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“Smiling and Welcoming Staff” 5 of 5 stars
Review of Hilton Chennai

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Hilton Chennai
5.0 of 5 Hotel   |   124/1, J.N.Salai, Guindy, Chennai (Madras) 600032, India   |  
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Ranked #13 of 343 Hotels in Chennai (Madras)
Certificate of Excellence 2014
Hyderabad, India
1 review
“Smiling and Welcoming Staff”
5 of 5 stars Reviewed 2 days ago NEW

Hilton Chennai is right there at par with the best Hiltons / Conrads in the world, not only in terms of the product but service as well. Right from check-in to checkout everything was perfect and spotless.

Staff was exceedingly courteous and always had a smile on their face. They greet you by your name and you feel that you are part of their family/friend.

I myself belong from Hospitality industry and wish to congratulate the GM / Dir Ops / Dir Sales in running such an immaculate show.

Well done Hilton Chennai Team, miss you all.

Room Tip: Ask the duty manager for the best rooms.
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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522 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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English first
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

It was a superb experience staying in Hilton.. very friendly relation with all the staffs.superb rooms and excellent ambience. Roof top dining was too good. Should experience the hotel... spcl thanks to mr.abi sir. Who organised everything in a beautiful way...

Stayed April 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Very nice hotel. I would stay there again. It was clean and the staff was very friendly. The construction nearby made it a little difficult to get to sometimes, but that is everywhere in Chennai......

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parag S, General Manager at Hilton Chennai, responded to this review, 2 days ago
Thank you very much for choosing to stay at Hilton Chennai and for your kind comments on the services that you experienced. I agree the metro work is being carried out outside the hotel and throughout the city as a result the traffic is certainly not flowing as smoothly.

We look forward to welcome you back in the near future and please feel free to reach me at parag.sawhney@hilton.com should you need any assistance.

Kind Regards,

Parag Sawhney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lunglei, Mizoram, India
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in this hotel for two nights in 2012, few years back. Must have changed a lot since then. Great place, large and quiet rooms with great views. Services are great. Food menu is superb. Homely lobby decoration (for christmas, i still copy the deco theme every christmas). A miss not place in chennai; you will definitely feel 'wonderfully comfortable'.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parag S, General Manager at Hilton Chennai, responded to this review, 2 days ago
It is such a delight to read that your stay with us at Hilton Chennai was a comfortable one. Thank you for your generous compliments and recommendation.

We look forward to your return visit and should you need any assistance in future, please feel free to reach me at parag.sawhney@hilton.com.

Kind Regards,

Parag Sawhney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had our family get-together at Hilton at the Grand Hall on 12 April , 2015.
We had a great time and the staff were extremely helpful.
Jabez Abi, the event manager at the Hilton walked us through the entire process and helped us organize every single detail to perfection. Without his assistance, it would have been really hard for us.
Hema, the event co-coordinator was a great help as well. She constantly contacted me with the updates and made our life much easier.
Food was excellent and the chef was very co-operative.

Many Thanks to the Hilton Team.
Looking forward for many more events there.

Room Tip: Best place for family get-together and party's. Friendly staff make you feel at home.
See more room tips
  • Stayed April 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parag S, General Manager at Hilton Chennai, responded to this review, 2 days ago
I am delighted to learn of your pleasant experience and would like to thank you for choosing to host your family get-together and stay with us at Hilton Chennai.

Jabez Abi and Hema extend their warm thanks for your special mention of their service. I am happy to learn that the service delivered by my team helped you to feel well-taken care of throughout the event and during your stay.

If I can be of any assistance in the near future, please feel free to reach me at parag.sawhney@hilton.com and we look forward to welcoming you back home.

Kind Regards

Parag Sawhney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

This was the second time I chose Hilton during my Chennai Business Trip.
There are a lot of positives as it is a 4/5 star property so I would rather focus my comments to their areas of improvement, which I am sure they would take seriously.

