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“Bad Experience” 2 of 5 stars
Review of Somerset Greenways Chennai

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Somerset Greenways Chennai
4.5 of 5 Hotel   |   94 Sathyadev Avenue | MRC Nagar, Chennai (Madras) 600 028, India   |  
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Hotel amenities
Ranked #18 of 338 Hotels in Chennai (Madras)
London, United Kingdom
1 review
5 helpful votes 5 helpful votes
“Bad Experience”
2 of 5 stars Reviewed January 21, 2014

Stayed at this property in 2013. The stay was alright but the building management doesn't seem to care about responding to issues. Sent them couple of emails but don't get any response back from them. Every time I call there is a new reason for the delay. It's been 3 months that they have not been able to sort out the issue and no-one seem to care about the same as well.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset_Greenways, General Manager at Somerset Greenways Chennai, responded to this review, January 27, 2014
Dear Mr Basu A,

It was delight to have you and your colleagues stay with us.

As written to you by Mr Koushik, the logistics involved in disseminating the program you have requested for, across all our properties worldwide, is taking time. With no other recourse available, we have little choice in this matter. We apologize for not keeping you intimated about the expected delay. Mansur and team, who are already in touch with you regarding this matter, will sort this out by the end of the month and revert to you via a private forum.

If there are any issues or inconveniences relating to your stay at Somerset Greenways or the services rendered by the staff at our serviced residence, I would be glad to sort it for you.

With Warm Regards
Supriya Malhotra
General Manager
Somerset Greenways Chennai
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111 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Madurai, India
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 15, 2014

First the word serviced apartment put a small question in the mind because usually serviced apartments are mostly like budget accommodations but somerset was like a very well maintained and luxurious home.
Pros
1.it is a property belonging to a big group called ascot-somerset- citadine group owning serviced apartments and apart hotels across various countries and we can definitely experience the global standard in chennai somerset.
2.the rooms are wonderfully maintained and very clean
3. room had a well equipped modern kitchen with microwave, induction cooktop, refregirator, chimney, electric kettle, electric toaster, all necessary cutlery and crockery and a complimentry basket on arrival having tea,coffee,sugar, oats, pasta etc it was also equipped with a washing machine. All these makes it ideal for longer stays.
4.bathroom was clean with separate bathtub and shower cubicle
5.the room also had LCD tv, DVD player , ironing board, separate study or work area
6.with two children with us the room had ample space for them
7.the hotel had a children play area, the for of the play area was soft and injury proof
8.there was a swimming pool, baby pool and jacuzzi in the roof top which we immensely enjoyed
9.there was also a games room with chess, monopoly and a collection of books which was also enjoyable
10. The hotel works on the policy of greener environment and so has certain nice touches like the light goes on once we step into a lobby and goes off once out of it.
Cons
The only problem was the restaurant a lot was issues could be pointed out like food tasted very average, the menu was the same for all the four days we stayed there, in spite of there being a lot of Indians, indian food was very limited and the most disturbing issue was that of the people there.the close the breakfast sharp at 10.30am. Even when we guests were eating no formal questions like "do you want any thing else,the breakfast is closing". Abruptly the dishes are removed.one of the days, it was 10.30 the other staffs were waiting for a guest who seems to be on a longer stay,a person who seems to be the manager came up, asked why the breakfast was still open,and when they said they were waiting for a guest he started yelling at them in front of everyone.words like "we don't have the necessity to wait for any guests" is not relished when spoken in front of all because we are also guests there.we guests pay a lot to these hotels and we expect them to be polite and courteous.in all the indian and international star hotels they do have some grace time for the buffet.is the person behaving like this because the buffet is complimentry?
Any how this attitude is too offending and must strictly be curtailed.
Overall somerset stay was exceptionally good and made me give five stars inspite of the bad restaurant experience.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset_Greenways, General Manager at Somerset Greenways Chennai, responded to this review, January 20, 2014
Dear Guest,

Thank you for the detailed review about your recent stay at Somerset Greenways Chennai. I've passed on your delightful comments to the entire team. I was happy to note that you'd been able to use all our residence facilities including the rooftop infinity pool, kids' play pool, Jacuzzi, children's play area and the residents' lounge.

I read with much concern about the incident you witnessed at the restaurant. Please be assured that this not the standard of service we strive for. I would like to investigate further into the incident and take this up sternly with the management of Burgundy's. Please write to me directly at supriya.malhotra@the-ascott.com or call me at (91-44) 7100 0001 so I may collect more information about this incident.

My team and I look forward to welcoming you back once again to Somerset Greenways so that we may not only meet, but exceed your expectations once again.

