The staff are very efficient and go out of their way to be helpful. I quickly got a response for an airport pick up and the car and driver were waiting for me as they were for the rest of my family party. Cars very clean and comfortable Innovas. Prices for pick up reasonable.
Check in was quick and the porter very good about helping set up WIFI. This is very necessary as they are migrating to a less cumbersome system than scratchcards and there were still teething problems that ended up with me having two people in my room in the early hours of the morning to resolve. Note that like many hotels in India you can only access the Internet on ONE device at a time. If you pay for two guests one guest can access the Internet with a room number and code and the other must use the more cumbersome scratch pad. They say they restrict you to one devise to keep Internet access fast, and it is, but it is very inconvenient to go from working on a laptop in your room to switching off to access the Internet in the restaurant in the lobby on your phone.
Rooms are spacious and nicely designed. Separate shower and toilet areas. Laundry service efficient.
Food is very good vegetarian and international food (but note even pasta dishes spicey!). Service can be a bit uneven in restaurant. but they do try hard.
Hotel is attached to a mall with all the top brands having outlets. There is also a large cinema and a 5 D theatre.
Negatives other than the WIFI issue is the lack of a gym (although it is advertised). They said it was in maintenance. (If a gym and pool are important try the Taj Club House Hotel nearby which is also more expensive.) Also, the elevator and especially the carpeting is new but looks tacky and out of place with the trendy, clean new decor in the rest of the hotel. Lastly, this hotel is popular with wedding parties and so especially on weekends you can get assailed by a DJ in reception and the adjoining restaurant playing loud music.Also, there can be a lot of chattering in the corridors and door slamming late at night.
I would nevertheless return because staff are great, rooms comfortable and price is right.
- Official Description (provided by the hotel):
- E Hotel, the chic and trendy boutique hotel at the business hub of Chennai located in Express Avenue Mall. Experience the best in luxurious stay, with contemporary interiors, global vegetarian cuisine, and pleasant service amidst a tranquil environment.Close proximity to major consulates. ... more less
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