I had booked a room for 18-Feb-2012 and received the confirmation over email from Mr. Nigamath Ali (firstname.lastname@example.org). As it was a family visit to a temple I had informed them that i would check in in the morning and would check out by 4 pm.
We reached the hotel around 9 am and were tired after the train journey with our 6 month baby. When asked for a room I was told that there isn't any room available and need to wait for an hour as they are waiting for someone to check out. We were over tired and our baby was feeling restless as we had skipped his morning diaper time. I asked them to connect to Mr. Nigamath Ali and when I spoke to him to my surprise he told me that "It is like this only and it is your wish to wait or go".
With all those frustration we hardly got a room (#304) at 11 am. The room was very shabby, washrooms was the worst. The corridor had foul smell. The stairs were stinking. The buffet breakfast was horrible with most of the things unavailable.
On top of all these, the behaviour of the staff was WORST.
I would suggest all NOT TO GO TO ZEN GARDEN, CHENNAI. I just have ^$&**@$ words for them.
**Tripadvisor admin please blacklist this hotel.**
- Official Description (provided by the hotel):
- Zen Garden Hotel is centrally located Business Class Hotel with 18 Airconditioned Rooms and Suites.The Hotel is Located in the vicinity of the Airport. Our Hotel provides state of the Art Health Club, Multi Cuisine Restaurant, DJ Resto Bar, Roof Top Barbecue Punjabi Dhaba. ... more less
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