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“The first night in India...” 5 of 5 stars
Review of Pleasant Stay Guest House

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Pleasant Stay Guest House
4/18. St. Patricks Church Main Road | St. Thomas Mount, Chennai (Madras) 600016, India   |  
Hotel website
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Hotel amenities
Special Price
10% Discount on Room Rate
Certificate of Excellence 2014
MN
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“The first night in India...”
5 of 5 stars Reviewed August 16, 2013

I stayed at the Pleasant Stay Guest House with my wife and our children. After traveling for roughly 24 hours, from Minnesota USA to Chennai, we needed comfortable lodging. The Pleasant Stay Guest House was just what we needed. The staff were cheering and attentive. The rooms were clean and comfortable. The breakfast was a wonderful introduction to the Indian cuisine, the staff made sure that our fussy child was well taken care of. For one's first trip to India, the Pleasant Stay Guest House makes a wonderful starting point.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pleasantstay2004, Owner at Pleasant Stay Guest House, responded to this review, September 5, 2013
Dear Guest,

Thanks for your comments in TripAdvisor.

We appreciate you for sparing time to write the review.

Your kind words of appreciation go a long way in encouraging us to continue to offer our guests with highest care and personal attention.

I am glad to know that you enjoyed your stay and appreciate the help and service extended to you at our Pleasant Stay Guest House during your visit to Chennai. We thank you for your patronage.

Our main aim is to offer our guests a relaxing stay and help them in every way by which they feel comfortable. As owners of the Guest House, living in the same premises, “we are always there and available” to attend to your needs.

We are looking forward to welcoming you again at The Pleasant Stay Guest House when you visit Chennai next time.

Similarly, your comments will assure those who are looking out for a place to stay in Chennai, that if they select our Guest House for their stay, they will not be disappointed.


With best regards,

George
Pleasant Stay Guest House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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210 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Swedish first
  • Any
English first
New Delhi, India
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 9, 2013

I stayed at the Pleasant Stay Guest House at Chennai for one night in June 2013. My stay was comfortable, I would give the place a rating of 'good' and would recommend the guest house for other travellers

My initial queries about the booking were quickly responded to, by Mr. George and the whole process was completely hassle free. Once I landed in Chennai, Mr. George was able to guide the taxi driver to the guest house. The location of the guest house is very convenient for those arriving by flights as it is not very far from the airport. The area where the guest house was situated - St. Thomas Mount, seemed very interesting and had I more time, I would have really liked to explore the area. The locality was residential, with interesting buildings, churches around and seemed safe.

My room in the guest house was spacious with a large bathroom, the room had large windows making it nice and cheerful. Tea/coffee making facilities were provided in a common area just outside the room. Filtered water was provided. Although food is not provided in the guest house, there is a provision to order in from various eateries in the area, with menus available at the guest house. There was also a small fridge in the common area where one could store eatables. The house itself is very interesting, very clean, with open spaces and has a nice uncluttered look. There is a nice living room and some other common areas provided for the guests.

Mr.George was very proactive in sharing information about Chennai and in fact already had a sheet ready with information on places to see, with addresses etc. written in Tamil as well as English. He helped with arranging taxis for me to see the city, gave suggestions and explained the requirements to the taxi drivers. Being a first time visitor to Chennai, it was very helpful to have someone offer these tips and being a solo female traveller, I felt safe and well looked after.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pleasantstay2004, Owner at Pleasant Stay Guest House, responded to this review, September 5, 2013
Ms.Dnaruka,

Thanks for your comments in TripAdvisor.

We appreciate you for sparing time to write the review.

Your kind words of appreciation go a long way in encouraging us to continue to offer our guests with highest care and personal attention.

We could not have been happier to know that you had a comfortable stay with us. It feels great to learn that our hospitality, rooms, food and the overall layout and ambiance could stand at par with your expectation.

We always strive to deliver the best to our guests and are happy to know that you had a pleasant stay with us.

Our main aim is to offer our guests a relaxing stay and help them in every way by which they feel comfortable. As owners of the Guest House, living in the same premises, “we are always there and available” to attend to your needs.

We have gone through a lot of information collection, quality check and price analysis of various other accommodation providers in Chennai to arrive at a well balance price for the accommodation we offer in our Guest House. First of all “we offer a clean place to stay”. Our price is “good value for the money spent on accommodation”.

