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“Not there yet” 3 of 5 stars
Review of Up North

Up North
120, St. Mary's Road, Anna Salai | The Raintree Hotel, 636 ,Teynampet, Chennai (Madras) 600018, India
(+91) 91 76622341
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Ranked #32 of 2,483 Restaurants in Chennai (Madras)
Cuisines: Indian
Dining options: Reservations, Late Night
Restaurant details
Dining options: Reservations, Late Night
Chennai (Madras), India
Top Contributor
497 reviews 497 reviews
215 restaurant reviews
Reviews in 149 cities Reviews in 149 cities
213 helpful votes 213 helpful votes
“Not there yet”
3 of 5 stars Reviewed September 2, 2013

The ambience is brilliant, on the terrace of the Rain Tree Hotel. They offer Punjabi cuisine in a lovely setting. The garden and views all around are splendid and make it an ideal setting for a lovely dinner. But, wait a minute. The food is mediocre. We ordered the Kabab Platter and except for the Prawns all else was pretty ordinary. The Nalli Mutton curry was good but the Punjabi Potato gravy and the Indian bread were below standard. The kulfi in this place was a revelation.
Service – poorly trained waiters roam around like zombies and don’t bother to check on the tables. All of them are huddled at their work station most of the time and it is difficult to catch their attention. Most of them are trainees and don’t understand and some of them spoke very little English and no Tamil. Also we picked up three kinds of music, one was the Punjabi Bangra music from the restaurant, the second was from the Bar/lounge just above the restaurant and the third was from the neighbourhood. This strange musical concoction will give anyone a head ache. Also when the guests at the Bar just above use their mobiles it can be quite irritating. To sum it all up, this place is lovely, noisy and in the hands of ill trained personnel.

  • Visited September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaideep_Prasad, Manager at Up North, responded to this review, September 3, 2013
Dear Mr. Sagar,

Vanakkam from The Raintree Hotels, Anna Salai!!

Thank you so much for sharing your review with us. Feedback like yours, will keep the team motivated & surly help us to achieve high results.

However, I was taken back by your experience at Up North. Up north is one of the best restaurant in the city and know for its best dining experiences. I shall look into this personally and assure that upon your next visit we exceed your expectations.

We really appreciate this gesture and feedback. We are looking forward to welcoming you again at The Raintree Hotel, Anna Salai.

In-case you feel like sharing your experience with me, please write me at fnb.annasalai@raintreehotels.com.

It will be great to hear from you.

Warm Regards

Jaideep

Food & Beverage Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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61 reviews from our community

Visitor rating
    32
    22
    7
    0
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Chennai (Madras), India
Top Contributor
65 reviews 65 reviews
51 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Delicious and quality food backed by good service”
5 of 5 stars Reviewed July 28, 2013 via mobile

Visited up north with my mate day before yesterday. The ambiance was brilliant and one could see a good view of Chennai as this is open air restaurant situated at the top of the hotel. We chose a
Good corner to sit. Immediately, we were served by a couple of people. One of them suggested we eat a veg platter that would be enough for two people. So, we asked for that and a couple of beers. The food arrived in 15 minutes. The platter not only looked yummy but Tasted delicious. The paneer and kebabs were juicy and tender. We could not eat dinner because we had to visit our friends at Madeira.
We would definitely make it to up north soon and again.

  • Visited July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaideep_Prasad, Manager at Up North, responded to this review, July 30, 2013
Dear Guest,

Vanakkam from The Raintree, Anna Salai!!


Thank you so much for sharing your review. We are very pleased to learn that you had a generally enjoyable dining experience with us at Up North .Feedback like yours, will keep the team motivated & surly help us to achieve high results.

We really appreciate this gesture and feedback. We are looking forward to welcoming you again at The Raintree Hotel, Anna Salai.

Thank you

Jaideep

Food & Beverage Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Senior Contributor
31 reviews 31 reviews
18 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
“Very good punjabi food”
4 of 5 stars Reviewed July 28, 2013 via mobile

Very good punjabi food in town, ambiance is very good, their roof top restaurant is nice, also they have indoor air conditioned seating. Found the food little greasy but that's fine you don't eat there every day and won't be able to afford it anyway.

  • Visited May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaideep_Prasad, Manager at Up North, responded to this review, July 29, 2013
Dear Guest,

Vanakkam from The Raintree, Anna Salai!!

Thank you so much for sharing your review. Feedback like yours, will keep the team motivated & surly help us to achieve high results.

However I was taken back by your experience at Up North, I shall look into this personally and assure that upon your next visit we exceed your expectations.

We really appreciate this gesture and feedback. We are looking forward to welcoming you again at The Raintree Hotel, Anna Salai.

In-case you feel like sharing your experience, please feel free to write me @ fnb.annasalai@raintreehotels.com

Thank you

Jaideep

Food & Beverage Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai, Tamil Nadu, India
1 review
“Delicious food and nice atmosphere”
4 of 5 stars Reviewed June 27, 2013

It's a very good place I have been to after a while. The food is very good and so is the service. If you are lucky enough to get a table in the corner then you get the scenic view of the city aswell. The only setback would be the bar above it where the music is pretty loud which distracts you often. Must go if you love north Indian cuisine.

  • Visited June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaideep_Prasad, Manager at Up North, responded to this review, June 29, 2013
Dear Guest,

Greetings from The Raintree Hotels, Anna Salai!

We appreciate & thank you for taking time to share you review with us regarding your recent dining at Up North.
We are delighted to know that you enjoyed food & beverage service & apologize for the concerns you have about the loud music at Up North, which I will discuss with the team and monitor it on the personal ground. In-case you feel like sharing your experience, please do share with me. It will also help me to improve upon our services.

Once again, we appreciate the feedback which I will use to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.


Thanks & Regards

Jaideep

Food & Beverage Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nellore, India
1 review
“food n services in upnorth”
5 of 5 stars Reviewed June 20, 2013

it was one of my best food i had n services from the upnorth team. and its best for its ambience n place were v sat in the corner table city view one . It was my unforgettable dinning v had when i came down to chennai n in the end how can i forget about the food it was awesome food there served as well as well suggestion there gave me to order food i wish alll the team alll the best keep going on .........cheers

  • Visited June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaideep_Prasad, Manager at Up North, responded to this review, June 21, 2013
Dear Mr. Reddy,

Vanakkam from The Raintree Hotels, Anna Salai!!

Thank you so much for sharing your review. Feedback like yours, will keep the team motivated & surly help us to achieve higher results. Your feedback has been shared with the team.

We really appreciate this gesture and feedback. We are looking forward to welcoming you again at The Raintree Hotel, Anna Salai.

Thank you

Jaideep

Food & Beverage Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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