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“Second visit and reconfirmation of happiness!” 4 of 5 stars
Review of Le Royal Meridien Chennai

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Le Royal Meridien Chennai
4.5 of 5 Hotel   |   1 GST Road | St Thomas Mount, Chennai (Madras) 600016, India   |  
Hotel amenities
Ranked #33 of 338 Hotels in Chennai (Madras)
Chandigarh, India
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Second visit and reconfirmation of happiness!”
4 of 5 stars Reviewed January 12, 2014

Excellent location with proximity to airport. Very spacious facility.

The last time I was there, a part was under renovation. Even then the stay was comfortable.

This time, I was on the third floor and the experience was above expectations.

Addition of the French press for coffee or tea (both Coimbatore and Chennai, Le Meridian) is an unexpected joy.

Excellent breakfast spread.

The service level needs improvement. They should learn from the team in Coimbatore.

And if you are a coffee drinker, request for and try South Indian Filter coffee rather than the standard machine stuff.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StanleyMenon, Manager at Le Royal Meridien Chennai, responded to this review, January 15, 2014
Dear Guest,

We would like to thank you for choosing to stay with us at Le Royal Meridien Chennai and for sharing your experience on TripAdvisor. We are happy to learn that you had a wonderful time at our hotels in Chennai and Coimbatore, our service areas and amenities matched your expectations. Your feedback has been conveyed to our associates who will be motivated to work harder and serve you better each time you choose to stay with us.

We thank you for your repeated patronage and look forward to your continued visits.

Best Regards,

Stanley Menon
Room Division Manager
Le Royal Meridien Chennai
Report response as inappropriate
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524 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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Kochi (Cochin), India
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 10, 2014

This hotel is conveniently located near Chennai Airport take 10-15 minutes from airport
and if you are taking a prepaid taxi they will charge INR.400.Rooms are good with good
sleep quality. Very good service from staff at all levels .Restaurants are not up to mark
and will not recommend any of them except for breakfast. I tried both restaurants there
and had a bad experience. Overall a good hotel for a comfortable business stay.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StanleyMenon, Manager at Le Royal Meridien Chennai, responded to this review, January 15, 2014
Dear Guest,

We thank you for choosing to Le Royal Meridian Chennai during your recent visit to the city. It was a pleasure having you stay with us. We are glad that you had a pleasant time at our hotel and enjoyed our business facilities and service areas. Our location in proximity to the airport adds to the convenience of our guests.

It is disappointing to learn that your dining experience was not at par with your desired expectations. We assure that appropriate measures shall be initiated in order to provide you a unique dining experience.

We hope you will give us another opportunity to serve you.

Best Regards,

Stanley Menon
Room Division Manager
Le Royal Meridien Chennai
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coimbatore
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 8, 2014

it was fun time at the hotel during the new year eve and M/s Payal & troupe from mumbai entertained us with Mujra dance; DJ was good and so also the MC. Food was satisfactory.All in all an enjoyable evening!
The most admirable time I had was the previous evening at the hotel when I noticed the Chairman leave the premises for the day - - he shook hands with all the employees present in the lobby including senior Executives, Reception staff,bell boys,desk captain and finally the Doorman! Such humility and humbleness is rarely seen in today's corporate world! A fine example of a Team Leader! no wonder the spirit & atmosphere is so good in the hotel!

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StanleyMenon, Manager at Le Royal Meridien Chennai, responded to this review, January 10, 2014
Dear Guest,

Greetings from Le Royal Meridien Chennai.

Many thanks for giving us an opportunity to host you at New Year’s party at our hotel. It was a pleasure having you and your family with us and your wonderful review encourages us to work more diligently towards excellence in hospitality to our valued guests.

At Le Royal Meridien Chennai, we know the importance of small gestures and consider the entire team as well as our guests as one cohesive unit which comes together to create an unique hospitality experience. We deeply appreciate your nice and kind words about our chairman. We are touched by your wonderful and deep observations. We have passed on your comments to our Chairman and he felt very happy about this. He is very much thankful for your nice words and he remains grateful to you.

We thank you again for taking time to share your thoughts and hope you will continue to provide us with more opportunities to be of service.

Best Regards,

Stanley Menon
Room Division Manager
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Birmingham, United Kingdom
Top Contributor
111 reviews 111 reviews
45 hotel reviews
Reviews in 35 cities Reviews in 35 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 3, 2014

This Meridien is an older hotel with a nice homely feel to it. The room was well appointed and comfortable although the plumbing was a little noisy and the decor a little tired in places, this however did not spoil my stay.
Staff were helpful and friendly the bar was pleasant and we ate in the buffet restaurant which was good.It had a fair selection of various cuisines and breakfast was also varied and of a good standard.
About a 40 minute drive from the airport the hotel would be on my list to stay at on my next visit to Chennai.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StanleyMenon, Front Office Manager at Le Royal Meridien Chennai, responded to this review, January 8, 2014
Dear Guest,
Greetings from Le Royal Meridien Chennai!
It was nice to have you with us during your recent visit to Chennai. Located centrally, our hotel serves as a preferred destination for both the leisure and business travelers. We are glad to know that our location, accommodation, services, and dining facility met your expectations. We have noted your concerns regarding the decor and plumbing and the same has been forwarded to our housekeeping team.
We look forward to your continued patronage in the near future.
Best Regards,

Stanley Menon
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2014

We were on a trip to south India and had stayed in Le Royal Meridian for a couple of nights. The hotel location is good as it is near to the airport. The lobby is massive with a beautifully decorated ceiling and the rooms are spacious. The food is excellent. The food at cilantro was also superb.
overall had an excellent stay. Thanks for the hospitality provided.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StanleyMenon, Front Office Manager at Le Royal Meridien Chennai, responded to this review, January 3, 2014
Dear Guest,

Greetings from Le Royal Meridien Chennai!