Thank you very much for beautifully describing our Pleasant Stay Guest House’s architecture and decor. It is very inspiring to hear about your words of appreciation regarding the room and food quality. Being located in St. Thomas Mount, the proximity to the airport is definitely an added advantage for our esteemed guests.

The little extra effort we take is helping our guest with site seeing tips, and with instructing the taxi drivers, giving them a cellphone so they can call us if needed, and waiting out front if the person is a lady traveling alone. Is that we care about the safety of our guest,

Warmth and home-grown hospitality is the core of our service philosophy.
With best regards,

George
Pleasant Stay Guest House
Chennai. India.
Phone: 0091 9841123642.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calangute, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 6, 2013

This is my second stay at this amazing guest house which is like a home away from home!

The personal touch by Mr George who goes all out of his way to ensure that one has a most comfortable and pleasant memories of this wonderful Guest House that makes you return again. This guest house has very spacious and well appointed air conditioned rooms with large LCD TV ,most comfortable large beds ,spacious bathrooms with bath tub and amenities.What i liked best was the work table (large) ,with a luxurious office chair and work station.

Every day Mr George makes a personal call to check on whether all is well and also gives you the information needed for travelling out in Chennai - so much so that he translates the directions so that the local taxi or auto operators too are aware of the place to be taken.

For those who love to go to church daily ,this is the right place to stay as it is just a two minute walk to the St Patrick`s Church ans also convenient to the airport and to the city.

I would definately return again and again to this most pleasant Guest House whenever the need arises and highly recommend this place to all !!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pleasantstay2004, Owner at Pleasant Stay Guest House, responded to this review, September 5, 2013
Dear Benedict D,

Thanks for your comments in TripAdvisor.

We appreciate you for sparing time to write the review.

Your kind words of appreciation go a long way in encouraging us to continue to offer our guests with highest care and personal attention.

I am glad to know that you enjoyed your stay and appreciate the help and service extended to you at our Pleasant Stay Guest House during your visit to Chennai. We thank you for your patronage.

Thank you for even mentioning about the church being nearby, Many people who are traveling and need small bits of information, will find it helpful upon reading your comment.

We are looking forward to welcoming you again at The Pleasant Stay Guest House when you visit Chennai next time.

Similarly, your comments will assure those who are looking out for a place to stay in Chennai, that if they select our Guest House for their stay, they will not be disappointed.


With best regards,

George
Pleasant Stay Guest House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Larnaka, Cyprus
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2013

Our (my wife and I) stay was towards end May was a very comfortable and relaxing experience. We were well looked after by George, who went out of his way to assist us on a number of matters. We stayed there prior to our departure from Chennai, since we were moving to another country(Cyprus). We met his wife, a very nice lady. It is a homely experience staying in this Guest House

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pleasantstay2004, Owner at Pleasant Stay Guest House, responded to this review, September 7, 2013
Mr. Xavier 75_13,

Thanks for your comments in TripAdvisor.

We appreciate you for sparing time to write the review.

Your kind words of appreciation go a long way in encouraging us to continue to offer our guests with highest care and personal attention.

Your special acknowledgement and words of appreciation about My Wife has been duly conveyed to her.

We always strive to deliver the best to our guests and are happy to know that you had a pleasant stay with us.

We look forward to welcoming you at Pleasant Stay Guest House when you visit Chennai next.

With best regards,

George
Pleasant Stay Guest House
Chennai. India.
Phone: 0091 9841123642.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed July 23, 2013

I had invited my wonderful wife and her family on their first vacation down to south India. To make sure that they had an excellent first experience there, I explored TA to find the best place. Not that I have anything against luxurious hotels, but I prefer something cozy, small and personal. Especially if you want to take a deep dive into the local culture, and piggyback on the dos and don'ts from the people who actually know what they talk about; the locals!

Pleasant Stay Guest House was an obvious choice after reading the rave reviews here at TA, and since we were a group of six people, I planned our tour meticulously to ensure that we would get 3 rooms. When making my request 3 months before arriving, George happily confirmed our reservations and promised to do everything in their powers to make our trip a memorable one, since it was the first time that we visited the Guest House. Well they succeeded in that one…

Up until now, everything seems copasetic and we were happily awaiting our visit.

About a month before starting our journey, I sent a reminder to George and wanted to give some details about flight number and other activities that we had arranged during our visit, to keep him in the loop and also to get a few pointers.

However, much to my surprise, George had found some more profitable guests, because he informed me that unfortunately he had cancelled our booking, as some directors had decided to extend their stay.

