite a few years back. However, the standards have gone down quite a bit. Since they have another hotel called "Residency Towers", this property is probably neglected. What appeared to be a "big plus" - 24 hour check-out instead of 12 noon check-out turned out to be a disaster. Despite informing the hotel two days prior to check-in about the time of arrival, the man at the reception offered to put us in a room with 2 separate beds. When we refused to accept the offer and when we threatened to put our feedback in trip advisor, he reluctantly upgraded us to a better room. The lobby was small and full of mosquitoes.

Be it room service or house keeping, one needs to keep following up for unto 30 minutes. Breakfast is very average when compared to other Chennai hotels. They try to pass of instant coffee as Filter coffee. Although breakfast was to be available till 10 am, it was cold by 9.15 am.

The staff seem to struggle with English and it shows in the service. A big let down…..What a fall from those happy days :(

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheResidencyChennai, General Manager at The Residency, responded to this review, November 25, 2013
Dear Guest

Greetings!
Please do accept my sincere apologies for the inconvenience you had to go through during your time of arrival and I shall personally initiate remedial measures to honor check in are made on time.
We have also taken corrective measures to control the mosquitoes at our lobby.
I totally disagree with you on your feedback on the breakfast & instant coffee since we had received quite a no of compliments on the same day.
Hope you will give us another opportunity to make your stay memorable.
with best regards

D.Charles Fabian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
1 review
4 of 5 stars Reviewed November 17, 2013

The Stay at the Residency has always been a real pleasure. The rooms are very comfortable and done up tastefully. The front office, room service and house keeping teams are equally courteous. Sriniranj, Raghavi & Charlie are very helpful. The Gen Manager, Charles Fabian is the key motivator, always standing by and helpful. The menu & food at their Chinese restaurant is outstanding. The complimentary breakfast buffet too has a wide variety and makes you forget lunch when you have business and are on the go. If you are checking out early, their breakfast on the go is sumptuous.

Improved co-ord between reception, room service would bring down communication gaps, heightening one's experience to its peak.

Keep it up Residency. We look forward to staying with you again.

Regards

Wg Cdr (Retd) KM Arjun From Wipro

I must say that this is a very good business hotel

Room Tip: Speak to the FOM and fix up a good room.
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheResidencyChennai, General Manager at The Residency, responded to this review, November 18, 2013
Dear Valued Guest,

Greetings!
At the outset I would like to thank you for choosing The Residency as the venue to stay and we truly appreciate your interest in our hotel.
I also thank you for taking time to post your feedback on the Tripadvisor and rated our property as very good. I had made note of your observation highlighted by you and will discuss the same with my team. Your feedback makes our services better and also motives staff and self.
Looking forward to welcoming you back to The Residency Chennai
with best regards
D.Charles Fabian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
1 review
1 of 5 stars Reviewed November 13, 2013

Everything appeared nice until the check out -ours was a 6 day stay in THE RESIDENCY located in GN chetty road, Tnagar,chennai.
HOUSE KEEPING STEALS THE ROOM KEY :

i was sharing this room with my colleague ,hence we used one key and the other key was kept near the dressing table , the housekeeping had taken this key without my permission while cleaning the room. i had to search for nearly an hour for this key during my check out, finally the house keeping people surrendered the key apologising for their mistake.

PARTICIPANTS HELD AS HOSTAGES BY THE RESIDENCY (Manager Prabhu) FOR SETTLEMENT OF BILL BY THE CONFERENCE ORGANISERS.
check out DRAMA perhaps may be the term we can use , total participants were 30 plus members. Mr.Prabhu let out all the organisers as well as the participants to check out but finally held 2 young ladies(participants) for more than 2 hours and did not allow them to check out and held them as hostages for demanding and settling the bill amount of 6 lakhs of which half was already paid by the organisers and the rest half to be released . The two young ladies panicked and called the cops (police) as the family members too came in to resolve this issue . i have never been to such a CHEAP hotel ever which claims itself 3 star . I will never recommend this hotel to anyone nor book this myself for any business/conferences . The manager doesn't know obviously what HOSPITALITY means and uses the ladies mobile phones instead of his own phone to make calls to the organisers . He is still working full time there to ensure that the hotel will stay and put up with its LOW CLASS reputation and behaves worse than a Manager of that CADRE should / must possess. Absolutely HUMAN RIGHTS were violated here but i don't have time to settle scores with Mr.Prabhu may be the management wants it this way . My sincere advise is anyone who seeks CLASS and have some SELF RESPECT, please do not enter this hotel .This is not fake and video footage ( CCTV) has all this recorded . Jai hind!

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheResidencyChennai, General Manager at The Residency, responded to this review, November 21, 2013
Dear Guest,
Greetings!

At the outset I am glad that you have mentioned in your feedback in the Trip Advisor that everything was ok till the check-out.
Wish to bring to you kind attention that we had a special arrangement made with your organizers of the event and offered a package. We had mentioned that complete bills have to be settled before the departure, but the organizers did not honor the same. They were given the entire day to settle the amount of Rs.3 lakh ( rupees three lakh only). We made several calls but there was no response. Then we made a call from your number to inform that we have to detain your guests until we get a clarity of the payment. It ultimately happened after you went through the unnecessary episode for which I do regret and feel sorry for the inconvenience you had to undergo.
We have never come across such a disorganized conference by the organizers. Rs.3 lakh is quite a big amount for which we were patient for six days. I do hope that you will understand and consider the procedures we had to follow as we were left with no other option to get our money from the conference organizers.
I once again feel sorry and I shall brief my team to be much more careful when they deal with such situation in future.
with regards
D.Charles Fabian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 8, 2013

Stayed here on 19/10/13 upon arrival. Smooth check-in. Room comfortable. Just nice for us. Clean washroom. Breakfast variety was awesome. Across the road on left is pothys and opposite is manyavar. Though not much time to explore, we enjoyed and shall stay again. Thanx!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheResidencyChennai, General Manager at The Residency, responded to this review, November 18, 2013
Dear Guest,

Thank you very much for posting your feedback on the trip advisor.
I am delighted to note that you had a comfortable stay at our property and rated our property as very good.
We look forward to welcoming you back to The Residency Chennai

With best regards
D.Charles Fabian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 7, 2013

I stayed at The Residency in October for a business trip, check in was a breeze and the rooms are standard size. My stay included buffet breakfast and the breakfast was quite elaborate and the food was quite decent. Room service turn around time is good and the variety in room dining menu can definitely improve. Overall an hassle free hotel and will definitely consider it if visiting Chennai again

Room Tip: The higher the better view
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheResidencyChennai, General Manager at The Residency, responded to this review, November 8, 2013
Dear Valued Guest

Greetings!
Thank you very much for taking time to post your feedback on the tripadvisor and rating our hotel as good.
I had made note of your observation on the room service menu and the concerned person has been briefed on the same.
We look forward to welcoming you back to The Residency Chennai.

with best wishes
D.Charles Fabian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Residency

Address: No.49, G.N.Chetty Road,, Chennai (Madras) 600017, India
Location: India > Tamil Nadu > Chennai (Madras)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service
Hotel Style:
Ranked #36 of 338 Hotels in Chennai (Madras)
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Residency 4*
Number of rooms: 112
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