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“Great hospitality” 4 of 5 stars
Review of ITC Grand Chola, Chennai

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ITC Grand Chola, Chennai
5.0 of 5 Hotel   |   No. 63, Mount Road | Guindy, Chennai (Madras) 600032, India   |  
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Experiences@6499
Ranked #4 of 337 Hotels in Chennai (Madras)
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great hospitality”
4 of 5 stars Reviewed September 1, 2014 via mobile

The place was located perfect . The ambience excellent , the staff really courteous and helpful. Food was brilliant. Would surely recommend this place to anyone who is visiting chennai . An excellent hotel with experience you will never expect in a busy city like chennai.

  • Stayed August 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranvir_Bhandari, General Manager at ITC Grand Chola, Chennai, responded to this review, 3 weeks ago
Dear Guest,

At the outset, I wish to thank you for your support to the ITC Grand Chola for your stay and I am delighted to learn that you had a very pleasant experience on your recent stay. We appreciate your comments on our associates and services, as this will undoubtedly motivate us further and enable ITC Grand Chola to become a truly world class hotel.

I wish to take this opportunity to thank you for your support and patronage as it is guests like you who lend stature to our product.

We look forward to welcoming you back to the ITC Grand Chola.

Best Regards

Ranvir Bhandari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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807 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
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Pune
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 1, 2014

Recently I had been to this hotel for some conference. It is really very Grand Hotel as per name! Beautiful Interiors showing its Grandness! All the rooms are fully automated with central control of all the amenities on iPad! Rooms are very specious with classy interior! Service is also up to the mark. Madras cafe serves excellent and authentic south Indian menu! Only problem was with Lunch and dinner served during conference! It was spicy and salty also! Rest all is above the mark!
Very nicely done swimming pool but Spa is not at all affordable.
Excellent place to stay during visit to Chennai!

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PUNE
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
177 helpful votes 177 helpful votes
5 of 5 stars Reviewed September 1, 2014

ITC grand Chola is beautiful property with well kept, spacious rooms , grand swimming pool and excellent location on Mount Road.The hotel has best conference facility can accommodate 500+ guests. Food quality is excellent.

Room Tip: Choose higher floor for View. Any floor above 23 is better.
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  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2014

I have always admired ITC for offering something unique and classy. Some disappointment however when u visit the ITC.

Had a Saturday buffet lunch at the MADRAS PAVILLION. The staff is courteous and the ambience good. The menu is spread across different tables with live counters of South Indian, Stir fry, and waffles. Also had some counters of "chaat" the spicy indian street savouries. There is a decent spread of salads and very few indian veg and non veg dishes.

From the description it looks a huge spread for anyone coming for the first time. However, it becomes repetitive if someone comes back two or three times.

Overall good for one or two times or for family that hates to choose. At roughly average price per person for buffet, it's a good deal, but lacks variety if someone is looking at Indian spread. If one is a vegetarian with indian pref, avoidable.

Room Tip: try their italian restaurant & south indian restaurant
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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Gurgaon, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 31, 2014

I stayed in ITC Grand Chola for 4 Days starting 18th August'14 onwards. The hotel is massive and as soon as you enter the lobby the palatial setting reminds you of lavish palaces and takes you into a different era. You are greeted by the usherers in nice South Indian sarees. The check in is quite smooth and quick and the executive rooms are nicely done. You get the option to choose your own pillows, which I liked. The bathrooms are quite good with bath tubs and various luxury bath fittings. The hotel service is quite prompt and the staff very hospitable.
They have lot of restaurants within the hotel which serves fares from all around the world, however their morning buffet menu remains the same and standard every day. For 4 days I knew where exactly each item on the breakfast spread is, since it was the same daily. Would suggest to look onto the same.
Overall the property is great and would recommend it to all the travellers visiting Chennai.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 30, 2014

This hotel is huge! I got upgraded. The room was huge. Even the gym (one of several, I understand) was big.

All the restaurants serve huge food.

Ordinarily I'd be quite disparaging of such a large hotel, and usually because one this big would tend to muck up their service. In this case, that's not the case. Service was efficient, excellent and spot on.

Stayed August 2014, traveled on business
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Reeuwijkbrug, Zuid-Holland, Netherlands
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2014

My company asked me to lead a project in Chennai for 6 weeks. After consulting my colleagues I decided to stay in ITC Grand Chola. After a pleasant flight from Amsterdam to Chennai, I was picked up by a hotel taxi an after a short drive, I saw the ITC Grand Chola and was overwhelmed by her majestic appearance.

At the entrance of the hotel, the doorman took my luggage and guided me to the lovely staff who welcomed me like I was a king entering my palace. I handed over my passport to one of the ladies and was guided by a lady called Hritika to my Tower room facing the swimming pool on the roof of the hotel.

Wow, I have been in many hotels around the world, but although the ITC Grand Chola has 600 rooms, the ambience of the hotel and the warm welcome made me feel directly at home. After a shower I started to explore the hotel. The interior of the hotel is built with Italian marble of the finest quality. The marble on the floors enclose the carpets in which you sink with your feet. The choice of food in the hotel is overwhelming, there are several restaurants each with their own style and range of food.

The first 5 weeks I stayed in the Tower room, these rooms are excellent for a short or a long stay. The room is very spacious and equipped with all the amneties you need as a spoiled traveler. The last week I had my wife come over to Chennai and we stayed in one of the Chola suites. This suite as amazing, you have a splendid view over Chennai and all the luxury you can dream of. The bathtub was filled with rose leaves and our bed was decorated with towel art. My wife was in 7th. heaven because of the warm welcome by the staff and the surprises she found in our room.

The swimming area on the roof is great, there is always service with a smile available and the water is refreshing. I want to thank all the staff of the hotel for my terrific stay in Chennai. If you need coffee please ask for the Indian barista “Deepan” this guy makes any coffee you want, with the biggest smile you will ever get. Then of course the lovely ladies Hritika and Karina, these women made me feel extra at home.

If you plan a trip to Chennai and you are looking for a hotel, please try the ITC hotel Grand Chola. I am sure you will like it as I did.

drs. Alexander M. Schols

Room Tip: The Tower rooms or the Chola suites are an excellent choice.
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ITC Grand Chola, Chennai

Address: No. 63, Mount Road | Guindy, Chennai (Madras) 600032, India
Phone Number:
Location: India > Tamil Nadu > Chennai (Madras)
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 337 Hotels in Chennai (Madras)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Grand Chola, Chennai 5*
Number of rooms: 600
Official Description (provided by the hotel):
Set in an opulent, palatial design which pays homage to Southern India’s grand empires, the ITC Grand Chola, Chennai overlooks verdant parks and gardens. Experience understated Indian hospitality in an exquisite property with a distinct personality. ... more   less 
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