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“Luxury” 4 of 5 stars
Review of ITC Grand Chola, Chennai

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ITC Grand Chola, Chennai
5.0 of 5 Hotel   |   No. 63, Mount Road | Guindy, Chennai (Madras) 600032, India   |  
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Ranked #4 of 338 Hotels in Chennai (Madras)
Bengaluru (Bangalore), India
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Luxury”
4 of 5 stars Reviewed February 17, 2014

Stayed here on a business trip during Dec'13. The Tech workshop was arranged in one of the conference rooms.
The hotel has made use of the available modern technologies to the best use. To a large extent it lives up to its claim of "Environmentally responsible" hotel. You can control all the the power loads (lights, TV, AC, etc.) from your cozy bed.

Added to the luxury - bath tub with candles give you a very soothing evening.

Reception staff is very hospitable, and go out of their way to make your stay comfortable.

The only caveat - water closets do not have door locks, and the lowest available temperature with the AC is 18deg C. Not adequate for Chennai's climate.

Room Tip: Try rooms facing their artificial "jungle" (garden).
See more room tips
  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranvir_Bhandari, General Manager at ITC Grand Chola, Chennai, responded to this review, February 19, 2014
Dear Reviewer,

Thank you for your valuable feedback and for endorsing ITC Hotels’ ethos of Responsible Luxury. We are particularly proud of our in room iPad and are glad you found it useful.

We sincerely hope you will allow us another opportunity to serve you and look forward to welcoming you back to ITC Grand Chola again soon.

Warm regards,

Ranvir Bhandari
Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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886 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (277)
Date | Rating
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Inverurie
Top Contributor
62 reviews 62 reviews
35 hotel reviews
Reviews in 45 cities Reviews in 45 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 15, 2014 via mobile

It was my pleasure to stay here recently, this is a magnificent and imposing building finished and fitted out to an exceedingly high standard. My room (Queen) was a good size and finished to a high standard, big bathroom with bath, separate shower and lavatory rooms. All room functions can be controlled from the iPad in the room including viewing who is at your door. A good choice of restaurants, bars and other facilities, had dinner in the Pan Asian restaurant which is world class, one of the best cooked and presented meals I have had (Teppanyaki Lamb Loin).

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranvir_Bhandari, General Manager at ITC Grand Chola, Chennai, responded to this review, February 20, 2014
Dear Reviewer,

Thank you for your valuable feedback. We are glad to learn that you were comfortable during your stay at ITC Grand Chola. We are particularly proud of our in-room iPad and are glad you found it useful.

Thank you for your kind words of appreciation on cuisine at Pan Asian.

We sincerely hope you will allow us another opportunity to serve you and look forward to welcoming you back to ITC Grand Chola.

Warm regards,

Ranvir Bhandari
Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 14, 2014 via mobile

The hotel ITC Grand Chola is one of the loveliest hotels in Chennai. The entrance of the hotel is very grand as you enter. We were a bunch of people at the service apartments and we all had a great stay. The reception people were great and always smiling and the whole staff had warmth and were always very hospitable.
The restaurants are great and with so many choices you are really spoilt. Each and every restaurant is unique and my four weeks have gone by trying every restaurant.
My apartment was big and had everything what a home has. It also had a balcony which was very nice. I always felt like I was at home.
The luxury apartments are the place to stay if your staying for long term.
Many thanks to the Service Apartment Manager , Nadeem Khan who was an excellent host and always ensured we are all looked after.
Overall it was an excellent stay and I have enjoyed my stay at the Grand Chola.
Hope to see you guys soon.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranvir_Bhandari, General Manager at ITC Grand Chola, Chennai, responded to this review, February 20, 2014
Dear Reviewer,

Thank you for your valuable feedback. We are glad your stay at the ITC Grand Chola Residences was comfortable and Nadeem and our team were able look after your well.

We sincerely hope you will return “home” soon and look forward to welcoming you back to ITC Grand Chola again.

