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“Good Hotel Good Service Good Pool” 4 of 5 stars
Review of Park Hyatt Chennai

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Park Hyatt Chennai
5.0 of 5 Hotel   |   39 Velachery Road | Near Raj Bhavan, Chennai (Madras), India   |  
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Ranked #4 of 336 hotels in Chennai (Madras)
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Good Hotel Good Service Good Pool”
4 of 5 stars Reviewed February 15, 2013 via mobile

Our stay at park hyatt was pleasant and it has made us strongly believe in the hyatt brand. We chose this after staying at GH Goa and sort of became exposed to the Hyatt way of things. We were well looked after and our concerns were attended to with urgency. The swimming pool is fantastic and we loved spending our day there... Must visit when in chennai whether on business or pleasure

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ygillet, General Manager at Park Hyatt Chennai, responded to this review, February 16, 2013
Thank you for your recent review of our property on TripAdvisor.

We value your positive feedback as it is always a pleasure to hear from a satisfied guest.

We appreciate your taking the time and trouble to rate us online and hope to welcome you back again in the not-too-distant future

Warm regards
Yann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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177 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
Ahmedabad
1 review
5 of 5 stars Reviewed February 15, 2013

My recent trip to Chennai for a training at Park Hyatt was an amazing experience.
The staff is so warm and helpful and makes you feel at home.I bothered the guest concierge with my calls to arrange transportation for me so many times.But they were so helpful in arranging the same..I would like to mention names here : Shilpi,Monisha,Yashwant and Aditi.these guys were great in helping me at all the times,whenever required.
The food was great,especially the grilled Basa fish prepared by Chef Pandian.IRD team was very cordial too.
The stay overall was very comfortable. Thanks to everyone and especially the GM, Mr Yann Gillet. .Thank you once again.
Ayesha Mishra

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ygillet, General Manager at Park Hyatt Chennai, responded to this review, February 20, 2013
Thank you for your recent review on TripAdvisor.

We were very pleased to learn that you had an enjoyable stay with us and thank you for your valuable input. We are all very proud to see our names mentioned in your comments ; we feel good about reading it :)

We appreciate your taking the time to share your experience with the online community. We hope to welcome you back to the Park Hyatt Chennai again in the near future.

Kind regards
Yann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 7, 2013

Chennai is a city ill served by hotels. This newly opened hotel is a gem. The rooms are great and the staff helpful and friendly. The food is great. One downside is the lack of a bar, but it is not a big problem. This hotel will make other hotels in Chennai pull their socks up.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ygillet, General Manager at Park Hyatt Chennai, responded to this review, February 8, 2013
Thank you for your recent review!.

We value your positive feedback as it is always a pleasure to hear from a satisfied guest :)

Thank you for taking the time and trouble to share your experience on-line, we are all looking forward to welcoming you back in a not too distant future.

Kind regards
Yann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 2, 2013

excellent hotel very attentive staff very courteous staff
eager to help and make sure your stay is comfortable
also liked very much the authentic dishes available in the restaurant
really liked the transportation set up by the hotel and the care they took to arrange our travel itinerary

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ygillet, General Manager at Park Hyatt Chennai, responded to this review, February 3, 2013
Thank you for your recent review!

We were very pleased to learn that you had a generally enjoyable stay with us and thank you for your kind comments about our limousine service.

In a couple of weeks we will be opening our new Entertainment Complex : "The Flying Elephant" and our amazing Antahpura Spa. We hope you will experience those facilities as well when you return to Park Hyatt Chennai. We appreciate your taking the time to post your review online, your feedback will help the travelers community.

Kind regards
Yann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 28, 2013

Warm and efficient service . The transfer from the airport is done in a very innovative Limo with a huge TV screen allowing you to see the road ( and the traffic ) . Amazing swimming pool with a view, located at the 8th floor.
The rooms are functional, luxurious, and the staff give meaning to the word hospitality.
Emilie, from the Spa, gave me a very good massage. It is definitely a place to come back, though the buffet for lunch and the breakfast could be improved.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ygillet, General Manager at Park Hyatt Chennai, responded to this review, January 31, 2013
Thank you for your comments on TripAdvisor.

We value your positive feedback on your recent stay and will ensure that your mention of Emily from Antahpura Spa is conveyed to her. We have noted your comments about Lunch buffet and this has been discussed with our team - as of first of February, we are upgrading our lunch offering.

We appreciate your taking the time and trouble to share your experience,

Kind regards
Yann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 23, 2013

My husband and I live in Chennai. He had to host a big dinner party for visiting international and Indian colleagues and we decided to try the new Park Hyatt. It seemed to be the right size and at a convenient location. But it proved to be way more than that. The management and staff came together as one integrated team focussed on delivering the best product and service we have seen in a long long time in Chennai. The food, decor and arangements were personalised, splendidly presented and altogther perfect. The bonus was the well spoken, discreet, unobtrusive staff. And everybody seemed to have an eye for detail. They remembered our preferences, they knew which of the guests would like repeats of which orders, they remembered our seating preferences and so forth. We were blown away by the fact that one manager who called for our car at the end of the party knew the car make and number!

Our foreign guests were thrilled and have since written, each in their own way, that it was a wonderful, relaxing way to end a whirlwind business trip

Raises the bar for all hotels, surely.

Suguna and Chander Swamy

Room Tip: This was a banquet. We didn't stay in the hotel but going by our experience I daresay the other...
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ygillet, General Manager at Park Hyatt Chennai, responded to this review, January 24, 2013
Dear Mr and Mrs Swamy,

Thank you for your recent review on TripAdvisor.

We were thrilled to read your posting and learn that you had a great experience at "The Apartment" we have noted that you noticed how do we try to be emotionally connected to our guests. Please rest assured that I will share your comments with our people, they deserve all the credits.

Mr and Mrs Swamy, we appreciate your taking the time to share your experience on-line it helps us to strive delivering a sincere service to our guests every day.

Kind regards
Yann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gujarat, India
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 20, 2013

We were impressed by the cleanliness and decor of this new hotel from the Hyatt group in Chennai. The rooms were very clean and spacious. I loved the large bathroom and the marble flooring. The service was also good. The buffet breakfast did not have a huge spread as offered by many hotels of the same level.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ygillet, General Manager at Park Hyatt Chennai, responded to this review, January 21, 2013
Thank you for your recent review on TripAdvisor.

We were pleased to note that we met your expectations in most areas, however regret that you feel our Breakfast offering is not as vast as other hotels. Please note that our breakfast concept is more "a la Carte" - we only have a buffet spread for the cold section.

We appreciate your taking the time post your review for the community. Your feedback will assist us in monitoring and improving our service levels.

Kind regards
Yann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Park Hyatt Chennai

Address: 39 Velachery Road | Near Raj Bhavan, Chennai (Madras), India
Phone Number:
Location: India > Tamil Nadu > Chennai (Madras)
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 336 hotels in Chennai (Madras)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Park Hyatt Chennai 5*
Official Description (provided by the hotel):
Thoughtfully understated yet contemporary in design, Park Hyatt Chennai offers discerning business and leisure travellers their personal address in the city. Located next to the governor's residence, alongside the Guindy Forest Reserve, this serene sanctuary is at close proximity to the airport and prime business districts of the city. Some of the key features of the hotel include the dynamic, multi-level restaurant, The Flying Elephant,the all-day dining restaurant serving peninsular Indian and classic western cuisine - The Dining Room, the award-winning Antahpura Spa, a serene lily pond as the central focal point of the hotel and an infinity edge pool on the rooftop that captures breathtaking views of the city. ... more   less 
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