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“Average Hotel” 3 of 5 stars
Review of Courtyard by Marriott Chennai

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Courtyard by Marriott Chennai
4.0 of 5 Hotel   |   564, Teynampet | Anna Salai, Chennai (Madras) 600018, India   |  
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Ranked #33 of 343 Hotels in Chennai (Madras)
Certificate of Excellence 2014
Dallas, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Average Hotel”
3 of 5 stars Reviewed February 22, 2012

Pictures look good but the reality is different. Very very old hotel. Worst bed sheets and towels, faded color and very worn. I paid for a larger room and they gave me a small room. When I asked them, they apologized and gave me a free upgrade. It is in proximity to business district so convenient to restaurants and shopping. Business center is nice but you have to upgrade to avail the benefits.

  • Stayed February 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCMarcomm, Public Relations Manager at Courtyard by Marriott Chennai, responded to this review, March 12, 2012
Dear Guest
Thank you so much for taking the time to review our hotel. We would appreciate the opportunity to talk to you about your negative experience at the hotel. This most certainly is not what we expect nor accept of our team. Please do get in touch with me on the details as under, I would be pleased to address your concerns personally. I look forward to talking to you very soon.

Kindest regards
Priyanka
Priyanka.dutta@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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656 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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bangalore
Top Contributor
65 reviews 65 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 20, 2012

Stayed here for one night on a quick business trip. Check in was quick and smooth, and the staff at the front desk efficient and warm.
My room was comfortably furnished and clean and quiet with a view of the city. With its CBD location great views cannot be expected.. Bathrooms are clean old fashioned as they do not have shower cubicles but bathtubs which are somewhat passe' nowadays.
TV programmes are a restricted so for those looking for variety maybe disappointed. The inroom dining food and service was quite ordinary, I have had better in Chennai city.
The breakfast buffet is good but service tends to be lax.
Overall good value experience as can be expected from a Courtyard Hotel.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCMarcomm, Public Relations Manager at Courtyard by Marriott Chennai, responded to this review, March 12, 2012
Dear Guest,

Thank you very much for your very detailed review of our hotel. We really appreciate your kind words, it means so much to us to get such great acknowledgement, this is probably one of the best forms of motivation that they can receive. It inspires us to keep impressing our guests.

I look forward to welcoming you back to the Courtyard by Marriott Chennai. Please do not hesitate to get in touch with for any other clarifications or queries.

Kindest regards
Priyanka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
102 reviews 102 reviews
49 hotel reviews
Reviews in 58 cities Reviews in 58 cities
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed February 19, 2012

I spent ten days at the Marriott during a business trip to India in January 2012. The hotel was an excellent retreat from the hectic traffic and pace of the city. Here's what I liked the most:

1. Great staff. I found all staff to be very, very helpful, engaged, willing, and professional. From front desk to waiters to room service, they were all great.

2. Comfortable room. The bed was large, well appointed with numerous pillows, and very comfortable. I slept very well! It took me a little while to figure out the air conditioner controls but, for the most part, the room temperature was fine. The room had a sitting area (with a couch and table), a work area (with internet connection), and a spacious bathroom. My only issue was that the wardrobe was quite small (see my photos).

3. Internet access. The hotel has two types of internet access. Executive rooms and lounge have wireless access. All other rooms have access via an in-room cable. Access is free to Marriott Rewards members. I was able to connect very easily and the speed was high enough for me to watch videos and make international Skype calls.

4. Food. The hotel has a very good main restaurant that offers both a buffet and food from the menu. The focus is Indian, of course, but there are Chinese and Western items. Overall I found the quality and range to be very good. The chefs and staff were very helpful - they navigated me through some new Indian dishes. There's also a very fine Italian restaurant that serves very good food. My only issue with it was the dreadful "rap" music, played at a high volume. Totally inappropriate for what was a quiet and supposedly romantic spot.

I really enjoyed my stay in the hotel and would recommend it to business and other travelers.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCMarcomm, Public Relations Manager at Courtyard by Marriott Chennai, responded to this review, March 12, 2012
Dear Guest,

Thank you very much for your very detailed review of our hotel. We really appreciate your kind words, it means so much to us to get such great acknowledgement, this is probably one of the best forms of motivation that they can receive. It inspires us to keep impressing our guests.

I look forward to welcoming you back to the Courtyard by Marriott Chennai. Please do not hesitate to get in touch with for any other clarifications or queries.

Kindest regards
Priyanka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
69 reviews 69 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 19, 2012

Excellent staff; good rooms. Overall, this is a good hotel. The staff go out of their way to ensure that all aspects of your stay are well-taken care of. The rooms are nice but all rooms face abandoned neighbouring buildings. The two restaurant choices are fine. The breakfast buffet is amazing. Go earlier to the main restaurant if you want to avoid louder music because the bar adjoins the restaurant. Close to several shopping destinations.

Room Tip: all similar. Higher might be better
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCMarcomm, Public Relations Manager at Courtyard by Marriott Chennai, responded to this review, March 12, 2012
Dear Guest,

Thank you very much for your very detailed review of our hotel. We really appreciate your kind words, it means so much to us to get such great acknowledgement, this is probably one of the best forms of motivation that they can receive. It inspires us to keep impressing our guests.

I look forward to welcoming you back to the Courtyard by Marriott Chennai. Please do not hesitate to get in touch with for any other clarifications or queries.

