What is it that makes a stay at a luxury hotel truly an outstanding experience? Is it grandeur, white marble, variety of restaurants that it offers and the lavishness with which it's built? Nope. As a traveller I would say it's the impeccable service that you expect from a big brand luxury hotel that makes the stay at a hotel truly memorable. And that's where ITC Grand Chola fails us.
It's grand and lavish and it's restaurants serve delectable food. But the service is lax. I was on a work trip and wanted someone to come to my room and help me with saree draping. I would have been happy if they would have simply told me its not possible Maam. But they promised they wills end someone. I made several polite calls, wherein the staf kept saying 'in a minute..in a minute'. After I realised I am getting late for the conference I made a curt call...in a jiffy two front office girls were there in my room to help. Why couldn't they come earlier. What's the point if you have to run and yell when you are staying at a star property?
Next morning though the front office staff was promptly there to help, she was anything but polite. We don't expect hotel staff to drape great sarees for us but at least they should be nice enough. Alas! they did a good job with the saree but lacked hospitality.
On few other occasions too the service was tad slow! Drinking water bottles were not replenished promptly.
Over all nice hotel, but after reading those rave reviews about this Chennai's star property I was disappointed!
- Official Description (provided by the hotel):
- Set in an opulent, palatial design which pays homage to Southern India’s grand empires, the ITC Grand Chola, Chennai overlooks verdant parks and gardens. Experience understated Indian hospitality in an exquisite property with a distinct personality. ... more less
- Reservation Options:
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