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“HEaven” 4 of 5 stars
Review of Sheraton Park Hotel & Towers

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Sheraton Park Hotel & Towers
5.0 of 5 Hotel   |   132 Ttk Road, Chennai (Madras) 600018, India   |  
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Ranked #8 of 337 Hotels in Chennai (Madras)
Chennai, Tamil Nadu, India
2 reviews
“HEaven”
4 of 5 stars Reviewed September 6, 2013

Nothing special about this hotel, the service is less than par, the appearance of the front desk personnel is not what I would expect from Sheraton! This hotel is okay if you do not plan to stay in and just need a place to crash after a long day. Our trip was to Disneyland and California Adventure, so it was just okay! We would definitely try Marriott or the Double Tree next time

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nkrishnan, General Manager at Sheraton Park Hotel & Towers, responded to this review, September 18, 2013
Dear Guest,

Thank you for your valuable feedback. We have viewed your feedback with concern and appreciate your constructive comments. We would like to assure you that appropriate corrective measures are being taken.
Thank you once again and we look forward to welcoming you back to Sheraton Park Hotel and Towers, Chennai.

Yours sincerely,
N Krishnan
General Manager - Sheraton Park Hotel and Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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398 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
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English first
Singapore, Singapore
1 review
5 of 5 stars Reviewed September 4, 2013

Hotel with one of the most outstanding service levels. I regularly stay at this hotel mainly for this reason.On my last visit just as I landed in Chennai I was picked up by the Hotel car from the airport but the Hotel Manager accompanied me in the car and explained that last nite a pipe had bursted and they have transfered my booking to THE CHOLA SHERATON since they did not want any incovienence for me in the morning. The Manager escorted me to CHOLA, the room rate was kept the same as PARK, all my booking details were transfered to CHOLA and i did not have to fill in any forms but i was escorted straight to my room BRILLAINT SERVICE !!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KuldeepDhawan, General Manager at Sheraton Park Hotel & Towers, responded to this review, September 8, 2013
Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

Whilst we encountered a challenging situation, but would like to acknowledge and thank you for your support and understanding. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Sheraton Park Hotel & Towers, Chennai. Yours is a relationship we cherish.


Sincerely Yours

N Krishnan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 31, 2013

I'd stayed in Sheraton for a conference organized by our company. This was my first visit to sheraton. Overall experience was ok. The doors and furniture are old and needs renovation. Reception on Arrival was excellent and the staff were helpful.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KuldeepDhawan, General Manager at Sheraton Park Hotel & Towers, responded to this review, September 1, 2013
Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

With our endeavour to keep our product and services contemporary, we have undertaken the renovation of the product. Our Towers wing is completing renovation and I am confident that in your upcoming visit you shall have a more comfortable stay.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Sheraton Park Hotel & Towers, Chennai. Yours is a relationship we cherish.


Sincerely Yours

Kuldeep Dhawan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 31, 2013

The best part aboiut the hotel is the staff. excelent service, awesome response. These poeple don't let you ask for help. they are there before you need something. My stay experience was awesome. Each staff I encountered, from bellboys, receptionists, concierge, waiters to cleaners and drivers, were all courteous and helpful, making you feel you're as comfortable. Very good security and arrangement for the conference we had there.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KuldeepDhawan, General Manager at Sheraton Park Hotel & Towers, responded to this review, September 1, 2013
Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Sheraton Park Hotel & Towers, Chennai. Yours is a relationship we cherish.


Sincerely Yours

Kuldeep Dhawan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 31, 2013

I had a memorable stay at this hotel, as I went for a conference here. The hotel's ambience is very good, and its very well located. Had an awesome time here.
I stayed at the hotel for 2 days. Services of the hotel are good. Rooms are very clean and neatly designed. Good options for different restaurants. I had breakfast at The Residency and Dinner at Cappucino. Both restaurants were equally good.

I also had a minor problem with my keys, but the problem was resolved and handled with utmost care by the staff. If I visit Chennai again, this would certainly be in my preferences.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KuldeepDhawan, General Manager at Sheraton Park Hotel & Towers, responded to this review, September 1, 2013
Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

We have also made a note of your concerns highlighted on the key cards, we are reviewing the same internally to isolate the issue and resolve to avoid future reoccurance.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Sheraton Park Hotel & Towers, Chennai. Yours is a relationship we cherish.