I was shocked beyond belief; despite many years of travelling I had never witnessed such complete disregard for guests. Especially since the booking confirmation that we received two months before, clearly states that “Rooms are allotted on a ‘first come first served’ basis.”

Despite a lot of communication back and forth George insisted that it was not his choice. A statement that I completely disagreed with, since it was very much his choice to accept the other guests request to extend their stay (and subsequently cancel ours) instead of politely informing the guests that the rooms had already been booked and due to the “first come first served” principle. The dialogue could have gone something like this:

Other guests: “Can we extend our stay with another week, George?”
George: “Awww… It is so nice that you consider extending your stay, let me just check our bookings"
George comes back: "Unfortunately we are not able to extend, as the rooms have already been booked months ago”
Other guests: “owww… that is such a shame, but next time we will book an even longer stay with you…”

I indeed feel that it is not only a choice, but an obligation of such an esteemed establishment to honor the very principles that George himself had stated in our very first communication. Later George tried to tell us that confirmations were actually not confirmations and subject to change up untill one month before check in. However this was not communicated nor mentioned anywhere in our prior correspondance.

Unfortunately he continuously claimed that it was beyond his control and denied that it was their responsibility to honor our confirmed booking. Instead he chose to recommend us alternative lodging, namely one hitting a rock bottom of TA, being the 169th best hotel in Chennai, boasting stained bed sheets and bird excrements on the floor.

At that time, other great and cozy Guest Houses were either completely booked or they were unable to offer us three rooms on such a short notice. Apart from wasting hours negotiating with George (to no avail) and trying to find another decent place, we of course ended up having to book at a five star, which we really didn’t want to and ended up paying 3 times more than at the time where our bookings were first confirmed by George.

Anyway… I am sure that if you manage to stay at Pleasant Stay Guest House, you will have a wonderful time. This is evident from all the other reviews here.

However, if you travel from half way across the world (in our case, Denmark) and plan on visiting this Guest House make sure that you have a fallback plan if they conclude that another booking is better for them!

Stayed October 2012, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pleasantstay2004, Owner at Pleasant Stay Guest House, responded to this review, July 25, 2013
This is the first review that is rated with the lowest mark in many years of operation of our Guest House. We do take criticism of our guests seriously and believe that the feedback from our guests is the main ingredient for improvement, growth and future success.

I want the readers first to understand that this person Claus Trillingsgaard ( Qlavz) had written this review without visiting or staying in our Guest House. He had problem in having the accommodation in our Guest House, so, he had written this review.

Qlavz had contacted us three months before his arrival date requesting for 3 rooms accommodation for ONE NIGHT STAY. We have sent the details, offering one Extra Deluxe Suit and two Deluxe Suits.

Whenever someone asks for accommodation 3 to 4 months before their expected arrival date, we send them our details with choices available to choose from and inform them that we can take the TENTATIVE BOOKING immediately and we will review the availability and confirm the booking one month before their arrival date. Since ours is a small operation we adopt this procedure. In-case, one month before the arrival date of the guest if there is an unavoidable situation, which is beyond our control and which we can not foresee few months before, we can inform the guests about the non-availability of the accommodation. This is done one month or earlier to the date of arrival of the guest, so that the guest has one month time to find another accommodation – in-case if this happens. We also suggest another equally good accommodation and some time we take care of the transport on the first day to help our guests who were put into inconvenience because of the non availability of the accommodation in our place.

In this specific case, since the guests who were already staying in our Guest House on monthly basis had extended their stay due to extension of their project work, we had informed the guest Qlavz, ONE MONTH BEFORE his arrival date that we can only provide the Extra Large Deluxe Suit and we are not in a position to provide the other 2 Deluxe Suit. We have also offered to help him and his group in what way we could. Please note that the guests staying on monthly basis also informed us one month before their departure date that they want to extend their stay. So, we could not refuse them.

Qlavz thinks that we had cancelled his booking for our financial gain which is not true. In-case if the guests who were staying on monthly basis informed us of their extension lesser than one month, then we would have refused to extend their stay and would have confirmed the booking for Qlavz. We will never cancel the booking of a guest when it is close - lesser than one month - to their arrival date.

We regularly take so many bookings that are many months before the arrival date and provide the guest precisely what we had agreed and confirmed with them. This is the first time we had experience such a problem. After experiencing this specific problem, we have modified our approach for bookings done few months to the arrival date of the guest. If there is a mistake from our side, we accept and apologise and we correct our methods and ways. We are not ashamed of that.

