Customer service - I wish they knew what it means!
Price - Unreasonable, since you are paying only for the building and and not for service!
If you are not looking for any star hotel and still have some thousands to spend, then you can go here.
The resturant (particularly 'The Malgudi') is a like a 'waiting-lounge' where they take atleast 1-2 hrs to serve you tea/coffee, even if they is no other customer present.
When checing out, make sure that you leave your room atleast 1 hr earlier, because the 'implied' policy is that the room boys will check the room only after you vacate and the front desk will prepare your bill only after the report given by the room boys!!











