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“Lovely comfortable hotel with iffy service.” 4 of 5 stars
Review of GRT Grand

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GRT Grand
4.0 of 5 Hotel   |   120, Sir Thyagaraya Road | T.Nagar, Chennai (Madras) 600017, India   |  
Hotel amenities
Ranked #22 of 336 hotels in Chennai (Madras)
London, United Kingdom
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
25 helpful votes 25 helpful votes
“Lovely comfortable hotel with iffy service.”
4 of 5 stars Reviewed December 14, 2012

Stayed for the one night after an early arrival. Its an excellent hotel, to get over an international flight, as the rooms were superb, with every attention to detail. Excellent bathrooms too, that
was the good side.

The dining area was having a bad night, as the young staff couldnt cope and our very simple meal took 2 hours to arrive, coming in stages, so we were all fed at different times, and they couldnt work out that starters come before the main course. In the end we just helped ourselves to the buffet.
The young manager that night tried hard to rectify it but didnt have the ability.
We were a table of 8, and there were only a few other diners so they were not stretched.
The chef came to the table to see what was going on, and offered a special breakfast for the next morning. We arranged 8 am and of course no one knew anything about it. As we left
after having a different breakfast
, of course our food arrived, an hour late.
It needs to sort these timing problems out, travellers wanting a quick meal after an exhausting
trip needs their food quickly.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChennaiGrtgrand, General Manager at GRT Grand, responded to this review, December 18, 2012
Dear Madam,

Thank you for the positive feedback on Trip Advisor. I will certainly convey your sentiments to the team, who will be enthused to meet and exceed your expectations, every time you stay with us.

I have made note of the candid feedback that you have given and would like to assure you that necessary corrections would be brought in, from our end.

We hope to see you soon when your travel brings you to our area.

Best Regards


Sasikumar. U
General Manager
HP: 9840964282
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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403 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Mexico City, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 12, 2012

It was a long trip for us to reach India and we were worried about our stay in Chennai! Comfort, cost and Locality was our concern! GRT Grand is the perfect answer one can get!! (The cost of GRT Grand is little expensive for the Category they offer!!) Overall we stayed for 19 days in GRT Grand and we enjoyed and each and every day of our stay there! Our overall India trip was for one month and we stayed in ITC GRAND CHOLA for 10 days and the rest in GRT Grand! Even though the ITC Grand Chola is a 7 Star, The GRT Grand wins in the personalized attention of the staff and the Locality!
The staff makes the biggest difference of any hotel! We want to Thank the staff of Housekeeping, Anytime restaurant staff, Bell boys and the lobby particularly! The attention they give you is of 7 Star even though the Hotel is of 4*Plus! Anything you want, you can get the answer from Mr. Arun Raj of GRT Grand! He is the Man!! I want to Thank him personally for all the help he provided to my family during our stay!
The food:
1. Anytime: we had Breakfast, Lunch and some times dinner here! The food is excellent in Anytime and the varieties they offer is too good! My family still speaks about the Dosa we had here!!! We appreciate highly of Waiter Mr. Karthi's services here in this Restaurant!!
2. Azulia: The quality of food is very good in Azulia!! My daughter prepared her own pizza inside the kitchen!! Delicious Food!
3. Copper Point: One of the Best south Indian Restaurant you can find in Chennai! The quality, the taste and the ambient is too good here! Highly recommendable!!!

We are 100% sure that we will come back to GRT Grand in Chennai!

Room Tip: 4th floor rooms are best!!
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChennaiGrtgrand, General Manager at GRT Grand, responded to this review, December 18, 2012
Dear Sir,

Thank you for the positive feedback on Trip Advisor. I will certainly convey your sentiments to the team, who will be enthused to meet and exceed your expectations, every time you visit us.

We hope to see you soon when your travel brings you to our area.

Best Regards


Sasikumar. U
General Manager
HP: 984096428
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Top Contributor
134 reviews 134 reviews
53 hotel reviews
Reviews in 42 cities Reviews in 42 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed November 28, 2012

GRT Grand is a relatively new hotel in Chennai...originally Madras. Its an excellent place to stay, not cheap, but you pay for what you get. An hour away from the airport, in bumper to bumper traffic...but thats Madras, which has grown from a small town to a large city. The hotel was very impressive from the outside and even more so from within. The rooms are large and airy and the bathroom as modern as it can get. The rooms have their own coffee tea makers and as always a bowl of fruits. Large flat TV with all channels available.The service is excellent, polite and friendly. The reception area is large and the lunch time buffet was on when I got there, probably thats also the coffee shop. The food here was a spread of all the regional specialities...though I did not eat here, but preferred room service, which was excellent and quick.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChennaiGrtgrand, General Manager at GRT Grand, responded to this review, December 5, 2012
Dear Madam,

Thank you for the positive feedback on Trip Advisor. I will certainly convey your sentiments to the team, who will be enthused to meet and exceed your expectations, every time you visit us.