Sincerely Yours

Kuldeep Dhawan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vadodara
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 30, 2013

great staying there.very good and quick service.awesome atmosphere.
and well pampared in coffee shop too
I love this hotel,The room decor and its central location..
bell service was prompt and check in was very fast.
staff was helpful and neatly dressed
everything was perfect

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KuldeepDhawan, General Manager at Sheraton Park Hotel & Towers, responded to this review, September 1, 2013
Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

We look forward to the pleasure of welcoming you back to Sheraton Park Hotel & Towers, Chennai. Yours is a relationship we cherish.


Sincerely Yours

Kuldeep Dhawan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 28, 2013

Stayed here april 2013 for 2 weeks on business. This is by far a new hotel, it is quite dated. They are renovating the tower ( well completely gutted them!) so that would be nice.

An mentioned by others, the one thing that makes this hotel so great are the staff. They are the loveliest people i have ever had the pleasure of meeting. As i was there 2 weeks i got to know hem quite well, the same people are there everyday. The man on my floor would knock on my door each evening to ask if everything was satisfactory. Nice service.

The room i had on level 4 had a king bed, it as one of the best hotel beds i have ever slept in and i am very fussy! Nice soft sheets, about 6 pillows to choose from. The bathrooms are dated, but they had a bath which i love. I took my own shampoo etc but everyday they would still load me up with more. By the end of my 2 weeks i had enough to last a month!

As i was starting work at 6am i missed the buffet most morning, but they did put together a little 'take away' bag for me each morning. I would top this up with some pastries as well as th buffet was always laid out ready by this time.

The pool area is nice, plenty of sun lounges and towels etc. service was also very good. Downside was the pool water was hot. Felt like jumping in a bath. It was very hot in april so this might explain it, however i have stayed it hotter places and the pools and always kept cool.

The food in the restaurants was very good, except for ' cappaccino' which was pretty average. Best to try other ones.

When i was there the Chennai Super Kings were there as the IPL was on. This made for some fun as there were men with guns everywhere, and sniffer dogs.

Overall good hotel for travelling for work.

Oh btw only complaint was the noise from the construction on the towers. As i was at work all fay it didn't really bother me too much. Hey are meant to finish. Twice i called reception and told them they were still banging away well after 6 and they apologises and the banging soon stopped. If you want no noise throughout the day don't stay there at the moment. There were flight crews staying there and they were all very cranky as they fly in at 2am and want a sleep in but they cant because of the noise.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KuldeepDhawan, General Manager at Sheraton Park Hotel & Towers, responded to this review, August 30, 2013
Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

I would to inform that the most part of renovations are now over and we shall soon be operational with the Towers rooms.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Sheraton Park Hotel & Towers, Chennai. Yours is a relationship we cherish.


Sincerely Yours

Kuldeep Dhawan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Park Hotel & Towers

Address: 132 Ttk Road, Chennai (Madras) 600018, India
Phone Number:
Location: India > Tamil Nadu > Chennai (Madras)
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Chennai (Madras)
#5 Spa Hotel in Chennai (Madras)
#6 Luxury Hotel in Chennai (Madras)
#9 Business Hotel in Chennai (Madras)
#12 Romantic Hotel in Chennai (Madras)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Park Hotel & Towers 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located 12 kilometers from the airport, Sheraton Park Hotel & Towers is situated in the heart of one of India's most exciting cities, Chennai. Allow our full-service concierge to orient you to the area, arranging everything from restaurant reservations to local tours. Sheraton Park Hotel & Towers echoes the city's comfortable amalgamation of heritage within a modern metropolitan reality. The Hotel has 283 rooms in a various range of categories which also includes 38 uniquely designed suites. The Sheraton Towers, exclusively designed for business travellers comes with a host of exclusive privileges and an exclusive restaurant, lounge & library and a 24-hour contemporary Business Centre. The hotel houses large Banquets and conference facilities to accomodate 1000 people, a choice of premium award winning restaurants, a state of the art bar and popular nightclub. ... more   less 
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Also Known As:
Sheraton Park Hotel And Towers
Itc Hotel Park Sheraton
Sheraton Park Chennai
Sheraton Park Tower Hotel

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