We regret we could not provide accommodation for Qlavz. We conveyed our apologies to Qlavz for the inconvenient caused. We also thank Qlavz for his confidence in stating in his review that those who stay in our Guest House can be sure to have a wonderful time. From the communication I had with Qlavz, it is very evident that he had done a lot of research and analysis work in selecting the place to stay – based on price, quality, value for money etc. He expressed that he could not find another Guest House equally good as that of ours for the price we offered. We had done extensive study on the accommodation available in Chennai; against the prices offered, quality, location etc and arrived at the precise, well balanced and a very reasonable price for our accommodation. If anyone compares and makes analysis on accommodation in Chennai, I am sure they will find that, what we offer is “good value for money spent on accommodation”. The comfort level and the confidence of our guests on us are very important for us.

So, by proving the above explanation, I leave it to the readers to understand the problem faced by us and Qlavz and arrive at their own conclusion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai, Tamil Nadu, India
1 review
4 of 5 stars Reviewed July 19, 2013

I recommended this for my family friend. . They stayed here for 4 nights. during 2nd week of july.. They were very happy with Hospitality and Services.... They got all help/services from Mr.George. I would like to recommend this Guest House to other collegues too.. Thanks Mr.George.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pleasantstay2004, Owner at Pleasant Stay Guest House, responded to this review, September 7, 2013
Mr. Gopibanu,

Thanks for your comments in TripAdvisor.

We appreciate you for sparing time to write the review.

Your kind words of appreciation go a long way in encouraging us to continue to offer our guests with highest care and personal attention.

We always strive to deliver the best to our guests and are happy to know that you had a pleasant stay with us.

We are delighted that you chose Our Guest House during your stay in Chennai and are further excited to read about your wonderful stay experience. Thank you for sharing your wonderful comments about the rooms and the service rendered to you. We eagerly look forward to welcoming you back to stay at Pleasant Stay Guest House when you visit Chennai next time.

Thank you once again for recommending us to other travelers looking for accommodation in Chennai.

With best regards,

George
Pleasant Stay Guest House
Chennai. India.
Phone: 0091 9841123642.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 17, 2013

I had 3 nights at the Pleasant Stay in early February, 2013. This was my first trip to India. I arrived late on the Wednesday evening but George had instructed me to get the taxi driver to phone him to get exact instructions in order to find the Pleasant Stay. This worked perfectly.
George was there to meet me and i was immediately impressed by his warm welcome, My first full day in Chennai was free so George organised my day for sightseeing, organised a taxi, lent me a cellphone in case i needed to call him. He could not have been more helpful. He is very knowledgeable about Chennai and Tamil Nadu. The accomodation was very good, clean & tidy, well maintained. The food (which is ordered in from local restaurants) is very nice with a large selection available. If like me you are a business traveller who dislikes staying at large, expensive and impersonal hotels then this is the place for you,. George is a great host and i thoroughly enjoyed my stay.

Blair Humphrey
Auckland, New Zealand

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pleasantstay2004, Owner at Pleasant Stay Guest House, responded to this review, September 7, 2013
Mr. Blair H,

Thanks for your comments in TripAdvisor.

We appreciate you for sparing time to write the review.

Your kind words of appreciation go a long way in encouraging us to continue to offer our guests with highest care and personal attention.

We always strive to deliver the best to our guests and are happy to know that you had a pleasant stay with us.

We could not have been happier to know that you had a comfortable stay with us. It feels great to learn that our hospitality, rooms, food and the overall layout and ambiance could stand at par with your expectation.

We eagerly look forward to welcoming you back to stay at Pleasant Stay Guest House when you visit Chennai next time.

Thank you once again for recommending us to other travelers looking for accommodation in Chennai.

With best regards,


George
Pleasant Stay Guest House
Chennai. India.
Phone: 0091 9841123642.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pleasant Stay Guest House

Address: 4/18. St. Patricks Church Main Road | St. Thomas Mount, Chennai (Madras) 600016, India
Phone Number:
Location: India > Tamil Nadu > Chennai (Madras)
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites
Hotel Style:
Ranked #3 of 245 B&Bs / Inns in Chennai (Madras)
Price Range (Based on Average Rates): $
Number of rooms: 5
Official Description (provided by the hotel):
Guest House and Furnished Accommodation of International Standard offered for foreign tourists, Non-Resident Indians ( NRIs)and for those coming on work assignments to Chennai, India. Exceptionally clean and safe accommodation at a very reasonable rate. ... more   less 
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