Warm regards,

Ranvir Bhandari
Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
5 of 5 stars Reviewed February 14, 2014

I usually do not bother to right back and share feedback unless it is something on the improvement area a hotel needs to take care of.
However, you may treat this as an exception. I had a delightful experience at ITC Grand Chola.
I would also share the same on TripAdvisor.com.
At the outset my sincere appreciation to each of your staff members that treated us with utmost courtesy and supreme importance. Quite honestly I had tried the Hilton/ Westin & Hyatt in Chennai earlier but the experience here has been unmatched. All credit to your courteous, ever willing, grounded and humble staff.
It started right from my request for an early check in. On my arrival, the arrangements were spot on. I hardly had to wait. We moved into our room while the luggage was on its way.
We were unable to decide on a choice of restaurant for dinner and a staff member took us around introducing Pan Asia, Royal Vega, Peshawari and Mercara Express with the choice of food in store.
All through our stay we had your staff to willingly guide us through with things.
Your staff at most times went out of the way to help us which was quite heart warming.
Your check out process was as quick and smooth as it could be.
I appreciate your flexibility in letting my wife stay in the room for an extra hour before check out while I got stuck in office.
You have pampered me enough as a customer and I promise to return on my next trip even if it is a personal one.
Please keep up the good work. Our stay has been a definite emotional experience.
Regards
Milind K Modak/ Jyoti Sharma Modak

Room Tip: Don't bother too much on choice of room... They assure you a fantastic experience anyways...
See more room tips
  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranvir_Bhandari, General Manager at ITC Grand Chola, Chennai, responded to this review, February 20, 2014
Dear Reviewer,

Thank you for your taking the time to give us your valuable feedback. We are glad we could customize your stay and make your experience a memorable one.

Our team is delighted by your kind comments on their service.

It was indeed a pleasure having you with us and we look forward to welcoming you back to ITC Grand Chola soon.

Warm regards,

Ranvir Bhandari
Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2014

My sisters and I were very fortunate to stay at the ITC Grand Chola last year june.
The hotel was newly opened and we were pleasantly surprised at how well and efficiently everything ran.
From the front desk ,to the resturants, to the floor staff, the service was excellent.
The hotel was just opulent from the entrance to the rooms to the pool area. Food at the resturants were of a very high quality and fantastic presentation.
In particular we had the pleasure of meeting our Floor manager Sofia Kumar. She was a wealth of knowledge not only about the hotel , but also about what we could do whilst in Chennai.
Her bubbly personality and wonderful peoples person characteristics is a bonus to the hotel. Pity she is hidden on the floor, she belongs at the front of house.
This is a hotel we will definitely stay at again.

Stayed June 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranvir_Bhandari, General Manager at ITC Grand Chola, Chennai, responded to this review, February 20, 2014
Dear Reviewer,

Thank you for your valuable feedback. We are glad we could make your stay a memorable experience and that you enjoyed the cuisines served in our restaurants. Sofia is thrilled by your kind words of appreciation.

We sincerely hope you will stay with us on your next visit to Chennai and look forward to welcoming you back to ITC Grand Chola.

Warm regards,

Ranvir Bhandari
Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 12, 2014

This certainly is one of the best hotels in the country. Right from the lobby entrance, the grandeur is everywhere !
The rooms are luxurious, the iPads in the room are the icing on the cake :)
The food is sumptuous. The 'Cutting Chai' in coloured glasses at breakfast is awesome !
The entire experience shall certainly leave you spellbound :D

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranvir_Bhandari, General Manager at ITC Grand Chola, Chennai, responded to this review, February 20, 2014
Dear Reviewer,

Thank you for your valuable feedback and your kind comments on the property. We are particularly proud of our in-room iPad and are glad you found it useful.

Thank you for your word of appreciation on the cusine.

We sincerely hope you will allow us another opportunity to serve you and look forward to welcoming you back to ITC Grand Chola again soon.

Warm regards,

Ranvir Bhandari
Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 12, 2014

Wonderful experience staying at the Chola. Very clean, excellent service, and great food. Stayed here my first visit to Chennai and (first visit to India) and place was nice and relaxing to come back to at the end of a busy day.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranvir_Bhandari, General Manager at ITC Grand Chola, Chennai, responded to this review, February 20, 2014
Dear Reviewer,

Thank you for your valuable feedback. We are delighted to learn that we could make your first visit to India a memorable experience.

We hope you will choose to stay with us again on your next visit and eagerly await your return.

Warm regards,

Ranvir Bhandari
Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Grand Chola, Chennai

Address: No. 63, Mount Road | Guindy, Chennai (Madras) 600032, India
Phone Number:
Location: India > Tamil Nadu > Chennai (Madras)
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 338 Hotels in Chennai (Madras)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Grand Chola, Chennai 5*
Number of rooms: 600
Official Description (provided by the hotel):
Set in an opulent, palatial design which pays homage to Southern India’s grand empires, the ITC Grand Chola, Chennai overlooks verdant parks and gardens. Experience understated Indian hospitality in an exquisite property with a distinct personality. ... more   less 
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