Kindest regards
Priyanka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Top Contributor
134 reviews 134 reviews
50 hotel reviews
Reviews in 39 cities Reviews in 39 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed February 18, 2012

I was travelling on work and was just staying for a night. The room was decent and comfortable. But the in-room dining food was most ordinary. Salad and dressing was brought separately for me to toss, without appropriate tossing equipment. The breakfast had cold eggs, randomly cut ham, no toast (despite request), and no coffee. The coffee cam much much later.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCMarcomm, Public Relations Manager at Courtyard by Marriott Chennai, responded to this review, March 12, 2012
Dear Guest
Thank you so much for taking the time to review our hotel. We would appreciate the opportunity to talk to you about your negative experience at the hotel. This most certainly is not what we expect nor accept of our team. Please do get in touch with me on the details as under, I would be pleased to address your concerns personally. I look forward to talking to you very soon.

Kindest regards
Priyanka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 11, 2012

While there are better looking properties in Chennai, what sets the Courtyard by Mariott apart from all these is the overall experience which leaves a lasting memory.
Right from the time you enter into the hotel - the security staff, the reception staff are all out there to make your check in comfortable. The hotel outlay is quite standard and the rooms are spic n span and very very comfortable. The linen and towels quality is outstanding and due care is taken to ensure that they are very soft, clean and sparkling white. The wash basin, mirrors and the bath area are awesome and one literally gets a ''wow'' feeling. The kings bed was very comfortable. What stands out is the fact that due care is taken to ensure that every single item in the room is properly identified and improvised to ensure that there are no complaints.
The best part of the hotel is the food. The chef Satish (I specially asked for him) ensures that the spread of the buffet - whether breakfast or dinner is meticulously planned and none of the items were repeated during my 3 day stay at the hotel. Best part of the menu was the pizza which was on the house with the buffet and I did not expect such tasty and unique Italian, Chinese, Indian and South Indian spread on the menu.
The best part of the breakfast was the kaapi (filter coffee) that was served in traditional road-side Chennai style in a glass and a davara (a small cup on which the glass is placed). It is quite surprising that the staff even at the restaurant remember your names and tastes. For example the steward remembered my preference and exactly asked for it the next day.
Two aspects which the hotel could improve upon is the TV channels - they do not have CNBC TV 18 one channel that every business traveler would like to see. There is a very limited choice. The other is that the view of the hotel from the rooms within are not good, but this is due to the very design of the place. But who wants to stay in a room, when you have an excellent gym, heated jacuzzy and a great steam room for rejuvenation.
This is one of the best experience that I have ever had with respect to service in any hotel ever.

Room Tip: The road side facing rooms are much better. Higher floors have a better view. Do take time out for t...
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  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCMarcomm, Public Relations Manager at Courtyard by Marriott Chennai, responded to this review, March 12, 2012
Dear Guest,

Thank you very much for your very detailed review of our hotel. We really appreciate your kind words, it means so much to us to get such great acknowledgement, this is probably one of the best forms of motivation that they can receive. It inspires us to keep impressing our guests.

I look forward to welcoming you back to the Courtyard by Marriott Chennai. Please do not hesitate to get in touch with for any other clarifications or queries.

Kindest regards
Priyanka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed February 7, 2012

Good service, nice breakfast...great location

Rooms are worn for a hotel that is 6 yrs old... no wifi in rooms, no iron and ironing board ... you have to asked for an iron

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCMarcomm, Public Relations Manager at Courtyard by Marriott Chennai, responded to this review, March 12, 2012
Dear Guest
Thank you so much for taking the time to review our hotel. We would appreciate the opportunity to talk to you about your negative experience at the hotel. The hotel building is old an we are looking at renovating soon. Please do get in touch with me on the details as under, I would be pleased to address your concerns personally. I look forward to talking to you very soon.

Kindest regards
Priyanka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Chennai

Address: 564, Teynampet | Anna Salai, Chennai (Madras) 600018, India
Location: India > Tamil Nadu > Chennai (Madras)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Chennai (Madras)
#14 Family Hotel in Chennai (Madras)
#17 Spa Hotel in Chennai (Madras)
#26 Business Hotel in Chennai (Madras)
#26 Luxury Hotel in Chennai (Madras)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Courtyard by Marriott Chennai 4*
Number of rooms: 238
Official Description (provided by the hotel):
Settle into your home away from home in Chennai! We welcome you with 4-star hotel accommodations and a range of thoughtful amenities here at the Courtyard Chennai. Situated in the heart of the city's central business district, our hotel is perfect for business travelers, as well as relaxing getaways. Stylish and modern rooms, suites, and apartments include flat-screen TVs, high-speed Internet access, and plush bedding, as well as marble bathrooms with bathtub/shower combinations. Additional hotel perks include a 24-hour fitness center and delicious on-site dining at one of our several eateries. If you're planning an event in Chennai, you'll be delighted with our flexible meeting venues and state-of-the-art facilities and services, as well as expert catering. And our unbeatable location, just 20 minutes from Chennai Airport and near the US Consulate, as well as the city's IT and manufacturing hubs, makes getting where you need to go easy and stress-free. ... more   less 
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Also Known As:
Courtyard By Marriott Chennai Hotel Chennai (Madras)
Marriott Chennai
Courtyard Marriott Chennai

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