We hope to see you soon when your travel brings you to our area.

Best Regards


Sasikumar. U
General Manager
HP: 984096428
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2012

Housed in a modern building with floor-to-ceiling windows,GRT grand is a 25-minute travel from Chennai airport.

Air conditioned rooms offer the comfort of classic furnishings, carpeted floors and sitting area. They are equipped with a flat-screen TV, safe and bathrobes.

Rooms are equipped with a minibar, coffee/tea maker, desk and attached bathroom with hairdryer. 24-hour room service is offered.


Azulia restaurant creates delicious meditterian dishes. The Coffee Bar serves a fine selection of multi cuisine

Room Tip: Suites are more comfortable for family
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChennaiGrtgrand, General Manager at GRT Grand, responded to this review, November 19, 2012
Dear Sir,

Thank you for the positive feedback on Trip Advisor. I will certainly convey your sentiments to the team, who will be enthused to meet and exceed your expectations, every time you visit us.

We hope to see you soon when your travel brings you to our area.

Best Regards


Sasikumar. U
General Manager
HP: 984096428
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
drvivekgarg
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 10, 2012

Unlucky to be in GRT Grand this time. With Swimming pool and Fitness center under renovation there was hardly any Good Times are GRT. Though Hyderabadi Fete was awesome, the food in the main cafe is average. Definitely not true value for money.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChennaiGrtgrand, General Manager at GRT Grand, responded to this review, November 19, 2012
Dear Sir,

Thank you for the positive feedback on Trip Advisor. I will certainly convey your sentiments to the team, who will be enthused to meet and exceed your expectations, every time you stay with us.

I have made note of the candid feedback that you have given and would like to assure you that necessary corrections would be brought in, from our end.

We hope to see you soon when your travel brings you to our area.

Best Regards


Sasikumar. U
General Manager
HP: 9840964282
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 7, 2012

I stayed for 3 days in the hotel. Hotel has a very nice ambience, well maintained. Rooms and washrooms are spacious and well equipped. Hotel staff is gentle, warm and friendly. Breakfast had a good lot of varieties. I couldn’t taste all in three days. Room service is very prompt. Ordered for coffee at mid night and it was worth. Hotel has a good blend of restaurants for various menus. If you can pay little extra, please go for it and make your stay in Chennai great. I wish I could enjoy swimming pool also but alas, it was under renovation. No Complaints or regrets!!!!!!!!!!!!!

Room Tip: Hotel is in mid of city , so pretty much all rooms will have city view.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChennaiGrtgrand, General Manager at GRT Grand, responded to this review, November 19, 2012
Dear Sir,

Thank you for the positive feedback on Trip Advisor. I will certainly convey your sentiments to the team, who will be enthused to meet and exceed your expectations, every time you visit us.

We hope to see you soon when your travel brings you to our area.

Best Regards


Sasikumar. U
General Manager
HP: 984096428
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2012

This is a very convenient place to stay in Chennai. It is in the heart of Chennai near shopping areas of T Nagar and Mount road. The service is exceptional and the staff very attentive and helpful. Since we were moving from one place to another in the city, we did'nt want our kids to wait hungry for their dinner. We requested their dinner be ready so that the kids could have it as soon as we reached the hotel room. The alert security kept an eye on our kid whenever he crept out of the room. We have been staying here for the last 15 years and it has been like a second home for us.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChennaiGrtgrand, General Manager at GRT Grand, responded to this review, November 9, 2012
Dear Sir,

Thank you for the positive feedback on Trip Advisor. I will certainly convey your sentiments to the team, who will be enthused to meet and exceed your expectations, every time you visit us.

We hope to see you soon when your travel brings you to our area.

Best Regards


Sasikumar. U
General Manager
HP: 984096428
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about GRT Grand

Address: 120, Sir Thyagaraya Road | T.Nagar, Chennai (Madras) 600017, India
Location: India > Tamil Nadu > Chennai (Madras)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Chennai (Madras)
#14 Spa Hotel in Chennai (Madras)
#20 Luxury Hotel in Chennai (Madras)
#22 Business Hotel in Chennai (Madras)
Price Range (Based on Average Rates): $
Hotel Class:4 star — GRT Grand 4*
Official Description (provided by the hotel):
GRT Grand, the best four star accommodations in India, has on offer the best possible lodging in town. With over 133 rooms of sheer luxury, GRT Grand provides rooms for the travelling executive at most affordable rates. Coupled with facilities such as in-house conference halls, convention centers and restaurants, we offer you our complete hospitality with a specially trained crew to make sure your stay with us is surely grand. ... more   less 
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Also Known As:
Grt Grand Hotel Chennai (Madras)

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