Warm Regards
Supriya Malhotra
General Manager
Somerset Greenways Chennai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 13, 2014

Given that it's always a risk to stay at a property that you haven't heard of in India, I have to say that this was probably one of the best surprises that we have had during our travels in the country. The quality of the property far exceeds other so-called 5 stars, and it feels like an oasis in the middle of chaos. The rooms are well sized and the layout is great, with a perfectly equipped kitchen. We had a premium one-bedroom with an adjoining studio for our nanny, which worked out perfectly. Also, we were on the third floor and the children's playroom was right across from our room, so we couldn't have asked for better positioning for our stay. Whether you are in Chennai for work or pleasure, I highly recommend this serviced-apartment hotel. In fact, if they had a rating for this category, it was certainly be a 5 star. The breakfast was also very good and had everything you would expect in the layout. The only downside is probably that the F&B is removed from the core hotel, so service for room service is quite slow. They happily provide you with menus for nearby restaurants as well. There is free wifi throughout the hotel which is great. They even have a few dvds you can borrow if you want a night in. I can't say enough good things about this place. We went to visit a friend at the Leela right next door, and I didn't feel at all like I would rather be there instead. Highly recommended for families and otherwise.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset_Greenways, Public Relations Manager at Somerset Greenways Chennai, responded to this review, January 20, 2014
Dear Guest,

Thank you for choosing to stay with us on your trip to Chennai and your extremely flattering review about our serviced residence. Our entire team was ecstatic to read your comments.
We hope to welcome you back to Somerset Greenways once again.

With Warm Regards,
The Management
Somerset Greenways Chennai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 10, 2014

Somerset Greenways in Chennai is a luxury service apartment. I had booked it through MakeMyTrip. On arrival the check-in was handled very smoothly by the front-desk. The only surprise at check-in was that I had to pay a refundable security deposit of 2000 rupees at the time of check-in. Not to forget that it was promptly refunded back at the time of checkout.
We were warmly greeted on arrival by the staff with bottled water. After the check-in formalities the luggage was also wheeled into our rooms. The rooms are very spacious and were nicely decked. Each room had an attached kitchen with basic cooking utensils, microwave, induction heater, freeze, washing machine, iron and iron board. The room had all the amenities and luxuries that you might look for. We stayed on the 11th floor of the apartment, from where we could get a decent view of the nearby Chennai seacoast line. During our stay we found the hotel staff to be very courteous all the time. They helped us whenever needed. Enjoyed swimming in the roof top infinity pool.
During the stay we had complementary breakfast in the outsourced ‘Burgundy’ restaurant, which is at the ground floor of the apartment. The breakfast had a wide spread, which was impressive on the first day of our stay. But we were disappointed to see almost the same menu on the second day. The staffs in the restaurant were also very polite and helpful. Seeing my elderly father they helped him to take his food. They even prepared a pizza especially for my son and some starters from their A-la-carte menu, which was not part of the standard buffet menu. I found them constantly taking feedback on their service for different guests. The chef Mr. Chandru, Mr. Vincient and their team were constantly trying their best to give the best food to all the guests at the restaurant. The deserts would have been better had it included some more varieties of Indian sweets. I however felt that the buffet price for lunch and dinner was on the higher side.
The overall experience at Somerset was excellent and the sweet memories of our stay is going to stay for a long time.

Room Tip: Rooms on the top floors provide a good view of the city
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset_Greenways, Public Relations Manager at Somerset Greenways Chennai, responded to this review, January 20, 2014
Dear Guest,

Thank you for choosing to stay at Somerset Greenways Chennai. We were glad to note that you enjoyed your stay with us.

We've noted that a majority of your concerns were about the restaurant. Please do note that we've taken your comments, along with the comments of other guests, very seriously. We are currently working with the management of Burgundy's to improve the breakfast served by including a variety of dishes.

We hope to welcome you back to Somerset Greenways once again.

With Warm Regards,
The Management
Somerset Greenways Chennai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 4, 2014

The hotel, lobby, spacious rooms, the TV, kitchen, bathrooms ... Simply awesome. Would much take this than a star hotel simply for the space and the homely feel. Wonderful for families, for long stay biz execs and the like. A lot of the other reviews rave about these... They are all correct !

However, A massive black mark is the F&B. the breakfast was adequate at best .... But even there trying to pass off the pav used in pav-bhaji, with some cream and jam on top, as cream-bun ... You really need to get real !! Since the overall food was so bad, I decided to take some fruit in a small cup for an elder resident, and Bushan the restaurant manger stopped me saying it's not permitted. However he was not able to produce any evidence of the 'rules' which disallowed this. Again... Get real guys !!

Less said about room service the better ... Be coz there is nothing worth serving !! Kids wanted chocolate milk, and they don't have it or an alternative.

Scroll down this site and food has been quoted as a huge issue, but there's the standard templatised response 'we will look into it' or 'it's outsourced'.

A note to the Somerset management - you have an awesome property if you fix the food issue.

A note to the global Ascot / Somerset leadership .... This could erode your brand ... When in fact there's opportunity for greatness !

Don't write any templatised responses pls ... Do something !!!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset_Greenways, Public Relations Manager at Somerset Greenways Chennai, responded to this review, January 6, 2014
Dear Sir,

Thank you for choosing to stay at Somerset Greenways Chennai and for taking the time to write about your experience. As you rightly mentioned, our strength is that we provide our residents with the space and comforts of home combined with warm and attentive, round-the-clock service.