Many thanks for giving us an opportunity to welcome you at our hotel in Chennai. It was a pleasure to host you and we are happy to receive your kind appreciation on this public platform.

Located in proximity to the airport and other prominent landmarks, Le Royal Meridien Chennai strives to provide the best of everything to its esteemed patrons. We are glad that you found our location and hospitality standards at par with your expectation. Your kind words in regards to our food quality, interior and service have inspired the entire team to continue to strive for excellence and offer the best experience to the guests.

We thank you again for your patronage and hope you will continue to provide us with more opportunities to be of service.

Best Regards,

Stanley Menon
Front Office Manager
Le Royal Meridien Chennai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 2, 2014

I would give this property easy 4 stars, if it wasn't for these two issues:

1) Fraudulent additional charges on my credit card

2) A/C in the room that you couldn't turn off.

So, first the bad:

1) I was shocked that a reputable property like Le Meridien would pull a cheap credit card fraud trick on me. (Yes, I have already reported this to my credit card company.) This is a typical scam I've seen - you're presented a bill in local currency, and then they convert it to USD "for your convenience" charging you a 4% fee for this. First of all, there is no benefit for the customer here - if your bank charges you for foreign transactions, they will charge you the same fee whether the transaction was in USD or INR. Second, most experienced travelers use cards that don't charge you foreign transaction fees.. and finally - THIS IS FRAUD. Charging your customer a hidden fee while providing no value is just bad.

2) The rooms were loud and cold as you could not turn the AC off. Now, being in India.. most people may be just happy to have the AC working... but my standards for a place that charges more than $100/night are a bit higher.

Other minor issues:
- While checking out, they wanted to charge me for a third night.. even though I was there less than two days.
- Lights kept going on and off one night...
- There was no water in my room for about 30mins the same night...
- It was hard to get a regular cab at the hotel.. and they would just push you toward their overpriced hotel car service.
- the light switches in the room were kind of fancy.. but then didn't really work right. There was a few lights i couldn't turn on or off. (I would hear a switch click.. but nothing happened.)

The good
- Breakfast buffet was good. (food in general was good)
- Staff was quite friendly and tried to anticipate my needs.

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StanleyMenon, Manager at Le Royal Meridien Chennai, responded to this review, January 15, 2014
Dear Guest,

Greetings from Le Royal Meridien Chennai!

Many thanks for staying with us and reviewing our hotel on this public forum. It is our endeavor to provide the best stay experience to patrons and we regret that your stay with us was marked by a series of unfortunate incidents. We want to assure you that we would investigate the issues that you have mentioned and get them amended at the earliest.

Once again, we are disappointed to learn about your experience. However, we request you not to judge us by your recent experience and give us another chance to serve you with the hospitality standards that we are actually known for.

Best Regards,

Stanley Menon
Room Division Manager
Le Royal Meridien Chennai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Top Contributor
87 reviews 87 reviews
63 hotel reviews
Reviews in 32 cities Reviews in 32 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed December 31, 2013

As part of my business trip to Chennai, I checked in on 17th Dec & checked out on 18th Dec, 2013. It’s a decent 5-star hotel with spacious room and quality interiors.

Hotel is ideally located in close proximity of IT business parks as well as Airport.

I took dinner in one of the north Indian restaurant. Restaurant serves yummy starters as well as main course. Breakfast buffet spread as well as two live counters, one dedicated to south Indian dishes, are really great.

I was bit disappointed with Sauna in the gym not effective as well as most of the staff being not as pro-active as other 5 star hotels in India. Otherwise it's a great hotel.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StanleyMenon, Front Office Manager at Le Royal Meridien Chennai, responded to this review, January 2, 2014
Dear Guest,
Greetings from Le Royal Meridien Chennai!
We thank you for staying at our hotel in Chennai and sharing your experience with us on TripAdvisor.
Located centrally, our hotel is a preferred choice of both the business and leisure travelers. We are glad that you found our location convenient during your stay and liked our accommodation and dining facility. We have taken a note of your concern regarding Sauna facility and will look into the matter and ensure that corrective measures are taken at the earliest.
We look forward to welcome you back with amended services and facilities on your next visit.
Regards,

Stanley Menon
Front Office Manager
Le Royal Meridien Chennai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Royal Meridien Chennai

Address: 1 GST Road | St Thomas Mount, Chennai (Madras) 600016, India
Location: India > Tamil Nadu > Chennai (Madras)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Chennai (Madras)
#24 Family Hotel in Chennai (Madras)
#25 Business Hotel in Chennai (Madras)
#28 Luxury Hotel in Chennai (Madras)
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Le Royal Meridien Chennai 4.5*
Number of rooms: 106
Official Description (provided by the hotel):
Very close to the airport and to several commercial landmarks and strategically located in Chennai’s prime business district, Le Royal Meridien Chennai exudes grace and charisma offering a promise of unrivalled hospitality.Le Royal Méridien Chennai features meeting and banquet space for up 1,500 guests, five restaurants and bars, a state-of-the-art fitness centre, and a splendid outdoor swimming pool with whirlpool. A travel desk is in the hotel’s lobby assists guests as they experience the sights of Chennai, including the Marina Beach, temple architecture, a vibrant theatre scene, and a five week-long Music Season, one of the world’s largest cultural events. ... more   less 
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Also Known As:
Le Royal Meridien Chennai Hotel Chennai (Madras)
Chennai Meridien
Le Royal Meridien Beach Resort & Spa

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