Service during B'fast leaves a lot to be desired. Either the hotel is short staffed or has poor memory. You can order something right the beginning of breakfast and rest assured, it may come while you are about to leave (a good 30-40 minutes later) or not come at all.
In case you are in rush and wish to take along in disposables, it may take them eternity bring.

While I really appreciate the politeness and the humble nature of the F&B managers, I believe the servers have a lot to learn. I am not specifying any particular incident but its kind of "on your face" attitude that I was not so happy about.

The breakfast spread is good, Hilton Dosa is a must try but your Chicken Burger leaves a lot to be desired. If you get a chance, try out the one at Taj Coromandel.

At coffee shop, no cookies served. Period.

While the pastry at the Coffee Shop was awesome, my Cold Coffee took more than 40 minutes to arrive. (Add milk, coffee, sugar, may be some cream and whip. That's it).

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parag S, General Manager at Hilton Chennai, responded to this review, 1 week ago
Thank you for choosing to stay at Hilton Chennai.

I understand that you had a partially satisfactory experience with us and I would like to sincerely apologize for the same. Please rest assured as we have taken your constructive feedback onboard and corrective actions are in place.

Should you need any further assistance, please feel free to reach me at parag.sawhney@hilton.com and we look forward to welcome you back.

Kind Regards,

Parag Sawhney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SIBSAGAR
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I was fortunate to have Hilton service after a period of 22 long years. Superb facility with adequate back up service. Food is high grade and has a wide variety to satisfy every satiety. Felt at home after meeting few employees from my region of the NORTHEASTERN part of India. Really no opportunity for any grienvences. Prompt service with a smile from the heart. Enjoyed every second of my tenure in the hotel.
Keep it up.

Room Tip: I stayed in 629 and I can vouch everyone will love it
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  • Stayed April 2015, traveled solo
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parag S, General Manager at Hilton Chennai, responded to this review, 1 week ago
I am absolutely delighted to learn of your outstandingly enjoyable stay. The team at Hilton Chennai cannot thank you enough for taking the time out to share your fantastic experience and posting your valuable comments on Trip Advisor.

It indeed is the warm and friendly customer service which differentiates Hilton Chennai from the rest. I am glad that you thoroughly enjoyed the hotel facilities and every second during your stay at the hotel.

I have shared your kind comments with the entire team and we cannot wait to welcome you back for yet another memorable Hilton experience.

Should you need any further assistance, please feel free to reach me at parag.sawhney@hilton.com

Kind Regards,

Parag Sawhney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Chennai

Address: 124/1, J.N.Salai, Guindy, Chennai (Madras) 600032, India
Phone Number:
Location: India > Tamil Nadu > Chennai (Madras)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Chennai (Madras)
#10 Family Hotel in Chennai (Madras)
#11 Luxury Hotel in Chennai (Madras)
#12 Romantic Hotel in Chennai (Madras)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Chennai 5*
Number of rooms: 204
Official Description (provided by the hotel):
Hilton Chennai hotel reflects the spirit of the city in a harmonious blend of tradition and contemporary style to create a memorable stay in Chennai. Strategically located near the main commercial, IT and business districts in Guindy, the hotel is within a 15 -minute drive from the domestic and international airports as well as the Chennai Trade Centre. It is within easy access of the HP, RBS, Verizon and L&T offices among others. Onsite amenities include WiFi, a fully equipped business center and meeting rooms to facilitate both small and large corporate gatherings. Experience global cuisine when you dine at any of Hilton Chennai's five bars and restaurants. Choose from authentic Indian flavors at Ayna, or global cuisine at Vasco's, the all-day-dining restaurant. Indulge at Vintage Bank, the hotel's trendy wine and cheese bar, and finally, visit Q Bar, the hotel's rooftop bar and grill for drinks under the stars. The hotel provides easy access to the major shopping districts and tourist attractions such as the Guindy National Park, Marina Beach, old town of Mylapore, San Thome Basilica and Government Museum. After a long day, relax by the hotel's outdoor infinity pool or work out at the 24-hour fitness center. ... more   less 
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Also Known As:
Hilton Chennai Hotel Chennai (Madras)

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