We acknowledge your concerns regarding the quality of food served at breakfast and regret that we were unable to meet your expectations. Your feedback has already been shared with the management of Burgundy's and we will work very closely with them to improve this for the dining enjoyment of all our residents.

We are currently also working on launching a new restaurant within the premises of Somerset Greenways to offer our residents more dining options and in-room dining options. The restaurant will be ready to launch by the end of January 2014.

We apologize that we were unable to make you feel more at home and comfortable. We would have loved to be able to address your concerns while you were here and had the chance to make your stay more pleasant. We hope that you would reconsider staying with us again, giving us another opportunity to serve you better.

With Warm Regards
The Management
Somerset Greenways Chennai
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Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 3, 2014

Hi,

I was at somerset on 01/01/14 for 1 days on my business trip, location, room, and property is good as 4star but their was lack of service as their was no shower gel in the bathroom and it was empty later on they replaced after I call them. Staff are good and courteous.

In breakfast the "sambhar" which is suppose to keep it hot but was cold.

I think when you see 4 star the service level also should be upto that mark.

Anyway this was the small issue I feel they can improve on otherwise it was an pleasant experience.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset_Greenways, Public Relations Manager at Somerset Greenways Chennai, responded to this review, January 6, 2014
Dear Guest,

Thank you for choosing to stay at Somerset Greenways Chennai and taking the time to review us on TripAdvisor. We're glad to note that you enjoyed staying with us. We apologize for our oversight with regards to the shower gel. We've also noted your dissatisfaction at the restaurant and have passed on your comments to the team.

We do hope you will choose to stay at Somerset Greenways on your next visit to Chennai and give us the opportunity to serve you better.

With Warm Regards
The Management
Somerset Greenways Chennai
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Bangalore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 24, 2013

Somerset Greenways hotel is the utmost in elegance and sophistication.The feel is sophisticated yet modern; with a vibrant décor and in room facilities. They deliver impeccable service and attention to detail, The best hospitality money can rent.

You name it and the same is available in room. To name a few - washer/dryer, home theater, microwave, induction cook top, toaster, bathtub, super efficient internet broadband connection etc and the list goes-on. Conveniently located right in MCR Nagar, this luxury boutique hotel offers an elegant, yet intimate ambiance for either business or pleasure travelers.

At the time of check-in we had faced issue pertaining to check-in rates for 3 pax, but it was resolved quickly and efficiently.

In house restaurant 'Burgundy' is an awful place have any food, Though this restaurant is outsourced (not run by Hotel itself), food tastes pathetic and prices are on the higher side. Eventually we ate at 'ente Keralam' restaurant which serves gourmet cuisine and is just few blocks away from hotel, We as well had a quick snack at Subway which is bang opposite to hotel.

Overall awesome place to stay at, if an option provided I would like to enroll myself for a membership at this hotel.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset_Greenways, Public Relations Manager at Somerset Greenways Chennai, responded to this review, January 1, 2014
Dear Sir,

Thank you for choosing to stay at Somerset Greenways Chennai. Although we were delighted that you enjoyed your stay with us, we read with much concern about your experience at the restaurant. We've passed on your comments to its management.

We hope you come back to stay at Somerset Greenways and give us another opportunity to serve you better.

With Warm Regards,
The Management
Somerset Greenways Chennai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Somerset Greenways Chennai

Address: 94 Sathyadev Avenue | MRC Nagar, Chennai (Madras) 600 028, India
Phone Number:
Location: India > Tamil Nadu > Chennai (Madras)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Chennai (Madras)
#9 Romantic Hotel in Chennai (Madras)
#15 Luxury Hotel in Chennai (Madras)
#21 Business Hotel in Chennai (Madras)
#32 Best Value Hotel in Chennai (Madras)
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Somerset Greenways Chennai 4.5*
Number of rooms: 187
Official Description (provided by the hotel):
Somerset Greenways Chennai is managed by The Ascott Limited, a member of CapitaLand. Head-quartered in Singapore, The Ascott Limited is the largest international serviced residence owner-operator with more than 200 properties across Asia Pacific, Europe and the Gulf region. It operates three award-winning brands Ascott, Citadines and Somerset in over 80 cities spanning more than 20 countries. The 187 contemporary serviced residences at Somerset Greenways feature fully-equipped kitchens, separate living rooms complete with state-of-the-art home entertainment systems and extensive recreation facilities including an infinity swimming pool, outdoor Jacuzzi, gym with steam and sauna rooms, a residents' lounge, Cubbies Kids' Club and outdoor play area for kids. These extensive features and warm and attentive, personalized services ensure that our guests feel the comforts of home even when they live and work away from home. Located just 10 minutes from the central business district in Chennai, you can travel conveniently throughout the city while enjoying the comforts of home with designer layouts, furnishings and facilities. They are complemented by the extensive services tailored to executives and families. Two international cuisine restaurants and a lounge bar are located within the residence. The rooftop garden offers a secure area for informal social gatherings, barbeques and relaxation. For business or leisure travel, choose the comfort and security of a private apartment with the personalized service and facilities of a Somerset Serviced Residence. ... more   less 
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Also Known As:
Somerset Greenways Chennai Hotel Chennai (Madras)

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